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Business Profile

Collections Agencies

Nationwide Credit Corporation

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past week *** has contacted me regarding debt owed by my ex wife. Ive advised *** my ex wife and I are not legally married and that I have nothing to do with her debts. Today 3/31 *** tried calling me 2 times between 9AM and 10:15AM even though Ive advised them not to call me. I am divorced because she slept with other men and left me for some no. English speaking piece of c*** She couldnt keep her commitment to me, much like her commitment to her creditors. It had taken me close to a year to heal from the emotional trauma this has caused me and each time one of her debt collectors contacts me about her those scars reopen! I end up losing wages because I just lose my will to function. Those losses add up each time they call.

    Business Response

    Date: 04/23/2025

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation.
  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has been constantly harassing me over the phone re: an outstanding balance for the **************. I have explained to these people repeatedly that this is for the vehicle that my son-in-law was driving to/from work; unfortunately the vehicle is in my name. I have asked *** SEVERAL times to send me a statement in the mail so that this can be handled appropriately. I have been asking for this information since DECEMBER 2024. They have not sent this to me but yet they continue to harass me over the phone. My patience is over now. I'm not going to pay ANYTHING over the phone without a statement/invoice, period! Therefore, if they're not going to comply and send this to me, they need to leave me alone, period!

    Business Response

    Date: 03/10/2025

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail.

    Customer Answer

    Date: 04/03/2025

    I received a response from the company that I filed a complaint against. The matter has been resolved and Im okay with the outcome. Thank you.
  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute an unjust debt notification I received from *** in December 2023 regarding unpaid EZ Pass charges. The staggering amount of $870.33 is not only shocking but also unjustifiable, given that this debt originated from what should have been a mere $50 toll.The crux of my dispute lies in the fact that, at the time the charges were incurred, I was stationed in **********, D.C., and the notification of these charges was sent to my old address in ************. My father, who lives at that address, was unable to inform me of these charges promptly. As a result, the original toll amount ballooned due to accumulating fees and penalties, which constitutes a violation of my rights as an active-duty service member on official orders. I firmly request that the total be reverted to the original amount.Since December 2023, I have been actively disputing these charges, yet I have received no communication or guidance from the collection agency. This lack of responsiveness is *************** my follow-up on November 14, 2024, the agency stated that my case remains under review, but they could not provide a timeline for its resolution. It is crucial to note that I initiated this dispute back in December 2023, as soon as I became aware of the debt.Moreover, I have faced significant obstacles in obtaining documentation that verifies the status of my dispute or affirms that I am not evading payment. The collection agency's reluctance to provide this information not only raises concerns about their methodology but also calls into question the legitimacy of their claims, especially considering the vast discrepancy between the original toll amount and the inflated accusation of $870.33.I urge you to take swift action on this matter and ensure that my dispute is addressed, as I cannot accept this egregious misrepresentation of the charges.Thank you for your attention to this serious issue.

    Business Response

    Date: 12/09/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation.
  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nationwide Credit Corporation is repeatedly calling me.Person claimed to be with "Fairfax County" implying part of the local country government.Then asked for last four number of social security, and make of model of my vehicle.I never confirmed who I was and repeatedly requested more information from ******* is illegal for a debt collection agency to impersonate government entity and not identify themselves.

    Business Response

    Date: 11/25/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail.
  • Initial Complaint

    Date:10/22/2024

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the bill, parking ticket I forgot to pay, and emailed *************** the same receipt that I uploaded to this complaint. They keep calling me telling me that I have not paid that bill. They continue to call and harass me asking for information. They try to verity my license plate and address. I no longer give out any personal information since I had an issue with a breach on my privacy a few months back. I need them to read their emails and stop calling me. If they do not stop I want to begin legal action. They have 30 days to fix this situation.

    Business Response

    Date: 11/25/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail.
  • Initial Complaint

    Date:10/06/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a bill from this company for an overdue car tax bill. After logging into the portal I paid off the amount owed on September 4th. Its been over a month now and I cant log back into the account now using the account number they gave me. It also hasnt been updated or sent to the town so it still shows that I owe the same amount even though its been paid off. Ive sent emails and received no response at all from this company I just want to know my payment went through and will be reported to the state.

    Business Response

    Date: 10/24/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. In effort to protect the consumers account information, attached documents have been mailed to the consumer directly via Certified Mail.
  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been making payments to ******'s payment collection company, ******************** (CFM) PO Box ***** Roanoke VA ***** ************, for centra encounter number **********. Check number 1793 ($25.00) was mailed on 12/9/23 and cashed on 1/2/24. check number 1803 ($25.00) was mailed on 1/6/24 and cashed on 1/24/24. only 1 of these payments has been credited to my ****** account. *** went out of business and was taken over by *** **************. They were the ones who actually cashed the checks that were made out to CFM. I had not received any kind of correspondence from ***. when I emailed Centra on January 20, 2024, they told me to contact the collection agency at ************, which I did. I was informed by the collection agency that they had received check 1793 and the account was ************************, but that they did not receive check 1803. at the time neither check was credited to my account. My account was ************************ for $25.00 payment on 1/23/24, which I assume was for check 1793 since check 1803 was cashed on 1/24/24. I have been asking for check 1803 to be applied to my account since it was cashed, I am getting nowhere with centra or NCC(CFM). it has been almost 10 months now. This is ridiculous. Please credit my payments properly. I was never notified of CFM being bought out by ***. I have been told *** took over *** in June of 2023/ I have not received any kind of notice telling me about this and was sending my payments to CFM every month up until January 2024. please apply both payments to my centra account properly, centra only shows 1 payment received on 1/23/24

    Customer Answer

    Date: 10/10/2024

    this is not a duplicate complaint. The complaint you are referencing is for ***** **** not ***** ****. This is a completely different person and account. Please process this complaint so I can hopefully get my account resolved with ***

    Business Response

    Date: 11/11/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.

