Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying *************************** which is a debt collector for Pendrick Capital Partners since May 2023. Today when I called to make my monthly payment they informed me they released my account to ********************** and provided a phone number that is not in service. When attempting to visit any of the website links it says page not found. I need to know why my account was moved and who I need to contact or I will be taking legal action.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent to collections. We were told pendrick was the debt collector and given phone number ***********. I called and it says this number isn't accepting phone calls. This is for our bill with physicians urgent care. We called physicians urgent care at ***********.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 7 years I've been contacted by debt collectors, including but not limited to Pendrick Capital Partners LLC. They report me to collections for medical debt about hospital visits and related services, which drops my credit score significantly. I get aggressive phone calls by them using intimidating and coercive language to get me to give them money. I've sought help for this the entire time and I don't have anyone helping understand what my options and rights are, or how I can prove illegal action for illegitimate debts.There is currently a debt reported to collections under my name. I've requested a letter of validation and an itemized receipt of the debt owed, which I've not received. I have paid over $4,000 to debt collectors and have proof of payment for two debts paid on the date of service they are requesting for the current debt. As soon as I pay one debt, another debt pops up on my credit report. This has been going on for 7 years and appears to be a never ending cycle of illegal debt collection. Why has it taken this long for debts to surface and why haven't all the debts surfaced at once? Why wasn't service covered by insurance, which I've never gone without good insurance at any point in my life? I need them to do either of two things: 1) stop wrecking my credit score, send a letter to the credit bureaus instructing them to remove my debt from collections, and stop contacting me, or 2) assemble all debts at once and provide proof of validity along with an itemized receipt for everything that I owe. Additionally, if owing any or all debts already paid is determined to be illegitimate then I need to be notified properly so I can form a plan to get my money back.

  Business Response

  Date: 10/14/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 9/20/2024, however it was not received by PCP until 10/8/2024.
  On 9/18/2024, PCP received a similar complaint from this consumer via the **** complaint portal.
  Below is the response we submitted to the **** on 9/25/2024,as stated the referenced accounts have been closed, and any applicable deletions from his credit report have been requested.
  
  The accounts referenced in your complaint are the result of emergency room physicians and ambulance services that were provided by the original creditors, who are ****** ESTELLAS EMERG PHY, **************************, and AMERICAN MEDICAL RESPONSE (AMR).
  For clarification purposes, *** acquires accounts from the original creditors and places them with a collection agency within our network to assist with resolving the past due balance.
  Using the information you provided in your complaint, we have searched our system in an attempt to find any accounts that we have for you.
  Below is each account listing the Original Creditor, Date of Service, Balance Received, Payments Received, and Current Balance.
  (Hopefully this information displays legibly in the **** portal).
  We show the first 2 accounts were paid with no balance due, these were included in the documents you attached to this complaint.
  We cannot speak to other accounts you may have from other service providers, or other Dates of Service that are not listed here.
  
  ****** ESTELLAS EMERG PHY: (11/9/2018)  $1766.00,  $883.00,  $0.00.
  ****** ESTELLAS EMERG PHY: (12/2/2018)  $826.00,  $413.00,  $0.00.
  ********** **************** (8/24/2017)  $29.11,  $0.00,  $29.11.
  AMERICAN MEDICAL RESPONSE: (4/10/2017)  $548.06,  $0.00,  $548.06.
  AMERICAN MEDICAL RESPONSE: (5/18/2017)  $563.94,  $0.00,  $563.94.
  AMERICAN MEDICAL RESPONSE: (6/11/2017)  $690.98,  $0.00,  $690.98.
  AMERICAN MEDICAL RESPONSE: (8/9/2017)  $595.70,  $0.00,  $595.70.
  AMERICAN MEDICAL RESPONSE: (11/9/2018)  $910.94,  $0.00,  $910.94.
  
  Although no documentation has been received to indicate the remaining balances are not owed, we will honor your cease request and have closed the remaining accounts in order to prevent any subsequent collection activity from occurring on them.
  We have also instructed the respective agencies that they are placed with to close the accounts from their system as well. 
  Any of these accounts that may currently be listed on your credit report will have a deletion request sent to the bureaus to have them removed.
  You will no longer be contacted regarding these accounts.
  We feel this should address your concerns regarding this matter.

