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Business Profile

Hotels

Ameri-Stay Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That motel needs to be shut down I stayed there one night and I got sick I had a sever allergic reaction to something in the room 106 it's was so disgusting the floors looked like they had just been swept where u can see and the rest was left dirty with dirty and dust everywhere on the floors the headboards had stuff smeared on them the sides of the beds was all dirty my husband had literally taken a towel and clean the walls the floors and the beds. Im allergic to a lot of things and that room caused to have a bad reaction my eyes swelled up and watery my nose got congestion and I got a runny nose my throat swelled my tongue swelled up and got tingly I could breath and I couldn't stop sneezing my hands and feet swelled up it's was the worse place I have ever seen it stinks the room was gross and I had to go to the doctor's cuz of the reaction I had to whatever was in that room they clear don't disinfect and clean the rooms when ppl leave from there. I literally got sick from being in the room when my husband asked for a different room they said no they didn't have one he told them I was having a reaction they didn't care and wouldn't give me my money back to get a new room somewhere else the lady barely speaks English and is very very rude..

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this motel from 07/26/24 and checked out on 8/2/24 with my girlfriend and my dog and wasn't charged extra for my dog. On 08/07/24 I checked into the motel and was told that I needed to pay extra for my dog which I paid. Afterwards I was told by 2 of the employees that no one else who had dogs had to pay extra in order to stay. When I mentioned it to the lady that runs the motel. She started yelling at me. Now she has informed the other employees not to rent me a room in the future. I get red flagged because I mentioned that it wasn't fair for her to charge for my dog when no one else had to pay for their dog. But yet nothing was done or said to the other renters who were smoking pot and it smelled through out the hallway. When I asked for the owner or someone that I could contact about this issue I was told that there wasn't a contact number. When I checked into the motel on 8/7/24 the room wasn't cleaned.

Ameri-Stay Inn & Suites is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.