Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are keep charging returning my purchase as *** fees when the money is there. I deposited a check for over ******** and then the next day I was hit with moree *** fees and they said i had to redeposit the check. They guy first told me because I just open the account. I told him that's not true I been banking with them over three plus years and have all my paper checks have been ***** check deposit. I check to see if it show that I have deposit a check in ***** banking and nothing is showing I have received emails both times that I deposited the checks.

  Customer Answer

  Date: 05/17/2025

  Hello, I haven't heard anything regarding my complaint. 

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **********. I do not have a contract with **********. This account was opened without my authorization and constitutes fraudulent activity. The company has failed to provide any signed agreement or documentation proving that I consented to the opening of this account. Without a valid, legally binding contract bearing my signature, there is no legitimate basis for this account to exist under my name. Therefore, I dispute its validity and request its immediate removal from my records.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5, 2024, ***** decided to launch their complete overhaul and design revamping of their website platform, much to the dismay of its long-standing consumers (if you don't believe me, ****** myFICO and SDFCU or Reddit and SDFCU). The new redesign was flanked with so many issues, namely security issues that required you input passwords to your banking institutions in order to link external accounts that would be used for credit card payments. The re-verification of external bank accounts eventually got sorted out, seemingly, so I made payments with one of the two that I had linked to my SDFCU credit card in November and again in December. I also made payments in January and February, but was told on 3/11/25 that these payments were reversed. On 3/11/25, I made a payment of $400 via the app using one of the external bank accounts linked to my ********************** card, which SDFCU states was reversed.On 3/12/25, I made another payment via the app, this time using the second bank account linked to my ********************** card for $250. That same day, I made a payment over the phone with manager ***** -- also for $250 -- with a ******* ****** account that is not linked to my SDFCU account (I was not given a confirmation number for this transaction was was told one could not be provided to me, which I think is an illegal practice). I set up autopay in *************************** that provision has ceased and I was not notified or provided any other *********** is my belief that the credit card payments in January and February respectively, were reversed not due to my direction, not due to my negligence, not due to insufficient funds, but rather due to the botched batch software and platform revamping that took place in November 2024. ***** is trying desperately to make their consumers culpable for their own mistakes, going as far as impacting my stellar credit history and subsequent credit score with late fee charges that I have never incurred in the 10 years I have been a customer.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a personal loan with ***** since 10/2023. I'm enrolled in auto withdrawal monthly payments. My monthly payment is supposed to be charged once monthly. On 6/12/24 my payment was withdrawn. It was then withdrawn a 2nd time on 6/17. I called and they assured me it was fixed. But on 7/12 my payment was withdrawn and it was withdrawn a 2nd time on 7/15. I called again and was told the issue was fixed. Again, on 8/12 my payment was withdrawn and it was withdrawn a 2nd time on 8/15. I then did not have a payment due until November because I was charged twice for 3 months in a row. I shut the auto withdrawal off and made the payment manually in November. In December I got a new checking account. Even though my auto withdrawal was supposed to be off, it tried to pull my payment on 12/16. This payment bounced as it tried to pull from my old checking account. I called and was told I need to make a manual payment. I asked if I add my new checking account and make a manual payment if it would automatically pull my payment as well. I was told if I make a manual payment it would not pull automatically. I made the manual payment on 12/26 and hours later the payment was taken out a 2nd time automatically. I called to have the 2nd payment refunded to me. I was told I need to speak to a "specialist." I was transferred and on hold for an hour, no answer. I called back and spoke to 5 different people, no help. 3 people told me they sent an "urgent" email to the specialists to call me. They also had me email **************** I emailed on 12/26. On 12/27 I called and was on hold for a specialist for 3 hours, no response. I called again on 12/30 and spoke to a supervisor, no help and I was told the "specialists" had gone home for the day (at noon)! I need a return call **** to have the funds automatically pulled on 12/26 returned to me as they were pulled without my consent. ***** has pulled funds without my consent 4 times total this year! ***** PLEASE HELP!!!!

