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Business Profile

Knobs

Rustica

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Rustica's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rustica has 2 locations, listed below.

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    • Rustica

      1520 N Main St Springville, UT 84663-1057

    • Rustica

      1060 Spring Creek Pl Springville, UT 84663-3037

    Customer Review Ratings

    3

    Average of 1 Customer Review

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    Review Details

    • Leslie H

      Date: 09/24/2024

      Ordered hardware for an interior barn door and handles for a second interior door. Hardware order was processed and shipped efficiently and the quality of the hardware received is excellent. I had two issues: first, there were four installation hex bolts missing; I ended up sourcing the hardware on my own as they were used in an un-exposed area of the sliding barn door. I am noting this because it is an important detail that shouldn't be missed. The second is that I lost an exposed handle s**** in the installation process and called Rustica **************** to order (fully expecting expecting to pay for it's replacement) another and was told that they werent sold separately and that I should go to my local hardware store to source a replacement s**** I explained that these were exposed screws and I would like to have all screws match and in the matching finish/patina of the hardware that I ordered. ** stated that they would research a solution and get back with me. Rustica never responded. Ultimately I found my own solution. My message is this: Addressing and following through on matters such as this is critical if a small business wishes to build customer confidence/referrals and future business. It is moments such as these where lifetime customers and supporters are won or lost. People don't forget these moments folks.

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