  Customer Answer

  Date: 10/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pendrick Capital Partners is claiming that I owe a medical bill for $1,219 from April of 2020 that I have no idea what it is for. I have asked for an itemized copy of the bill to be sent to me and have never received one. Not only that, but the first time I called them they told me they had no information they could give me but the longer I spoke with the man on the phone the more information he could suddenly come up with. The only reason I ever knew about this issue is when I checked my credit score and it had plummeted over 100 points, I was shocked. I had never received any correspondence or phone calls from them or the doctors to let me know I had a bill, let alone that it would be going to collections. The companys phone number was on my credit report and so I made contact with them first and have called them several times since requesting documentation and information that they have said would be sent to me but never have been. I double checked my email address and physical address with them and even though they have the correct ones, I am still not receiving what I have requested from them. I am realizing that they are a total scam and want no further contact from them and want the debt taken off my credit report and my score restored. The red flags were evident when they have come after me to collect this debt when all medical and insurance everything is always under my husbands name. Not to mention that the date they are saying I acquired this bill was 5 days before I gave birth to our other child and I know for a fact I did not take my middle child (who they claim this bill is for) to the *** So how could I have a medical bill for him under my name? If my child would have needed to go to the ** my husband would have been the one to take him considering I was about to give birth anyday/time. This whole thing seems so scammy.

  Business Response

  Date: 08/23/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 8/6/2024, however it was not received by PCP until 8/15/2024.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 4/8/2020 by the original creditor, who is CONCORD MEDICAL GROUP OF KY.
  For clarification purposes, PCP acquired the account from the original creditor and placed it with ***************************** (ARS) to assist with resolving the past due balance.
  PCP does not directly make any telephone calls or send any letters to any consumers attempting to collect a debt, and we do not show a record of speaking directly with the consumer.
  Rather, these functions are performed by the agency that the account has been assigned to.
  As noted in ARS response to the BBB complaint the consumer submitted against them, they mailed a notice to the consumer on 4/11/2024 which contains any necessary disclosures as required by law.
  Our records indicate that ARS didnt submit the account to be listed with the credit bureaus until 5/13/2024.
  At the consumers request, ARS mailed a copy of the itemized billing statement on 8/8/2024, which details the charges for this account.
  Although we have not received any documentation from the consumer proving this balance is not owed, we will honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  We have also instructed ARS to close it from their system as well, and to submit a request to the credit bureaus to have any tradelines for this account removed.
  The consumer will no longer be contacted regarding this account, and it will not be listed on her credit report in the future.
  We feel this should address the consumers concerns regarding this matter. 

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around September 2023 I received a random letter from Pendrick Capital Partners stating I owed a medial bill from 6/29/2019. Once I received the letter I immediately called PCP to figure out what they were talking about. When I got them on the phone I requested the original creditor report. A few weeks later I received an itemized list with their heading on it. I called them back to explain this was not the document I requested and would require the original creditor report to figure out what was going on. The lady immediately hung up on me. Fast forward to today. I received an alert that my credit dropped and I had a new collection item on my account. This is absolutely unacceptable. I would like no further contact in regards to to the issue as well as it being dismissed from my credit report due to the insufficient and inaccuracy of the information provided.

  Business Response

  Date: 08/23/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 8/2/2024, however it was not received by PCP until 8/14/2024.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 6/29/2019 by the original creditor, who is AMERICAN MEDICAL RESPONSE. 
  For clarification purposes, PCP acquired the account from the original creditor and placed it with ************************* (CMC) to assist with resolving the past due balance.
  PCP does not directly make any telephone calls or send any letters to any consumers attempting to collect a debt, and we do not show a record of speaking directly with the consumer.
  Rather, these functions are performed by the agency that the account has been assigned to.
  Note that in September 2023, the consumers account was previously placed with a different agency ****************************** (PFS).
  At the consumers request, PFS mailed the consumer a copy of the itemized billing statement in early October 2023, which serves as validation of the debt.
  We show PFS provided this document again in January 2024.
  Since there was no resolution on the account, it was recalled from PFS and subsequently placed with a different agency, ************************* (CMC).
  Prior to PCP receiving this complaint, CMC had already submitted a request to the credit bureaus on 8/8/2024 to have any tradelines for this account removed.
  They submitted this request after receiving notification that the consumer was disputing the account.
  Although we have not received any documentation from the consumer indicating this balance is not owed, we will honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  We have also instructed CMC to close it from their system as well.
  The consumer will no longer be contacted regarding this account, and it will not be listed on his credit report in the future.
  We feel this should address the consumers concerns regarding this matter.
  

