Complaints

This profile includes complaints for AutoSavvy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoSavvy

  2023 S 625 W Woods Cross, UT 84087-1781

  
• 

  AutoSavvy of Post Falls LLC

  1349 N Beck Rd Post Falls, ID 83854-4564

  
• 

  AutoSavvy of Duncanville

  611 E Interstate 20 Duncanville, TX 75116-2847

  
• 

  Auto Savvy

  7620 Bellaire Blvd Houston, TX 77036-5806

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  AutoSavvy

  13525 US Highway 19 N Clearwater, FL 33764-7229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from them as is but they told us it went through their 151 point inspection. They did repairs prior to us getting the car. After having the car for a week we had to add 7 quarts of oil. We contacted auto savvy and they opened a claim for the car to be looked at. After another inspection now the car cost more to repair then what we paid.

  Business Response

  Date: 11/15/2022

  Hello Mr. ******,

  I'm sorry to hear of this experience. We'll do what we can to help improve things for you. Can you please provide me some information on the vehicle you purchased, when you purchased it, and from which location you completed the purchase at? The name and contact information you have provided in this complaint is not pulling up any vehicle record in our system. Once we have your record pulled, we can have our team reach out to you for the next steps. 

  Additionally, have you been in contact with our customer service team? They can be reached by calling ###-###-####.

  Customer Answer

  Date: 11/17/2022

  
  
  Complaint: ********

  I'm replying to their message and We purchased it from Sally in Post falls, ID ***** we purchased it oct 11st. We have called several times and was ignored for a week. My husband got ahold of Spencer and He said he was going to help resolve this. We are suppose to pick a new/ similar car. But My husband still does not have a car and it has not been resolved and is waiting for Conner to call to back.
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 11/18/2022

  Thank you for providing that information. I've found your record, and customer service claim. It appears that we have denied coverage for this issue since the vehicle was sold with a clean title without any extended service contract, and sold as-is. Unfortunately, that is probably not the resolution that you were hoping for. Spencer, our regional director has been in contact with you regarding the possibility of trading the Subaru in and working some sort of deal on a different vehicle. He said that you were taking some time to think on this. Please reach out to him or our team to discuss the next steps. 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2020 ****** Murano on 08/25/22. The title that was sent was not signed; therefore, we are unable to register the vehicle. The bill of sale was a copy and the ****** department of motor vehicles need an original.Had to purchase a temporary tag from ****** department of motor vehicles, called AutoSavvy a couple of times last week (09/27/22 and 09/28/22), today (10/04/22) called several times and left several messages to customer service, called the title clerk and the voice mail box is full, can't leave a message. Not sure what else to do...11/14/2022...update good news is we got a response back from the negative review, bad news is the person that corresponded with us left AutoSavvy and it all went down the drain after we mailed the unsigned title they sent us.Shocked and until now we still did not get our signed title for a vehicle we paid for in FULL, no loan, no nothing... I will be reporting this to the Better Business Bureau and I believe perhaps I'll also submit a complaint on ********** Office of the Attorney General's Electronic Complaint Submission (ECS), I will continue my research to report this to some federal entity as well.

  Business Response

  Date: 11/17/2022

  Hello,

  Our team has stated that you have confirmed delivery of your title as of 11/14/2022. We apologize for any delay in getting this taken care of.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our car in June and it is now October and we do not have permanent license plates. I had to call multiple times in July to tell them our original temp tag was expired, they kept promising to ship out a new temp tag and yet nothing happened. I had to call the general manager to get a response. We finally received our next temp tag 5 days later. Fast forward to a month later our second temp tag is now expired, I have called, left voicemails and have emailed prior to the tag expiring and nothing back. I still have not received an email of the 2nd replacement Tag and the 2nd replacement tag was not mailed to our address . I have called and left messages for the ** and the ***************** The ** is out today. I spoke to the ***** **************** and they informed me that they do not have anyone in the **************** in ********* anymore. They said they would pass along my message. We would really like our license plates or even a status on where they are. This is something we payed taxes on and we would like to be able to drive legally.

