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Business Profile

Call Center

Complete Recovery, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 124 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother, ***** ******, has been contacted by them multiple times via email to return equipment for a "closed" Xfinity account. The account is not closed, and when calling Xfinity they have no record of any need for her to return equipment. I have noted several claims of the same issue online where they ask people to return equipment on behalf of Xfinity - all customers that claim they have active service in place. My mother is over 70 and retired and not technologically savvy and it is extremely stressful to get harrassing emails saying she has to return equipment for inactive service that she's currently paying for and to have the people at Xfinity say they have no idea why she's getting these emails.

    Business Response

    Date: 03/29/2023

    Hello,  Thank you for the feedback.  The effort at Complete Recovery is too simply offer assistance in resolving any account issues. We did reach out by phone but have not been able to connect with you. We will gladly update the account if you could be please send us the account information or call to provide that information. We have many customer's across the country with name you did provide and we want to ensure we are updating the proper account.  Please let us know so we can take care of this for you.

     

    Thank you,

    Complete Recovery

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my *************** in January and at no point in time did I ever have ********* modem or any equipment! However I keep getting spammed email messages from Complete Recovery Corporation asking me to return "their" modem. The serial number of the modem is #************. The account number they are referencing is #****************. I want them to settle this on their side and not be bothered by them anymore please!

    Business Response

    Date: 03/01/2023

    Thank you for your feedback and update. All further contact has ceased and we have sent in a ticket to resolve this issue with the modem. Please let us know if you need further assistance.

     

    Regards,

    Complete Recovery Corp.

    Customer Answer

    Date: 03/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete Recovery Corp has contacted me weekly for months via emails to notify me of having equipment that must be returned to Xfinity/Comcast. Xfinity/Comcast maintains that I have no equipment to be returned, and that I should block the email sender. Because Complete Recovery Corp is working on behalf of Xfinity/Comcast, and I have found that Xfinity/Comcast is often inconsistent in dealing with related matters, I am recluctant to outright block the email sender. However, I have assured Xfinity/Comcast that if these emails persist into the new year I will be ending my business with Xfinity/Comcast and seeking other businesses to provide my land line, television and internet.

    Business Response

    Date: 12/30/2022

    Hello ****,

    Thank you for the update and feedback. Complete Recovery provides customer services in assisting the return and resolution of the cable equipment.  We spoke with you by phone call on 12/13/22 and since that time all contact efforts have ceased for the account. You are no longer receiving contact from Complete Recovery.  After review we do show 1 item returned on the account 10/26/22 serial ending in FC65. There is still 1 item not resolved on the account for an HD box serial ending ****. We will send a research ticket to the partner for review of this unresolved equipment.  Please let us know if there is anything else we may do to assist you further.

     

    Thank you,

     

    Complete Recovery Corp.

    Customer Answer

    Date: 12/30/2022

     
    Complaint: 18564622

    I am rejecting this response because:

     

    your  information is totally contradictory to all inforation provided to me by xfinity.  Get it right please, before making evidently uninformed responses based on long out of date records.

    Sincerely,

    *********************

    Business Response

    Date: 01/10/2023

     We have a ticket request in for review or you can get in contact with us to provide more information if you have that available to share. Please let us know!

    Customer Answer

    Date: 01/11/2023

     
    Complaint: 18564622

    I am rejecting this response because the message has no substantial content that makes any sense.



    Sincerely,

    *********************

Complete Recovery, LLC is NOT a BBB Accredited Business.

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