Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid, won and purchased an Apple Watch from Rasmus. Due to personal reasons, I was unable to pick up the watch during the window Rasmus provided for pickup, as my car was not operating. I reached out to Rasmus customer service and they mentioned that theyll add a note to my purchase for late pickup. When I reached out again, they said the watch cannot be picked up and I will not be refunded the $184. I would like to be refunded the amount of the watch.

  Business Response

  Date: 05/14/2025

  Ms. ********** messaged our office on November 8, 2024 asking for her purchase to be cancelled.  She stated she could not pick up her item due to personal reasons.  A Rasmus representative responded that we cannot cancel purchases for this reason, per our terms and conditions.  The representative suggested she have another carrier pick up the item on her behalf.  On November 20th, she reached out stating that she was now able to pick up her item.  However, our removal dates and times are firm, and too much time had passed since the removal date.  Unfortunately, a refund is not provided in this case.  Further, Rasmus does not have any record of telling Ms. ********** that she would be allowed to pick up her item at a later date.

  Customer Answer

  Date: 05/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23293497
  
  I am rejecting this response because:
  

  While I understand your stated policies, I am requesting a refund due to the lack of flexibility and customer support throughout this process. I reached out promptly on November 8th to explain that I could not retrieve the item due to personal circumstances and asked for the purchase to be canceled. I was not offered any realistic alternative, nor was I clearly informed that failure to pick up the item within the narrow time frame would result in a total forfeiture.
  Additionally, I followed up on November 20th once I was again able to retrieve the item. It is disappointing that no accommodation or further assistance was provided, especially considering I had made efforts to communicate and resolve the matter. I respectfully disagree that the handling of this situation reflects good faith customer service, and I request a refund for the item that I never received.
  Please advise on the next steps to process this request.
  
  Regards,
  
  **** **********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a number of items from Rasmus. Rasmus did poor to no inspection on items. One item was a rain barrel. You can see light when shone with a flashlight through seams. It leaked and would not hold water. Rasmus failed to inspect it and their seller knowingly sold junk. I am considering starting a class action suite against Rasmus. When I messaged them they were slow in responding. They responded today, last time at 2 PM. They told me the window to return is this afternoon. Being I am not a local resident and roughly 2 hour drive, I am stuck without options. If I drove to return it my refund will cover my fuel to get there and back. If I keep it, I am still out. Deceit, deception, and lies should nit be how Rasmus and their retailers use to sell trash as if it is still usable.

  Business Response

  Date: 05/14/2025

  Mr. ****** participated in one of our retail return auctions.  We have communications throughout the auction process that remind buyers to check their items onsite before leaving, due to the nature of these assets.  If something is wrong with an item, we happily refund it if it falls under the proper parameters.  If a buyer chooses not to inspect the item before leaving the auction pick-up, we offer a return date in which the buyer may bring the item back to its original location for a full refund.  In this instance, Mr. ****** did not want to return the item due to the distance from his location to the seller's location.  If the item is not returned, we are not able to issue a refund.

  Customer Answer

  Date: 05/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23226572
  
  I am rejecting this response because:

   

  I have correspindance on mg phone via text message that will consider my distance from the pick up site and will reach out to seller to see what other options we have. 

   

  Further, the day i picked this up it was severely overcast. I did not have tools with me and nothing where i could visibly see the damage. However once i got home, with a flashlight, it was very evident. Water tested as well and water flowed out quickly. 

   

  Seller never inspected this item. Quite clear. 

  They responded back to me on the Saturday when they wanted my return. They responded about 1-2 PM when I have a 3-5 hour drive to get to the auction pick up site, time depending on traffic. 

  Had they inspected the merchandise they were selling, and had their seller inspected the merchandise, I would not be in this predicament. I want a full refund, and do not want to spend $100 in fuel to come to them for an $80 refund. If they want to cover my fuel on top of the return then we can schedule a time to return it. 

  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/20/2025

  "I understand how inconvenient that could be, ******. We'll certainly take your travel distance into consideration when resolving this issue. We'll be in touch via email soon. Thanks for your understanding!"

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was written in a way that you were to believe that you were going to be getting 8 items when bidding on it and then they say 1 after you bid .