  Customer Answer

  Date: 08/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

  
  

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Pendrick Capital Partners due to their non-response in providing required information for me to resolve a case of medical identity theft. I recently received contact from ***************, who was collecting a debt on behalf of Pendrick Capital Partners (who purchased the account from ******************************). The bill is for $1668 in medical bills from *****************, **. I live in ******** and have been a victim of identity theft, having filed numerous police and *** reports. In early July, I submitted a 52-page fraud packet, which ***************' Collections Operations Associate VP said he personally forwarded on to Pendrick Capital Partners. Yet, in an attempt to follow up with Pendrick Capital, I was basically told "your account is closed and there is nothing we can do. You have to call the original creditor." When I asked if the agent if my fraud packet had been reviewed and forwarded on, or could she provide me a contact number for the original creditor, she said she couldn't help. She was rude, unprofessional, and when I asked to speak to a supervisor, she forwarded me to a voicemail box with no name, or voicemail. She denied my request to speak to a live manager.I have not received any contact back. This company should have more professional business practices, especially when a law abiding citizen, who is a victim, is trying to comply! I have contacted ******* hospital (which I googled and I believe is where the fraud occurred), but they said ************************** is separate and they have no way to forward information. I opened a identity theft case with their compliance team anyway, which will flag my social security number to prevent further issues. I have sufficient documentation and am requesting someone from Pendrick Capital Partners furnish me the information I am legally obligated to, in order to get this resolved. I also urge you to listen to the recorded calls and coach your employees appropriately!

  Business Response

  Date: 08/16/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 7/30/2024, however it was not received by PCP until 8/8/2024.
  The account referenced in the consumers complaint is the result of emergency room physiciansservices that were provided on 4/8/2023 by the original creditor, who is ******************************
  For clarification purposes, *** acquired the account from the original creditor and placed it with ******************** (****) to assist with resolving the past due balance of $1,668.00.
  We do not have the additional information at our disposal that the consumer is seeking, that would need to be provided by the original creditor mentioned above.
  After receiving and reviewing the details of the BBB complaint that the consumer originally submitted against ****, we immediately closed the consumers account in our system on 7/29/2024 as an Identify Theft claim.
  This action was taken on our end to prevent any future collection activity from occurring on this account.
  However, it appears when the consumer submitted the BBB complaint against ****, her account had already been recalled from **** due to a lack of resolution, and was subsequently placed with a different agency ************************** (HFS).
  When we closed the account on 7/29/2024, we also instructed HFS to close it from their system as well.
  We do not show that this account as being listed with any of the credit bureaus.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

  Customer Answer

  Date: 08/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22068163
  
  I am rejecting this response because:
  
  In both my recorded conversation with the agent at Pendrick Capital Partners, as well as my BBB complaint against Pendrick, I specifically asked for the following:

  1. Account number and contact phone number for original creditor - *************************** 
  2. For Pendrick to forward me a way to contact this original creditor.

  This is so I can ensure this debt is closed for good and so I can follow up with North Miami police to pursue the criminal involved in stealing my identity.

  In your response, you only provided the name of the original creditor, the amount of the debt, and the date of medical services. This is all information I already had, and Pendrick should know that I already had this information, having received direct phone calls from me as well as a 52-page fraud packet forwarded on from **************** 
  

  That fraud packet was filed immediately after I was made aware of the fraudulent charges via a phone call from **** this summer. All previous correspondence had gone to a fraudulent address in *****, ** (I live in ********).