  Customer Answer

  Date: 01/01/2025

  ***** reached out to me and the issue is now resolved.  Can you please cancel the complaint?  Thank you very much for your help 

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bank has failed to post transaction from ***** to my ***** this has been going on for 30 days.This is unacceptable.i called many times every time i have to verify my info im told im going to get a call back but i do not get a called back. Besides people keep hanging up on me. their service is really, really bad.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Member number: ****** Deposit Amount: $300 Account opened 10/2015 Account closed: 11/2024 This account was opened as a secured account on 10/2015, I was required to submit a security deposit to the account as it was my first secured card.After a number of issues trying to get this upgraded, the account was left unmonitored as it was extremely difficult to make online payments to the card with resulted in marks on my credit.The account as now been closed due to inactivity and would like my security deposit to be refunded me as the account is no longer open. Over the course of several phone calls, I spent more than 4 hours trying to navigate your customer service system, only to be transferred multiple times without resolution. To add to my frustration, when I finally reached a "credit specialist," I was informed that they had left for the day.This company states they provide 24/7 support to their checking and savings account members but this is incorrect. No agent was able to provide me any resolution to this issue or even a case number to track this issue, I would simply like the funds from this account to be returned to me so I can fully close out this account.

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for two charges on a credit card that I closed months ago. The charges are from Kindle, and I dont even own a Kindle device. Aside from the fraudulent charges, my credit card was closed! So how in the world did the charges even hit my account?!?!I called to dispute the charge, and the representative told me that a new credit card number had to be issued and then the charges would be disputed. In looking at the account online, the account was inactive. Once a new number was assigned, then it showed active for the account status. I pm called 3-4 times to follow up. Each time, I was told the dispute team was looking into it.The last time I called, around Nov 12, asked whether the late fee would hit my account, since the disputed charges were not flagged in my online account as a charge that didnt need payment while under dispute. I was told it may, and that a dispute manager would be calling me to discuss that same day. To date, I have had no call back. Now I have a late fee on the account for chargers that I didnt even make in the first place. Normally when charges are disputed with a credit card company, the charges get flagged and it is not part of the balance that needs to be paid during the dispute investigation.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** has undergone a software change Nov. 1. Consumer were not permitted to use there account or view them until the was complete. Nov 5. It was complete and I attempted to log in and was unable to. I called the bank spoke with ***** and she was unable to assist me but said within 24 hours someone would call me to fix the issue, help with authentication being issued from call center. Well it has been 96 hours without a return call. I also called the managers direct line **** ***** ************ and left 2 messages without a return call. What kind of service is this and I cannot access my account. Prior to there suppose upgrade I had no issues accessing my account.They also return payments 2x for 1000$ suddenly. The customer service is disgusting, worse I have ever experienced. It is so bad I was cussed out on the phone by one of the employees, ******* called a SOB and nothing was done about it. Consumers should be aware of *****.

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday October 1st I tried to deposit $600 to my Navy Federal card, the *** at ********************************************************* took $260 and return the rest, then a message appeared stating "we cannot return your funds" then another "this service is not available at this time" I figured I would check my Navy Federal app to make sure the money was deposited and it was not. I went to the branch further down *************** I 1801 and was told they could do nothing about it I had to go through Navy Federal and file a complaint which I did and was told it could take as long as 10 business days or more, since it's your *** I was you could help speed up the process? I need my money!

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this comment to report two accounts ***************** on my credit report that have surpassed the 7-year reporting limit and are in violation of both the Servicemembers Civil Relief Act (SCRA) and the Fair Credit Reporting Act (FCRA).As a service member, I am protected under the ***** which provides specific protections against negative credit reporting during my active duty service. Despite this, these accounts are still being reported after reaching the statutory limit, adversely affecting my credit.