  Business Response

  Date: 03/28/2025

  Hello!  Unfortunately, we are unable to respond to this complaint, as we have no record of ******* ***** in our system as a customer of ours.  ************ could provide us with the actual buyer's name, we will be able to respond accordingly.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2025, I won auction lot number 84, a drone, for $425 plus buyer's fees totaling $531.59. My card was charged on February 26.I scheduled a pickup time of 12:30 February 28. I was notified at 12:08 by text, that the seller didn't have my item, presumably because he didn't like the hammer price. I had already driven 1.5 hours one way to pick up the item when I was told that they didn't have my item. I took off work to pick up the ******* is now March 3, and I still haven't gotten a refund.I want to be immediately refunded my money, in addition to $100 gas/toll/travel for the wasted trip.

  Business Response

  Date: 03/17/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by this situation.

  This auction was a client-managed event, meaning the seller was responsible for cataloging and providing the items for pickup. Unfortunately, in this case, the seller failed to make the item available as expected. We are not certain if the item was duplicated or mistakenly listed, as it was never in our possession. However, we completely understand how disruptive and disappointing this experience was for you.

  Regarding your refund, there was an unexpected delay in our system that resulted in refunds being processed later than usual. We sincerely regret this and can confirm that your refund is being handled. Additionally, we are happy to provide compensation for the wasted time in the amount you suggested.

  Again, we truly apologize for the experience and appreciate your patience. Please let us know how youd like to proceed, and we will do our best to assist you.

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please credit my card with $100.
  
  Regards,
  
  **** ******
  
  

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/02/2025, I purchased a carpet through Rasmus online auction. The rug appeared vibrant and in excellent condition in the photos on the listing. However, upon picking up the item and unrolling it at home, I immediately noticed that the colors differed significantly from those shown in the pictures. The carpet appeared faded and much less bright than advertised. Furthermore, the quality of the rug was far below what I had expected from the photos.I understand that Rasmus policy allows for the inspection of the item during pickup, but the pickup location was not suitable for a proper inspection. Unfolding the carpet on the street was not feasible, so I opted to bring it home for a closer look. I was aware of Rasmus policy that allows for inspection on a specific day. Still, due to my circumstances, I was unable to meet their limited timeline to check the item before purchasing.After discovering the issues with the carpet, I immediately contacted Rasmus customer service within the first 48 hours of receipt, as required by their terms. I requested a return and refund, explaining that the item did not match the listing and was of subpar quality. However, my request was denied. The only response I received was that the pictures accurately represented the item and that I had the opportunity to inspect it during pickup. Rasmus has refused to offer any resolution, even though the product I received was not as advertised.I believe I am entitled to a full refund based on the misleading description of the product and the poor condition of the carpet. I am seeking your assistance in resolving this matter and obtaining a refund from Rasmus.Thank you for your attention to this complaint. I look forward to your prompt assistance in helping me address this issue

  Business Response

  Date: 01/14/2025

  Thank you for reaching out and sharing your concerns regarding the carpet purchased through our online auction on 01/02/2025. We value all customer feedback and strive to address issues promptly and thoroughly.

  
  After receiving communication, including the photographs provided by Mr. *** ********, our team conducted a thorough review of the images alongside the original auction listing. Based on our assessment, the listing accurately represented the carpet, including its condition and appearance. We understand that lighting and photography may sometimes influence how colors appear online; however, the photos were intended to depict the item as closely as possible.

  
  We encourage all buyers to inspect their items at the time of pickup to ensure satisfaction before leaving the pickup location. While we understand the challenges of inspecting certain items on-site, our policy emphasizes this step to avoid discrepancies post-purchase.

  
  We sincerely apologize for any inconvenience this situation has caused and appreciate your understanding of the importance of adhering to the outlined inspection process. While we are unable to offer a refund in this case, we hope this explanation clarifies our position and policies.

  
  Thank you for your time and for bringing this to our attention. 

  Customer Answer

  Date: 01/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22796924
  
  I am rejecting this response because:
  

  Thank you for your prompt response to my complaint regarding the rug I purchased through your online auction. I appreciate your acknowledgment of my concerns and your commitment to customer feedback.
  
  However, I would like to reiterate the points I made in my initial complaint. While I understand that lighting and photography can affect how colors appear online, the images on your website did not accurately represent the actual colors of the rug I received. This discrepancy is significant because it directly impacts my satisfaction with the purchase.
  
  Additionally, I acknowledge your policy regarding inspecting items at the time of pickup. However, the pickup location was not conducive to a thorough inspection. It was challenging to assess the rug's colors and condition in that environment, which ultimately led to my dissatisfaction upon bringing the rug home.
  
  I believe that as a customer, I have the right to expect that the item I purchase, especially from an auction house, will closely match its online representation. The issues I encountered are not merely about preference; they are about receiving a product that aligns with the expectations set by your auction listing.
  