  While I appreciate Pendrick closing the account, and notifying other creditors to do the same, I find it hard to believe - as indicated in your original response below - that Pendrick has no way of contacting the company they purchased debt directly from. This indicates a business relationship that would naturally lead to some form of direct communication with the business ***************************

  RESPONSE FROM PENDRICK: We do not have the additional information at our disposal that the consumer is seeking, that would need to be provided by the original creditor mentioned above.

  The hospital ************************** provides services in has already taken my statement, and flagged my social security number as being illegally used, during their own investigation. However, the hospital indicated ***** is a separate entity and I would need to contact them directly. 
  

  I am seeking assistance on how best to do that. Please kindly forward along the required information, so I can resolve this matter. 

  Regards,
  
  ********* ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/14/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the consumers rejection of our response to this complaint.
  Please see the below information, we hope that this helps the consumer to obtain the information that she is seeking.
  The original account number we have on file for this matter is 903X92185541.
  The address we have on file for this original creditor is:
  *****************************
  ***************
  *********************

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while this took far to long for Pendrick to respond (my request was back in August 2024, and I am just now receiving a response on January 27, 2025), I have finally received MOST of the information I requested. I was not, however provided a phone number which is how I will truly resolve all of this. I do urge Pendrick to do better by consumers trying to comply and clean up fraud. I would hope they would act with more professional and urgency if this were their own fraud and financial concern. It should not take five months to provide an account number, address and phone number (which I still have note received). However, I will use what information the did provide to close this out. Thank you. 
  
  Regards,
  
  ********* ******
  
  

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit ***************** will not disclose any contact number and refused to assist further more by telling me I need to call and conference, Both the Hospital and ********* services are not aware of this bill- I was covered as *********************** confirmed since 2017-2024.I have been calling for nearly 2 hours today on 7/18/2024 and not one person can provide any confirmation I have an outstanding billing balance when I have ********* the ***************** call me day and night and even Jersey Medical billing department. stated they are not aware of nor work with Pendrick. *************************** is closed as well.

  Business Response

  Date: 08/14/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 7/18/2024, however it was not received by PCP until 8/1/2024.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 9/8/2017 by the original creditor, who is LIBERTY EMERGENCY MED ASSOC.
  For clarification purposes, PCP acquired the account from the original creditor and placed it with ************************* (***) to assist with resolving the past due balance.
  Since PCP acquired this account from the original creditor,only PCP and the agency with which the account is currently assigned (in this case CMC) would show any outstanding balance due.
  Furthermore, the physicians group bills for their services separately from the hospital, as a result this charge would not show up in the hospital billing system.
  We encourage the consumer to submit documentation to CMC showing her ******************** eligibility during the period covering this date of service of 9/8/2017.
  The documentation can be mailed to the address included in the letter from CMC that the consumer attached to this complaint.
  In the interim, PCP has placed the consumers account in a properly disputes status pending receipt of the documentation, and has instructed CMC to do the same as well.
  We feel this should address the consumers concerns regarding this matter.

  Customer Answer

  Date: 08/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22009640
  
  I am rejecting this response because:  after calling *********************** and there is nothing found in collections. Even the billing stated they are unaware of both agencies . I will not submit anything personal if they can give me the contact number and client name to speak with - if this is a legitimate bill. The numbers I been given led to a phone line that is no longer on service and another number that goes go  medical services I have emailed . No one is providing me anything.

   

  so please contact the client and get this situated and or set up a mediation between , me , the  hospital and collection agency.
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/14/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of the consumers rejection of our response to this complaint.
  As noted in our initial response to this complaint, the physicians group bills for their services separately from the hospital, as a result this charge would not show up in the hospital billing system.
  Since *** acquired this account from the original creditor,only PCP and the agency with which the account is currently assigned would show any outstanding balance due.
  In our initial response, we encouraged the consumer to submit documentation to ************************* (CMC) showing her ******************** eligibility during the period covering this date of service of 9/8/2017.
  We do not show a record of this information being receiving from the consumer.
  However, to avoid any further confusion with this matter, we have decided to close this account with no balance due in order to prevent any future collection activity from occurring.
  We have also instructed (CMC) to close the account from their system as well.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that Pendrick Capital Partners LLC cease all communications regarding a debt I have disputed as not mine. I demand an immediate halt to all collection attempts. Any further contact will result in legal action.

