Complaints

This profile includes complaints for The Motley Fool Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Motley Fool Inc.

  2000 Duke St Ste 175 Alexandria, VA 22314-6116

• 

  The Motley Fool Inc.

  123 N Pitt St Alexandria, VA 22314-3128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  
  

  Business Response

  Date: 05/15/2025

  Hello ****,

   

  Thank you for your feedback regarding our interface.  We wanted to clarify that you were granted an exception refund on May 9th for the full amount despite Epic Plus being a non refundable subscription. As with any purchase a prompt is required to accept the terms and conditions prior to purchase. Since Epic plus is an all encompassing subscription service (that includes instant access to the below): the terms and conditions state it is non refundable subscription. ********************************************************************************************************************

   

  Epic Plus
  
  Epic Plus includes access to the scorecards within our Epic Bundle (Stock Advisor, Rule Breakers, Hidden Gems and Dividend Investor), with the addition of three recommendations, advanced strategy scorecards, including Options, and an introduction to *** *******-managed real money portfolios such as the ** Playbook. 
  
  Guidance:
  8+ Stock Recommendations each month 
  CMA Portfolio Strategies Rankings: Three risk-managed, Quant optimized stock and ETF portfolios designed to maximize returns for a given level of risk (Cautious, Moderate, and Aggressive).
  Scorecard Rankings
  Scorecard Focus:
  Trends: A focus on sectors and themes that we feel represent exciting investment opportunities for years to come.
  Value Hunters: A focus on identifying high-quality businesses, estimating what they are worth, and then purchasing shares at a discount to that value.
  Global ************************* A focus on the best investment opportunities outside the **************** A focus on strategies using options to generate income within a portfolio, along with the potential to generate capital gains.
  Moneymakers: A focus on exceptional, built-to-last businesses with proven or emerging pricing power.
  ** Playbook: A comprehensive portfolio composed of stocks with the most impressive ** Scores, combined with *** Gardners individual assessment of each companys business prospects.
  **Ball Database: Evaluates the impact of ** on public companies, scoring them on factors such as innovation, execution, and financial stability, focusing on ** readiness and potential.
  Key Features & Updates:
  Fool IQ+ is the most powerful tool we've ever created for researching companies. Fool IQ+ offers a snapshot of each company and its financial highlights, quant projections on a stocks estimated risk and returns, comprehensive access to historical financial statements, advanced charting, and more.
  
  Portfolio Strategies with Cautious, Moderate, and Aggressive model portfolios (built using stocks, ETFs, and cash management) designed to match your risk tolerance and goals.
  Monthly stock rankings from each individual service so you can take action in your portfolio with our highest-conviction ideas.
  GamePlan+ is your source of financial planning guidance from our team of experts, featuring our top ETFs as well as tools and resources to support portfolio management and more.
  Quant: 5Y, a proprietary rating designed to communicate our conviction in an investments ability to outperform the market over the next five years, available across stocks recommended within Epic.
  My Stocks, a tool to follow stocks and tailor coverage and data points to the stocks that matter most to you.
  Premium access to coverage, programming, and Analyst Insights from our Epic team of advisors and analysts including ******************, a members-only podcast.
  The PGI Indicator, an indicator used by some ***************** (including *** *******) to gauge investor sentiment and help inform cash management decisions.
  Simulators, an interactive tool showing the probability that a portfolio would have made money over different time periods while holding a given number of stocks, based on the historical performance of random Motley Fool stock picks.
  Moneyball Database, a proprietary **-driven system for reviewing, scoring, and analyzing thousands of companies. The higher the company's score, the better a company is inside that category relative to the universe of stocks in the Moneyball database. You have access to all of the stocks in your Motley Fool membership's recommendation universe. 

   

   

  Although your subscription was non refundable- we provided a customer forward solution and issued a full exception refund. We appreciate your feedback regarding the interface and will share it with our tech team.

   

  Regards, 

  The Motely Fool 

   

   

   

   

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025, I made a purchase of ***** that stated it was money back guarantee for 30 days. Then the next page stated April 25, 2025, it upgraded to the EPIC ****** which did not state in up front print that if you buy this it is not guaranteed for 30 days. This is a bait and switch to me where they offer another option then when you purchase it the 30-day guarantee is removed.This does not seem like a trustworthy business model. I have contacted the company, and they are not refunding me due to the fact they state that when you purchase the epic it is not guaranteed in the fine print. This type of practice is very shady for a company to do. I feel if the company were reputable, they would be upfront with the guaranteed information in the transaction.