  Given these circumstances, I respectfully maintain my request for a refund for this purchase. I believe it is reasonable to seek a resolution that reflects the discrepancies between the item as advertised and what was delivered.
  
  Thank you for your attention to this matter. I look forward to your response.
  
  Sincerely,  
  *** Stolpner   
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought A car from Rasmus auction last few months and the third party seller mentioned the car is running, and when i pick up the car i found that it have big issue in the hybrid system.- normally rasmus auction person he handle the car to me but in this auction no one show up in the location and i found that the car still with the owner after i won it - i called the customer service many time and no one help - i try to get my money back from the bank dispute but they mentioned that i sign the paper already - note i sign in the third party phone - my question how rasmus keep my car with the previous owner after they sell it to me - i got message from the owner that he change some thing in the car to make it run (i think the battery) -Note i bought the car on Aug ****** and he changed the battery on Aug,9,2024 (pictures attached)- how the previous owner can make any change in the car after rasmus sell it to me - at last Rasmus Block me from texting or calling and freeze my account with them - i tried to call them from my phone number and i get reply that this call not allowed and when i try to call them from another phone i found its working and they blocked me

  Business Response

  Date: 11/26/2024

  Mr *** bought this car from a client-managed auction on the Rasmus platform. We received notice from Mr. *** that he had an issue after he drove the car away from the auction pick-up location. Unfortunately, once this happens, the buyer assumes all risk. Our terms and conditions for this sale state the following:
  
  "(a) Bidders Duty to Remove Items Safely: Again, you are solely responsible for the safe pick-up, removal, and transportation of your items. Should you place a winning bid for a vehicle, it is the Auctioneers expectation that you will cause such vehicle to be towed from the removal site. SHOULD YOU CHOOSE TO DRIVE ANY VEHICLE FROM A REMOVAL SITE UNDER ITS OWN POWER, YOU ASSUME ALL RISKS OF DOING SO, AND THE AUCTIONEER WILL NOT BE RESPONSIBLE FOR ANY LOSS ARISING OUT OF OR RELATING TO YOUR DECISION TO DO SO. You agree that the pick-up, removal, and transportation of your items will be solely at your expense and at your risk. You further agree that you will be responsible for any damage that you or any of your agents cause during any preview or removal period, and also agree that the credit card associated with your online account may be charged for any expenses incurred and/or repairs necessary as a result of any damage that you cause."

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After winning a bid on a chaise lounge, we brought it home and there was a sticker literally melted into the fabric. The seller had disclosed the stains and I accepted that and knew I would be cleaning those out. After not being able to remove this sticker goo I contacted Rasmus auctions and they responded with the sellers offer of 10% off or return it the next day (in the hours of working hour by the way) or nothing could be done. So I have to be inconvenienced to drive all the way back to the church (which I have issue with business being done in a church anyways) or live with this useless chaise that I paid 200 for.

  Business Response

  Date: 10/23/2024

  We have communications that remind buyers to check their items onsite before leaving.  If something is wrong with an item. we happily issue a refund.  If the buyer chooses not to check their items onsite, we offer a return date.  We offered ****** Pass the opportunity to return the item for a refund, which she was not willing to do.  We also offered her a 10% discount on top, which was also refused. 

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/2024, I purchased four glass whiteboards via Rasmus' online auction web site. Each was advertised with a photograph and short description. On 7/11/2024, I notified Rasmus via email that I would send an agent to pick up the items at the agreed time, and Rasmus accepted this arrangement. When the items were delivered to me later that same day, I discovered that one of the items was not as described in Rasmus' published information. I immediately notified the Rasmus contact I had previously emailed regarding the pickup, but received no response. The following day, I texted Rasmus, as directed on their web site. I was asked to provide details and a photograph of the incorrect item. I complied and was advised Rasmus would "reach out to the seller." One week later, on 7/19/2024, after receiving no response, I again texted and was told that Rasmus refused to rectify the situation. I requested to be contacted by Rasmus management by COB, or I would submit a chargeback request with the credit card company. I received no response.

  Business Response

  Date: 07/29/2024

  ******************** sent us a message through our web chat on July 12th, to which we responded the same day.  We notified ******************** that we would be reaching out to the seller to find out what was going on.  After our team adjudicated the issue, we found that the auction ******************** participated in did not allow refunds or returns once an item had left the location.  This information is located on his invoice.  In addition, we have signs supporting this information at the auction pick up.  Unfortunately this issue was not presented to us until ********************* received his items, from what we are assuming, was a third-party shipper.  We are not able to provide a refund.  Our team relayed this message to ******************** via web chat. 

