ComplaintsforSportsman's Warehouse, Inc.
Retail Sportswear
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have overcharged my credit card for the 3 items that they have already shipped. They did not charge me what the total amount is in the receipt but they did 3 separate transactions without to apply the promotional discount (10% off). They calculated the sales tax on the original price without to deduct the 10% off (promotional coupon). Also they never shipped the handgun, that I ordered on Dec 14th, to my FFL and they refused to cancel and the order and make a full refund.Initial Complaint
12/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a Walther PDP in OD Green with the Ameriglo Haven for $653.99 on December 22nd. Sportsman’s warehouse took the money from my bank account and refused to answer the phone after I received and email saying they automatically CANCELLED my order the next day without informing prior to remedy the issue. I’ve contacted them 3 times. They refused every single time to give me the information to their “verification team”. I gave them a written notification as well, I am not able to purchase this item still and need a response immediately. This is the most unprofessional company and shadiest one I’ve ever dealt with. I need contact from their Verification team or above only.Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchase a rifle online for a Christmas present. It said it would be here on the 21st at our chosen store. When we called to see if it was in on the 21st (figured it could be delayed with the holidays) they couldn’t find the order at all. Someone was supposed to get back to us but never did. We had no gun and pending purchase on our cc. We called today and the First Lady was rude, said it was cancelled and that eventually our money would be back off pending. When I tried to say anything she interrupted me and then said well I have other people to deal with and hung up (after waiting an hour to talk to them). I talked to another gentleman to express my concerns about the lack of communication and how we were treated I was met with I’m very sorry and nothing they could do. I tried to explain that I felt that how we were treated was wrong and the customer service was bad when he hung up on me.Initial Complaint
12/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order with them for a product that was listed as in stock at store available for pickup. Went the next day to pick up and they said it was coming in from a different store. 2 days later and it’s still not there and the tracking information says not available. Do not do business with this store they are the worst company I have ever dealt with and they lie to get you in the store. I would never buy anything from this company again. All the complaints are similar to mine check for yourselfInitial Complaint
12/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I received an ad for Sportsman Warehouse showing boxes of 410 shotgun shells 3 inch, 7.5 shot size and this was on 12/19/2023. On 12/20/2023 we went to Sportsman Warehouse to buy some. We got there and looked and looked for them with no luck. Asked an employee where they were. He found 1 box but they were the wrong size. I asked to see the store manager and he looked on a chart and said they would have a shipment this Thursday at 8:00 AM. I asked if they would hold some for me as I had to drive 25 miles to get there. He told me they couldn't do that. At this time the manager arrived and I explained the problem to him. First he said we don't have a truck coming in on Thursday. I took him down to the guy that told me that they would get some in Thursday. This guy then said he was talking about the manager. Why would he say that now as the manager was there ? The manager said he saw 5 boxes of shells on the shelf yesterday morning. I don't believe he would take inventory of 5 boxes of shells and remember it. I told him I received the ad on a site that has many ads from the stores in this area called flipp and that I received an ad from Sportsman Warehouse when one subscribes for sales and specials. Manager says he didn't know about any fliers or sales they were running. All I was told there were lies. Why would they put an item on sale when they only had 5 boxes of 410 shells in the store which I don't think they had to start with. They put this item on sale that they didn't have to sell in the first place. Not the manager but the employee thought this was funny as he was laughing. I asked the employ if he thought it was funny. The manager told me not to yell at the employee but said nothing to the employee who was escalating the problem. To advertise a product that one don't have just to draw people in the store is false advertising and is not right and illegal.Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Black Friday, November 24, I purchased a firearm. While checking out I applied for the store credit card and proceeded to check out with new credit card. Employee and I tried paying with new credit card several times but kept getting a declined. After a couple times of declined with new store credit card the employee told me to use debit card and as soon new credit card comes in mail I can come into store and refund the amount on debit and charge it to credit card to earn the points. Well when the new credit card came in I went online to activate it and already had an amount on it. One of the “declined” transactions went through and charged credit card. Not only that but the debit card charge had already posted as well. So I got double charged for a firearm where the serial number is on both transactions. I contacted sportsman’s warehouse customer service over a week ago and have heard nothing back from them. They are dragging their feet on trying to right their wrong. It should be very simple considering they can see both transactions connected to my email but don’t seem interested in getting me my money back in a timely manner around the holidays.Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased Bushmell binoculars online from this company for a Christmas gift. I received the binoculars with janky tape, 2 return stickers (one sticker scratched off), all accessories and no binoculars. The company is not resolving my issue except to “investigate” the issue.Initial Complaint
12/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Company promised a $50 coupon when placing an order of $200. I placed an order for $426, and not coupon. I ask for a refund of $50 from the order.Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a rifle from Sportsman Warehouse (subsidiary of GreatOutdoorsports- bass pro, cabelas, etc) on Oct 6th, 2023. Opened rifle package on 11/14/2023 and noticed rifle was not in factory plastic wrap, information packet was pre-opened and painters tape was on box. Started to clean rifle and noticed it was dirty from “use” black carbon build up on during pin. Cleaned rifle and took to range. Rifle MDT Axis II misfired 3/9 times. They sold me an obvious “customer return” rifle and advised that I must pay for it to be examined with the MFG. they charged my full price for a returned used rifle and refused to replace it.Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was trying to place an order & couldn't get their fraud system to accept my card, so I deleted the order without submitting it, but their system charged me $83.05 anyway. I spoke with a CSR 15 minutes after I discovered it charged my card to ask her to return it & she said she couldn't & it would fall off within 3-5 days. Its been 10 days & charge is still there, stealing my money. If you call to talk to someone they leave you one hold for hours & say they don't see an order!! If you email them, they say they'll respond within 3-5 days! They are really gouging customers!! Please help!!
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Customer Complaints Summary
133 total complaints in the last 3 years.
67 complaints closed in the last 12 months.