  Business Response

  Date: 05/15/2025

  Hello,

   

  We were able to review your account. 

  Our records indicate that a subscription to Stock Advisor was purchased on April 25th for $99 for 1 year. The upgrade page for Epic which includes 3 more services for a total of 4 services: (please see below for a full description). Although, Stock Advisor does come with a 30 day Membership fee back guarantee due to the exclusive content provided in Epic- it does not have a fee back guarantee. This is indicated in the 

  *************************************************************************************************************** page that is required to be check and read before a purchase is made. It is the reasonability of the member to ensure they understand the terms before accepting the purchase parameters. Our records indicate that although your Epic was a non refundable subscription- we still issued you a full exception refund on May 5th 2025.

  Epic 
  Epic is an integrated solution to support your investing journey -- complete with stock recommendations, research tools and analytics, and portfolio risk management to help you build a portfolio that meets your goals! **** does not issue its own recommendations, it's simply access to our 4 recommendation services.
  
  The Epic experience is built on the foundation of these specialized investing brands, three of which are only available in Epic:
  Stock Advisor, our scorecard with a 20+ year track record of beating the market
  Rule Breakers, specializing in high-growth stocks and disruptive innovators
  Hidden Gems (formerly Everlasting Stocks), searching for hidden winners from all corners of the market, led by our co-founder and CEO *** *******
  Dividend Investor (combining our *********** Winners and Dividend Investor scorecards), specializing in dividend stocks and real estate
  The following schedule outlines when each portfolio team's stock recommendations are made within the ************ (unless stated otherwise). You'll be receiving around 5 recommendations per month:
  Week 1 - 
  Hidden Gems is released every 1st Tuesday of the month
  Stock Advisor is released every 1st Thursday of the month
  Week 2 -
  Dividend Investor is released every 2nd Tuesday of the month
  Week 3 -
  Rule Breakers is released every 3rd Tuesday of the month
  Stock Advisor is released every 3rd Thursday of the month
  Week 4 -
  Rankings - an updated top 10 ranked stock list for all portfolios
  Additionally, **** includes the following key features to help you take full control of your investing journey: 
  Fool IQ+ is the most powerful tool we've ever created for researching companies. Fool IQ+ offers a snapshot of each company and its financial highlights, quant projections on a stocks estimated risk and returns, comprehensive access to historical financial statements, advanced charting, and more.
  Portfolio Strategies with Cautious, Moderate, and Aggressive model portfolios (built using stocks, ETFs, and cash management) designed to match your risk tolerance and goals.
  Monthly stock rankings from Stock Advisor, Rule Breakers, Hidden Gems, and Dividend Investor, and across Epic as a whole so you can take action in your portfolio with our highest-conviction ideas.
  GamePlan+ is your source of financial planning guidance from our team of experts, featuring our top ETFs as well as tools and resources to support portfolio management and more.
  Quant: 5Y, a proprietary rating designed to communicate our conviction in an investments ability to outperform the market over the next five years, available across stocks recommended within Epic.
  My Stocks, a tool to follow stocks and tailor coverage and data points to the stocks that matter most to you.
  Premium access to coverage, programming, and Analyst Insights from our Epic team of advisors and analysts including Epic Opportunities, a members-only podcast.
  The PGI Indicator, an indicator used by some ***************** (including *** *******) to gauge investor sentiment and help inform cash management decisions.
  Simulators, an interactive tool showing the probability that a portfolio would have made money over different time periods while holding a given number of stocks, based on the historical performance of random Motley Fool stock picks.
  Moneyball Database, a proprietary AI-driven system for reviewing, scoring, and analyzing thousands of companies. The higher the company's score, the better a company is inside that category relative to the universe of stocks in the Moneyball database. You have access to all of the stocks in your Motley Fool membership's recommendation universe. 