  Business Response

  Date: 10/14/2022

  The title to your vehicle is pending print with the **************. Unfortunately, we do not have any control of this point of the process, and have to wait for the state to send us the printed version. As soon as our team receives the title, ********** to the ** DOL. We apologize for the delay, but will move as quickly as possible once we have the ** title.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my warranty for my 2016 **** Focus on August 5th, 2022 from Veritas Global Protection. I sold the vehicle and no longer needed the warranty. ******* released the funds and mailed the check on August 23rd, 2022 to AutoSource (now called Autosavvy). This is the policy of Veritas (mailing check to dealership or lienholder). Since the car was paid off, there was no lien on it and the check was mailed to AutoSource. I have called AutoSource numerous times since the check was sent to them to let them know what was happening. This way the check could be released to me ASAP. At the start, I had to call them over 10 times to get ahold of an individual. Then once I got ahold of the manager, I wanted them to take down my new address and make sure they knew where to send it. They state that they have contacted ***** (she is over the accounting part of the business) and she has my updated address and knows where to send it. It has been over a month and no one knows where this check is.

  Business Response

  Date: 10/04/2022

  This check has been mailed, and should arrive within the next **** business days. We apologize for any delay.

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has been trying to resolve this continuous issue but nothing is happening. Its now the end of September and we still have no car. It is not fixed or even being fixed yet. We were left hanging. We do not want to trade in the car. We simply do not want it and want our money back. We paid full price for a car that is nowhere near new. It has a rebuilt title which we werent really told about. They stated to be exact that it was in a little accident. It was totaled. We literally drove it for a month and it broke down and needed a new transmission on July 10th. Long story short, it took forever and we wasted a lot of money but we got it fixed and literally not even a week later it broke down again for the same problem. So it needs another transmission. Yall sold us a piece of garbage. Yall have put my family in danger twice now. We have two babies, yall are dangerous and careless. We do not trust the car or yall services. Hence, why we do not want to trade in just to be put in this situation again. It is not Sept 23rd and we still dont have the car fixed. This is ridiculous. Yall do not care about our situation and nobody is helping us. We do not want any car from you guys. Weve been paying a car note and insurance for a car we arent driving. We have never had any car problems and could have easily bought a new car. Yall are charging new car prices for a piece of junk. I want yall to pay off the car and pay us back the difference from our deposit we put down and what we have been paying. Since yall are taking yall sweet time with our lives. Yes we have a loaner from yall and I can send pictures of this piece of c*** thats falling apart just sitting in the driveway. It makes no sense. Its crazy that yall are doing this to people. Its been nothing but problems since we got the car. We need a real resolution instead of giving us the run around. We have a solid case.

  Business Response

  Date: 09/27/2022

  This is a duplicate complaint submitted under a different name. The vehicle is currently at *** having the transmission replaced for the second time. AutoSavvy is working with *** directly to have these repairs completed. Our team has provided a loaner vehicle while the *** is having repair work finished. There is nothing more that we can do until the repairs are completed.

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from them May, It is now September and after several calls they just keep giving me the run around and will not send my paper work in to receive my registration. This is 4 months of no registration which I believe the law states since it’s out of state they have 30 days to send me registration paperwork. I am over the 120 mark with nothing. My licensing office has even reached out with no answer.

  Business Response

  Date: 09/21/2022

  Our title team contacted the state of Idaho, the state notified them that there was an additional form they needed to release and print the title. 
  
  
  We have submitted the form VIA email to Idaho. The state should review the form within the next couple of days and our team should be able to have your Idaho title within the next 10 days. Once our team receives the Idaho title, our team can submit your title to our WA agency to process your title the same day, then you will be able to obtain your plates. 
  
  
  Our team estimates a completion of this within the next 3 weeks.

  Customer Answer

  Date: 10/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 21 days with no update still. i will be hitting my 5 months without registration and my 4th temp tag is about to expire once again.
  
  
  
  Sincerely,
  
  ***** *********
  

  Business Response

  Date: 10/11/2022

  We provided this update in our last response. 'The current delay is being caused by the state of Idaho. Our team is waiting for the title to be printed and sent to us.' We do not have control on how quickly the title gets printed and sent. Our team will send the title to WA as soon as we receive it. 