  Business Response

  Date: 08/07/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 7/17/2024, however it was not received by PCP until 7/31/2024.
  With limited information included in the consumers complaint, we believe the account in question is the result of ambulance services that were provided on 6/20/2015 by the original creditor, who is AMERICAN MEDICAL RESPONSE. 
  Although we have not received any documentation from the consumer indicating this balance is not owed, we will honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  We have also instructed the agency which the account was assigned with to close it from their system as well.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.

• Initial Complaint

  Date:06/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to issue a stop sending a bill in my name and make any corrections needed on my Credit Report for a bill or amount I do not owe. Unfortunately, it seems that this company has a problem with other people giving bad information to the original company. Please ensure that identity thieves are giving their own name and not the name of decent citizens.I made contact with my *********************** about my identity. I also, emailed and spoke to my local ********************** in my State about my identity problems. Along with the ********** of ***** in my State about my stolen or taken identity problem. Most recently, I made a complain on ******** about my identity and information being changed, taken,or stolen. Four times my identity has been misused; while I tried to obtain a government prepaid phone for Senior under 55 or above. No solutions or help at this time. Only constant request for money from different people and organizations and now extravagant bill amount that I do not owe. This letter of request I received for over $2000 is just another problem that happens with my identity, as I am aging was and is my immediate thought. And since Experian had their big bad, terrible information leak. The debtors name says: Debt Recovery Solutions, LLC, P.O. *********************************, ************ or ************** www.dbtsolutions.com c/o Pendrick Capital Partners Date received by mail: June 1, 2024; Date on letter: May 24, 2024 Reference # ******** Pin#***** In closing, this letter; I am requesting that the Debt Collectors update my credit report and close the Recovery account they generated in my name for their selves and/or The Pendrick Capital Partners, and do not reassign the debt to any other person or agency. I do not owe the debt.With Gratitude and Regards,*********************************

  Business Response

  Date: 07/01/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 6/1/2024, however it was not received by PCP until 6/24/2024.
  The account referenced in the consumers complaint is the result of ambulance services that were provided on 2/25/2020 by the original creditor, who is AMERICAN MEDICAL RESPONSE. 
  For clarification purposes, PCP acquired the account from the original creditor and placed it with Debt Recovery Solutions LLC (DRS) to assist with resolving the past due balance.
  Although we have not received any documentation from the consumer indicating this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  Furthermore, we have instructed DRS to close the account from their system as well.
  We do not show this account as currently being reported to the credit bureaus, and it will not be reported in the future.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* began receiving text messages with regards I owe on behalf of GBMC ******* **************** on behalf of Pendrick Capital Partners and ****************** I do not owe anything to them as I had ****************** Blue Shield and also didn't go to that facility during my treatments for cancer. I want the texting to stop as received last message May 1st but they call which I ignore. I want this to stop immediately and not be on my credit either.

  Business Response

  Date: 05/31/2024

  Pendrick Capital Partners, LLC (PCP) acknowledges receipt of your complaint and welcomes the opportunity to respond to the consumers concerns.
  Note that this complaint shows as being filed on 5/15/2024, however it was not received by PCP until 5/29/2024.
  The account referenced in the consumers complaint is the result of emergency room physicians services that were provided on 12/31/2021 by the original creditor, who is ******* EMERGENCY PHYSICIANS.
  For clarification purposes, PCP acquired the account from the original creditor and placed it with ***************** Services (HFS) to assist with resolving the past due balance.
  PCP does not initiate contact directly with consumers,rather this may done by the collection agency to which the account has been assigned, in this case HFS.
  Although we have not received any documentation indicating this balance is not owed, we have decided to honor the consumers cease request and have closed this account to prevent any additional collection activity from occurring.
  Furthermore, we have instructed HFS to close the account from their system as well, we do not show this account as currently being reported to the credit bureaus, and it will not be reported in the future.
  The consumer will no longer be contacted regarding this account.
  We feel this should address the consumers concerns regarding this matter.