   

   

  Regards,

  The Motley Fool Team 

   

   

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23272959
  
  I am rejecting this response because:
  I categorically reject the response provided by The Motley Fool Inc., as it is completely false and misleading.
  Contrary to their claim, the company has never contacted me or made any attempt to resolve this issue. I have been emailing them repeatedly for over four years without receiving a single response. If their claim is true, I urge them to provide documented evidence of any communication or proposed resolution I can confirm such communication never occurred.
  Furthermore, I requested a full refund during the first week of the subscription. This request was entirely ignored. I have official documentation proving that ********* has filed a civil lawsuit against me for ****** JOD directly resulting from this matter. In fact, I was jailed for 10 days last year by a court ruling due to this financial burden, and I face the same legal threat every year. I am currently unemployed and financially incapable of paying the amount.
  I am willing to submit all relevant documents including the lawsuit, court orders, and bank records to support my case.
  All I am requesting is a refund of $13,000 USD, the cost of the subscription, which was not only a failed investment but also a source of severe personal and financial harm. This is a fair and reasonable resolution.
  
  Regards,
  
  **** Al-hajaya
  
  
  
  
  
  
  
  
  nt I paid for the service.Why this is a problem:Deceptive Advertising: The company used misleading promises to convince me to purchase a high-cost service.Lack of Service Delivery: What was provided fell drastically short of what was *********** Customer Support or Resolution: My refund request has gone unanswered despite multiple attempts.Impact on me:This financial burden has had severe consequences. Due to the debt incurred from this transaction, legal action has been initiated against me by my bank in ******. If left unresolved, this could lead to my imprisonment due to Jordanian laws regarding debt default.What I seek from BBB and The Motley Fool:A full refund of $13,000 USD for services not delivered as promised.Accountability for their marketing and refund practices, particularly when targeting international consumers.I am willing to provide evidence including email advertisements, proof of payment, and my communications with the company upon request.

  Business Response

  Date: 05/08/2025

  /Our legal team has made possible attempts to resolve this issue with ****************** to no avail. At this time we are going to choose to correspond with you all directly - that the product was delivered and no refund can be processed for loss in the stock market as a result.

  
  

  Customer Answer

  Date: 05/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  Response to The Motley Fools reply regarding Complaint ID ********
  Dear BBB Dispute Resolution Team,
  Thank you for the opportunity to respond to The Motley Fools latest reply regarding my complaint.
  I would like to clarify that their recent response implicitly acknowledges the legitimacy of my refund request within the subscriptions legal timeframe. They explicitly stated that they offered me a subscription extension instead of a refund. This clearly indicates that I requested a full refund, but the company refused to provide this lawful and reasonable remedy, offering instead an alternative solution that I did not ask for and find unacceptable.
  The companys refusal to refund my money and their offer to extend the subscription period constitutes an unlawful form of coercion and disregards my consumer rights, especially since I never agreed to a subscription extension.
  Given the above, I hereby formally request:
  A full refund of the amount paid, $13,000 USD.
  Accountability for their misleading marketing and failure to deliver the promised service.
  I appreciate your support and look forward to a fair resolution.
  Sincerely,
  **** *****************************************

  Business Response

  Date: 05/15/2025

  Hello,

  Regarding the matter of the refund **** AL-HAJAYA his case has been reviewed many times over by our top level management as well as our legal team. 

  The Motley Fool has made every attempt to provide a member first solution to ************* including comping thousands of dollars of free services. At this time we are unable to refund an expired and used subscription term.

  ****************************************************************;

   

  **************************************************************************************************************

   

  If someone from the BBB would like to speak on this topic further please contact our legal team for a deeper breakdown of the issue.

   

  Regards,

  The Motley Fool Team 

  Business Response

  Date: 05/28/2025

  To Whom It May Concern:

   

  We have have reached the maximum possible remedies in an attempt to satisfy this matter with Mr. **** ********* and as per our Legal team we won't be communicating with him directly going forward.

   

  If the BBB has more questions please contact us and we can contact you with our legal department. 

  Regards, 

  The Motley Fool USA

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motley fool offers a subscription at a deeply discounted price and then puts up a renewal 2 years or more from date, I remember switching off the subscription for auto renewal and still they levied me a $212.18 charge, the service was not used beyond the first month of start of this 2 year period, which means that they came back after almost 2 years of not using the service and did a renewal January this month, I have not even logged into motley fool even once in last 15+ months, as you can notice from the other comments that this is not an anomaly, its their business model

  Business Response

  Date: 04/10/2025

  Hello,
   
  Thank you for contacting The Motley Fool regarding your account.
   