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Auto Savvy in 9-18-21. It came with a 3 month, 3000 mile warranty. I spoke with Liz with Auto Savvy about several issues including the paint on the bumper chipping. She said that she was working with Jaqueline to get it fixed. After that, she ignored me. This was December 10th that I spoke with her initially. I spoke with Jaqueline finally in May 2022. She asked me to get an estimate. The body shop from which I got the estimate said the bumper was painted improperly causing the paint to chip. I sent the estimate to Jaqueline on August 5th. She let me know on August 17th that my claim was denied because I had owned the car for almost a year. I advised of the contact with Liz in December who had spoken with her as well. She said she would escalate the issue. That was on August 24th. I have tried contacting her via email since then but have been unable to get a response. I would like Auto Savvy to cover the cost of repairing and repainting my bumper.

  Business Response

  Date: 09/21/2022

  Our customer service notes show that the customer service manager called on 9/20, and left a message for you to return.

  Customer Answer

  Date: 09/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I did not receive a phone call today to my knowledge.  I do not have a message from any Auto Savvy representative either. 
  
  
  Sincerely,
  
  ***** ********
  

  Business Response

  Date: 09/23/2022

  Our management team has reviewed this claim again since this complaint was opened, and has decided that we will not be providing coverage for this. We understand this is not the outcome that you were hoping for. We apologize for any frustration this may cause.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 Lexus RX 350 08/15/2022 everything appeared to be working good mechanically. When the vehicle eventually ran low on gas i attempted fueling vehicle. Vehicle wouldn't take gas would bubble out of tank. Returned to Auto Savvy 8/30/2022 made them aware of issue. Said car should be ready within a week. Today is 2 weeks and car is still not ready. Was never offered a rental car or any compensation. Attempted contacting *************** but apparently his time is more valuable then a customer who paid them $27,000 all cash. I would like either refund or exchange the vehicle.

  Business Response

  Date: 09/15/2022

  Our customer service team reports that your vehicle repairs were finished yesterday, and that you have been in to pick up the vehicle already.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife came to Autosavvy looking for a Charger. We found one we liked but we had a 2021 Mirage but they wanted to offer way less for a trade and was not worth it. So, we proceeded to buy the 2019 Charger without the trade and we found a bank to fund it and bought the car. However, since this place sells nothing but Salvaged title cars it was not mentioned that it would be hard to find insurance that would except it or one that wouldn't cost over $450 a month and that's with a 2k plus deductible but the bank requires a $500 one and that would cost even more a month and has now become a bad investment. We tried to reach out to the bank and dealer to try and return the car can cancel the contract due to the fact that owning this car would now cost at least $1k to own and not worth it. However, both want to point fingers and say we have to talk to the other and it's up to them. The bank is fine with it and said that all the dealer needs to do is return the funds once we return the car and they can close it and cancel the contract, but the dealer says now that it's funded it's no longer their car and don't want to do that. This car puts us way out of budget to own now and can't afford it so we want to return it and be done with this place.

  Business Response

  Date: 08/15/2022

  ********,
  
  Our sales manager, ******, has provided some information on this complaint and situation. It appears that during the time that you were setting up your financing there was some concern on the insurance similar to what you mention in your complaint. You had reached out to our team about this, and asked to have the deal sent back to the bank. Our team asked you to return the vehicle since we had other interested customers who were ready to purchase, however, you decided that you would obtain the insurance and move forward with the deal. 

  It was your decision to keep the vehicle, and move forward with the deal. It is not the responsibility of AutoSavvy to take back the vehicle, we gave you the opportunity before the deal was fully funded, and you decided to move forward with the deal, and that is the decision that we will keep.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17708247
  
  I am rejecting this response because: Yes, they did offer to take it back and we were but at that time we had found an insurance that was for $206 for a $2500 deductible. However, we were not aware at that time when we had them send it back that it would require by law a $500 deductible which would end up cost at least $450 a month which would not be within reason and would have just return it at that point. Update the dealer already contacted us and we have brought the car back and will be waiting for a call from their corporate.   
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/16/2022

  Our team will be in contact with you regarding the unwind process, and the applicable fees that will go along with the restocking of the vehicle.