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Business Profile

Computer Software Developers

CodeBright, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired CodeBright to develop my mobile application, DepozitApp. From the beginning, they promised transparency, timely delivery, and professional project management. Instead, my experience has been marked by inflated hours, delays, broken promises, and misleading statements.Over 900 hours were billed, far beyond what is reasonable for the scope of this MVP. Tasks that should take 12 hours (such as updating a commission percentage) were logged as 25+ hours. Reports they provided contradict each other, and the hours do not align with their own progress reports.***** and ****** repeatedly promised features that were never delivered. For example, they told me ****** required a $2,000 threshold for instant payoutssomething Stripe has confirmed was false. They also promised deliverables (all source code, documentation, and project assets) multiple times but withheld them, creating artificial delays and excuses.Every urgent matter I raised was postponed to tomorrow, but tomorrow never came. They even admitted that no hours were tracked on certain days while simultaneously billing me for inflated totals.This has caused me financial harm (over $55,000 already paid) and emotional distress. I never refused payment, and I have always cooperated in good faith, even advancing payments when asked. Still, CodeBright failed to meet their obligations and refused to provide the materials that rightfully belong to me.This is not just poor managementit is a pattern of dishonesty, misrepresentation, and fraudulent billing. I request that BBB investigates CodeBrights practices, that they release all deliverables (source code, documentation, and assets) as per our agreement, and that they provide restitution for the inflated and unjustified hours billed.?

CodeBright, LLC is NOT a BBB Accredited Business.

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