   Your account has been reviewed.  

  
  Our records indicate that an email was sent 30 days prior to the renewal charge being implemented as per the ***********************************************************
   
  
  Your subscription may have included a 30-Day Membership Fee Refund or a 30-Day Credit Swap guarantee period. However, your cancelation request is far outside of that 30-day guarantee period.
   
  We understand your frustrations that the website and your service have not been accessed/used much since you signed up. But even if you didn't use the service, we still delivered it to you. We have consistently sent you content emails since you signed up and you have had access to the premium part of our ******** website. 
   
  As with any subscription service- when you sign-up for a subscription we cannot cancel it without your direct consent or order, it is your responsibility to manage the subscription.
   
   
  You will be getting a follow up email for your account information.

   

  
  The Motley Fool *************** Team
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on or about may 2024 purchased a subscription to **** and Stock Advisor...In the past i had accounts with ****************************** a period of almost one year I have not been able to get on to may account...problem is with password and website recognition...multiple emails sent to Motley Fool....no followup on their part....essentially paid for a subscription that i have not been able to access ...with minimal concern or customer service from ******************************** marketing and enticement is slick....over promise and not only under perform...but NO perform....maybe i'm an outlier...but their lack of concern is sad.

  Business Response

  Date: 03/19/2025

  Hello, 

   

  As we investigated the account tied to ********* ******** with email ***************************************** we found the below:

   

  Oct 17 2024- Mr. ******** had a call with a *** where he was successfully able to login while on the call. He also was sent a follow- up email to ensure he understood the content. The *** was also asked by Mr. ******** to extend his subscription- to which the *** ***lied he would need to speak to a supervisor.  He was also granted a 3 month and 14 day free ext to Epic as a make good making the current  end date on the member's account is Sept. 28, 2025.

  Oct 22nd 2024- A BBB complaint was received by our office claiming we had not helped him login- BBB #******** 

  Dec 7th  2024 - Mr. ******** emailed back again- saying he cant login at which time a *** emailed him instructions on how to login again.

  Between Dec 7th and now- there was no record of Mr. ******** reaching out to The Motley Fool asking for help about logging into his account. 

  Our team has done their level best to assist him and provide the assistance he requested and we even see his login clicks where info was accessed on our site when emails were opened. 

  Since 4 month free extension granted to the **** subscription was also processed we have gone out of our normal scope to assist. 

   

  We will reach out again to ensure he has access- but our responsibilities  as a vendor were fulfilled.

  Please see attached pdfs of the interactions. 

   

  Regards, 

  The Motley Fool

   

   

   

   

   

   

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website claims to provide a service in exchange for providing an email address. Specifically states simply input your email address below for the details. Once you input your email address, the website does not provide the information promised and instead requires payment for the information. I am willing to exchange personal information for a service provided, but not in exchange for nothing in return. I would like for the company to provide the information that was promised in exchange for me giving them access to my email.

  Business Response

  Date: 01/10/2025

  Hello,

  We can understand the concern pertaining to the content provided via our site. 

  The Motley Fool offers both free and premium content. Our free content does not include official recommendations - our premium services do.
  
  Our free content can be found on ********, which does not need an account to be created in order to be viewed. Our free content includes, but is not limited to: articles on ********, our ******* channel, and our podcasts.
  
  While the analysts who contribute to our free content may speak highly or negatively of a stock, this does not affect or indicate an official position by The Motley Fool. Our free content is written by Motley Fool analysts, both contracted and in-house. Our analysts who contribute to our free content on ******** are allowed to disagree with the official recommendations provided in our premium services.
  
  Our premium content is restricted to members who have a paid Motley Fool subscription. You will need to have purchased a subscription within any of our premium services in order to access this content.
  
  Each of our paid strategies are comprised of a different set of analysts, who may offer differing opinions on a stock recommendation. The Motley Fools premium subscription services will also offer differing investment strategies that may influence which stocks the analysts recommend, and what actions to take. Ultimately, it remains up to our members to decide which stocks to purchase, how much, when, etc.
  
  To view our premium service offerings, please go to *************************.

  If you have further questions please contact our *************** Team and we will be happy to help!