  Customer Answer

  Date: 07/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22015899
  
  I am rejecting this response because:

  Regardless of Rasmus' stated policy, they posted inaccurate information on their website regarding the item which was furnished pursuant to the sale.  This inaccuracy may have been an intentional attempt to defraud the customer, or it may have been a simple mistake due to lax quality control - either during the online auction preparation, or during the pickup process.  Regardless of the underlying reason, the item which was delivered is not the item which was advertised for sale.  This is clearly not an acceptable business practice, nor is permitted pursuant to ******** state law.  See Code of ******** ********. Untrue, deceptive or misleading advertising, inducements, writings or documents.  If the business does not intend to honor their commitment to furnish the purchased item, we will need to pursue a refund via credit card chargeback.
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/16/2024

  It appears that ******************** has already charged back his item.  We have deemed this issue closed. 

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outdoor umbrella on June 28th for the total price of approximately $72. Immediately upon winning the bid I went to check my schedule and found out I was obligated elsewhere. I message them right away - even before the auction was over. I could pick it up that day I just needed a little wiggle room on one end or the other.They wouldn't hear of it. Just because it states in there rules that you must be available blah blah blah, rather than treat me like a human who made a small mistake, it was "too bad, so sad" and they told me I would just have to forfeit the umbrella and my money. They offered to do absolutely nothing. All I need was 30 minutes on one end or the other, we didn't even get far enough for me to explain that. They WERE. NOT. BUDGING. They could have offered to leave it outside the building - that would have been acceptable to me.They kept telling me to send someone else. I have no one else. First of all, I live ***************************************************************************** this part of the country.I messaged both their CEO and their COO. I've waited a week and neither have had the spine to answer me.We all know they're just going to resell the umbrella at their next auction. Putting money over people is never ideal.I want my money back.

  Business Response

  Date: 07/12/2024

  We have reviewed ******************' inquiry to our web chat that came in on Friday June 28th.  Our response was accurate in the sense that we, unfortunately, are not able to make special arrangements for pick up.  The assets do not belong to us, nor do we take possession.  The dates and times listed on the auction page are strict with no exceptions; this language is stated next to the auction dates.  We apologize that we were not able to assist further.  In regards to the mention of a message sent directly to the *** and/or CEO, we have not seen any such correspondence.  

  Customer Answer

  Date: 07/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21956408
  
  I am rejecting this response because: They didn't address the fact we are humans and they could have offered ANYTHING! They just kept telling me no.  Like I said, they could have left it outside their door and let me pick it up a few minutes - A FEW MINUTES - early or late. Not once did they ask me how early or late would I be.
  
  Earlier, I bought something else and was running late - got there after the pickup officially closed, but guess what? They called me to ask if I was coming. So that precedent was set. THAT is the way to treat fellow humans.
  
  Tell the *** and COO to check their Linkedin messages.
  
  I will accept nothing short of a refund.
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auction ID: ******* Invoice #HVAT Lot 450 I purchased an item at an auction and it was described as polyurethane crown moulding. It ended up being styrofoam. I put a request in for a refund and they wouldn't let me return it on the second pickup date. Only on a specific day they chose that happened to be Friday afternoon when everyone is at work. I couldn't return it on that day within the 3 hour return window they allotted so now im stuck with a very large box of styrofoam. I read in a previous BBB response that items could be returned on the pickup dates but now I guess they have changed the rules. The inconsistencies in this are upsetting and the ability for the auctions being held on this site to scam the customers is too high. All I want is a refund of that single item that was incorrectly labeled. The item is entirely not what they said it was. The material is completely different which makes it an entirely different item. I have attached screenshots of the auction and the item in question.

  Business Response

  Date: 07/02/2024

  ****** wrote into our customer support chat with this issue stating that the item was not correct. The return date, should the buyer not check their merchandise before leaving, is stated on the buyers invoice. This invoice is sent to the buyer after the close of the auction. In this event, the return date was Friday, June 28th, 2024, 1pm-4pm, no exceptions. We relayed this information again to ******, who stated that he was not able to make this date. Unfortunately, per our policy, we are not able to offer additional days for return.

  Customer Answer

  Date: 07/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21904895
  
  I am rejecting this response because:
  

  In a previous complaint by another user it was stated by ********************** that the item could be returned on a pickup date. This was no longer the case for this auction which doesn't make sense, because the same people are there on the pickup date. In all previous auctions items could be returned on the pickup dates but for some reason this one seems to be the exception. And this is for an item that was completely and entirely mislabeled to the point where it simply was not the item that was advertised.
  
  Regards,
  
  ******