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Business Profile

Vitamins and Supplements

MAKE Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased products on 12/14/24 from Make Wellness (MLM company) that cost me $289.97.
    Unfortunately, the product increased my blood pressure so I had told the consultant that I needed to return. This process has been dragging on for weeks now and no resolution. According to the consultant, it is a "new" company and customer service has not started. She provided me with an email in which I emailed 2x without a response. My 60 day return policy will be expiring next month. This is poor customer service. I need my refund.

    Business Response

    Date: 01/22/2025

    We appreciate the customer bringing this situation to our attention.

    We received an email received on 1/11/25 and then again on 1/18/25. Customer emailed with a request to return product. Our team did start the internal process for her request for return/refund and to have a RMA issued. Unfortunately, our support team in the process of our transition from one system to another and in training new support agents did not respond to this inquiry.  


    After researching further, it appears the delay in issue the RMA was tied to missing information needed as part of our internal process.

    We have since corrected this error on our side, updated the RMA appropriately and have responded to the customer. An email was sent with the issued RMA # and return instructions. Once received, a refund will be issued.

    We sincerely apologize for this experience. We are a new company and are diligently working to improve. We have implemented several new systems, processes, and team members in just the last 60 days to ensure we provide our customers with the quality experience they deserve.

    Customer Answer

    Date: 01/22/2025

     

    Complaint: 22830030



    I am rejecting this response because:  I will not accept the response from the company just yet.  I will want to wait until the refund is completed before I accept.  This has been a horrible experience with the consultant.  According to the consultant, company has been around for 10 years.  I understand that she was "fairly new" but she provided absolutely no help.  She supposedly spoke to her "upline" who never called me to discuss.  I felt like they both abandoned my request for help.  If you want your company to succeed, please train your consultants to provide better customer service and not have your customers feel abandoned just because they don't know the answer.  I don't have confidence in your company as of yet.  I will wait for my full refund.  



    Sincerely,



    Mary Kim

    Business Response

    Date: 02/04/2025

    To Whom It May Concern, 

    I wanted to inform you that **** *** refund was finalized on Tuesday, January 28, 2025. 

    Customer Answer

    Date: 02/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 products, I received 2 of one product. There is not a customer service number, all you can do is email. Its been over 24 hours and no response. The sales *** from Make Wellness is no assistance and does not have a customer service number either.

    Business Response

    Date: 01/15/2025

    The customer is correct. There was an error in our system and she was not sent her correct order. At the time of her order and email to our Support Team regarding this error, we had recently moved internal systems and unfortunately were not able to respond in a timely manner. We sincerely apologize for this error. We have since corrected this error in our system and have shipped her the correct items. These were delivered on 1.4.25. 

    We sincerely apologize for the frustration. This is most definitely not the experience we want for our customers and are working diligently to improve our processes each day. 


MAKE Wellness is NOT a BBB Accredited Business.

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