   

  ***************: ************ (M-F 9:30am 4:00pm EST)

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription of "The Motley Fool" under promise and pretense I would receive a service of analytics of stock market data. Since inception, all I receive is spam newsletters trying to upsell other services. Never, not once, has The Motley Fool sent useful analytical data that determine any stock or share. In the purchase they offer a commitment that if I do not like this service I would be able to cancel. At the end of the year I started canceling subscriptions I did not need. I had no urgency on this one since they promised a refund if I did not like it. Not only do they NOT offer a cancellation by design of their website - it is impossible to find such a button. It does not exist. By design. Intentionally. Furthermore, they ilicitly subscribed me automatically to renew. Another scam. Likewise, there is no way to cancel this automatic re-subscription on their website. It does not exist. By design. Intentionally. Scam websites that do not deliver the service, sign up people to automatically renew without consent, and do not provide a way to cancel either the automatic renewal or the subscription should not be allowed to exist and prosecuted by the US government. I had to reach out to technical support from them and they are not honoring their commitment.

  Business Response

  Date: 01/10/2025

  Hello,

   

  Thank you for giving us an opportunity to review your account. We will also be sending you a follow-up email regarding the direct links for your Stock Advisor subscription/recommendations.

  The paid content and stock recommendations are sent via links to your assigned email address as well as accessible via the login portal on ******** 

  Upon purchase of any one subscription, the automatic renewal feature is turned on. Your subscription will automatically renew at the then-current rate until you notify us of your decision to terminate your membership. For subscription terms greater than three months, we will email you about the length and price of your renewal before we charge you. 

  For more information, please check our terms and conditions.***********************************************************
  
  Prior to  renewal of  your subscription, you will receive a series of courtesy emails typically within the final 45 days of your renewal/expiration date.
  
  Please note that while our members are in no way required to renew their subscriptions automatically, one must contact *************** for this feature to be disabled please email *************** at ******************************. 
  

  Our records indicate that your automatic renewal has been disabled you will not be charged again after your term ends. 

  Please look out for a follow-up email with direct links to your subscription via email.

   

  ***************: ************ (M-F 9:30am 4:00pm EST)

   

   

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motley Fool is a very unsavory business. 
  I gave a subscription to a friend- my gift/ my payment. I asked to cancel MY gift after 3 years and was told they needed the giftees notice to cancel- for a gift I am paying for. 
  This business offers sound advice to investors. If you cant trust them to be honest how can their business advice have any value at all? 

  Business Response

  Date: 10/28/2024

  One of our representatives has reached out via email. In order to cancel your friend's account, we must receive a cancellation request from your friend. His name is on the account and we cannot cancel it without his permission. 

  The Motley Fool 

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscription purchased on or about may 2024...unable to log in despite several emails to Motley Fool describing log in problem...asked for return of funds or extension of time period to take into account inability to use produce

  Business Response

  Date: 10/23/2024

  Looking over your account, you purchased Epic on June 14, 2024. Our system shows that you successfully logged into our site as recently as Oct 17, 2024. Additionally, you've accessed multiple pages within our site consistently over the past month. We are unable to issue a refund, as you are outside of our 30-day, membership fee back guarantee.

  The Motley Fool 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Motley Fool is charging me $199.00 me for a subscription which I did not request/authorize. They attempted to charge me 2 weeks ago but my bank blocked the transaction because they found it suspicious but they have charged me again (please refer to the attached pdf).

  Business Response

  Date: 09/18/2024

  Looking over your account, you purchased a two-year subscription to Stock Advisor on July 28, 2020. 

   Upon purchase of any one subscription, the automatic renewal feature is turned on. Your subscription will automatically renew at the then-current rate until you notify us of your decision to terminate your membership. For subscription terms greater than three months, we will email you about the length and price of your renewal before we charge you. The terms and conditions set the boundaries and nature of our relationship; these were agreed to at the time of purchase.

   For your most recent renewal, we sent notices to you on the following dates:

   Thu Jun 13, 2024 Subject line: "[Renewal Notice] A courtesy notice about your Stock Advisor membership" 

   Mon Jul 8, 2024 Subject line "[Renewal Notice] A quick reminder about your early renewal offer*" 

   When your service renewed on Aug 6, 2024, we sent a copy of your receipt via email with the subject line "Your receipt from The Motley Fool"

   On Aug. 8, 2024, you emailed a cancellation request for your Stock Advisor renewal. This was processed in full and email confirmation was sent exactly one minute later. 

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