    Customer Answer

    Date: 11/21/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22307336

    I am rejecting this response because: The check you cashed was for $25.00. The corrected ledger report from Centra only gave credit for $13.75(see attached). This needs to be corrected.


    Regards,

    ***** ****








    Business Response

    Date: 01/16/2025

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail.
  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS NAMED NCC , ************ HAS BEEN COLLECTING FROM ME 80 OR 50 DOLLARS EACH MONTH, WHEN I CALLED THEM I TOLD THAT I NEED REFUND MY MONEY BACK, SHE SAID IS IT UP TO $1000, I said yes so she hanged on me , I have 5 statements from them, I added the numbers and the total they collected is $*******, I called again and told the amount ,hanged on me and they won't pickup any more, I have the 5 statements, and I'm in very good standing with centra whom they collecting for ,I called centra # ************ , I pay my bills as soon as I get, ! Please make them pay me back my money $ *******, please il answer all your questions and il send you copies of statements! Please let me know, thanks so much! Also I want to add that they withdraw the money from my account without consulting with me nor my approval! I just found details about this company!Name: Nationwide Credit Corporation Address: ******************************************* Also I sent you copies of the 5 statements how they take my money without consulting with me! Thanks again!

    Business Response

    Date: 09/24/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified Mail. 
  • Initial Complaint

    Date:06/22/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2024 I received a debt collection notice for county taxes that were paid for approximately $136. I sent a dispute letter by certified mail, which was received by *** on 2/26/2024 (Tracking #**********************). *** failed to respond to my request for strict verification that the amount they claimed was actually due and owed. On June 4, 2024, I received an email from my employer stating that ************************************* had placed a lien on my wages for $138.02. I received no prior notice from the creditor, therefore, I questioned the validity. In fact, the alleged debt had already been disputed, and the *** failed to respond as required under the *****. However, when I called NCC, the actual amount owed they claimed was $137.01. I paid by credit card to stop any kind of wage garnishment sent to my employer. On June 21, I received another notice stating that I owed over $280 to **************. I sent yet another dispute/cease and desist letter, which is currently en route to *** disputing their claim. This debt collection agency has unambiguously violated my right under the ***** and knowingly sent a "wage garnishment" request to my employer, making them believe that a tax lien had been placed on my account. This was false and misleading. A lien or judgment of any kind cannot be placed on any account by a debt collection agency - especially when under false pretenses in using the creditor's letterhead. A consumer must also be notified of an INTENT to place a lien by the creditor - not a collection agency. Hence, the county never sent any notices of additional amounts due. I request a full $138.01 refund charged to my credit card on 6/4/2024 for their unjust enrichment. Further, I request the allowed $1,000 penalty for embarrassing me, misleading my employer, and attempting to collect on a debt that was disputed in February 2024 without a valid response sent as requested.

    Business Response

    Date: 07/24/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,*** has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.

    Customer Answer

    Date: 07/27/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21887440

    I am rejecting this response because: I requested strict verification and did not receive anything. Instead, the debt collector repeated what we already know in their response but once again provided no real proof that the amount they claim is still due and owing. They mislead my employer and me in the amounts due, sent a wage garnishment notice without first notifying me. While they allege a notice was sent, they provide no proof of delivery. Therefore, it cannot be reasonably assessed as to whether or not notices were actually sent. I affirm I did not receive a written response to my first and second request for validation with evidence or a statement showing what has been paid, how they calculated what they claim they owe other than what I filed in this claim. 

    Even with tax payment, the debt collector does not have the right to garnish my wages, especially without prior written notices. In addition, the second notice shows amounts over three years old. My taxes payment records show these have been paid. It is not my responsibility to prove validation. It is the debt collectors responsibility to provide strict evidence that what they claim is still owed. A mere copy of a statement or letter with amounts claimed is not sufficient as strict evidence. 

    I am disputing this claim as allowed under the ****** Further harassment from this debt collector may allow a formal legal complaint against them in my favor. 

    To the debt collector: please conduct yourselves according to the laws surrounding debt collection practices. 

    Regards,

    ******* *****








  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a letter(6/3/24) months later after unenrolling from ****** & ********(01/2024) about a debt owed to them. There were no attempts to contact me from the school nor this company about this debt. I do not have a contract with this company nor did they provide any proof of debt with the school. This is a violation of the **** and this item cannot be reported to my credit report if they can't be verified.

    Business Response

    Date: 07/08/2024

    Nationwide Credit Corporation (NCC) has thoroughly investigated this matter and taken the consumer's complaint very seriously. Based on the results of its investigation,NCC has determined that it has provided the consumer with the appropriate information to resolve this matter. Please review the attached letter for further explanation. Due to the nature of the documents obtained to verify the debt,they are not attached but have been mailed to the consumer directly via Certified mail.

    Business Response

    Date: 07/24/2024

    Attached is the response letter uploaded and mailed with supporting documents via certified mail on July 8, 2024. 

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