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Business Profile

Bakery

Landmark Bakery & Cafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    ***********************

    Business Response

    Date: 07/20/2023

    Good morning,

    Our bakery has a policy that we do not offer refunds or exchanges once the customer has left the store with the cake. I have attached an image of the big sign displayed that says this. The customer left the store for at least an hour. When he returned, he informed the cashier that he picked the wrong flavor and wanted to exchange it. But as per our policy, we do not exchange once you've left the store with the product.

    We do not offer exchanges or refunds after the customer leaves the bakery with the cake because we cannot sell it to another customer for health and safety reasons and it would need to be thrown away.

    Even if we did offer an exchange in this case, we would not take this customer's cake back because the cake was not returned in its original condition. As you can see in the picture that the customer themselves submitted to the BBB, the seal on the box was broken, the box was opened, and the cake is missing the strawberry and chocolate on top. I have also attached a picture of what the cake is supposed to look like so you can see the difference.

Landmark Bakery & Cafe is NOT a BBB Accredited Business.

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