We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Knobs

Rustica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Knobs.

Reviews

This profile includes reviews for Rustica's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rustica has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Rustica

      1520 N Main St Springville, UT 84663-1057

    • Rustica

      1060 Spring Creek Pl Springville, UT 84663-3037

    Customer Review Ratings

    2

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Leslie H

      Date: 09/24/2024

      Ordered hardware for an interior barn door and handles for a second interior door. Hardware order was processed and shipped efficiently and the quality of the hardware received is excellent. I had two issues: first, there were four installation hex bolts missing; I ended up sourcing the hardware on my own as they were used in an un-exposed area of the sliding barn door. I am noting this because it is an important detail that shouldn't be missed. The second is that I lost an exposed handle s**** in the installation process and called Rustica **************** to order (fully expecting expecting to pay for it's replacement) another and was told that they werent sold separately and that I should go to my local hardware store to source a replacement s**** I explained that these were exposed screws and I would like to have all screws match and in the matching finish/patina of the hardware that I ordered. ** stated that they would research a solution and get back with me. Rustica never responded. Ultimately I found my own solution. My message is this: Addressing and following through on matters such as this is critical if a small business wishes to build customer confidence/referrals and future business. It is moments such as these where lifetime customers and supporters are won or lost. People don't forget these moments folks.

    • Hayley L

      Date: 05/23/2022

      Ordered a custom exterior door for our house we were building. Paid over $5000.00 and expected a decent high-quality product from a company that will back its product. Within the first 6 months the door started leaking during and routine rainstorm which was warping our brand-new ash wood floors that we installed, stained and sealed ourselves. The door itself immediately started warping and cracking and right after installation one of the finish pieces "fell off". We tried gluing, lightly re-sanding and sealing wood but this situation just keeps getting worse. I have reached out to Rustica several times for missing pieces, poor quality, and many other issues with absolutely no solution and many times no call or email back. **If there was a lawsuit against this company I would join in a heartbeat!! They need to stop producing and selling products that are such poor quality. DO NOT BUY FROM THIS COMPANY, YOU WILL REGRET IT!! **If you still don't believe me just read through all other reviews before taking the plunge!!

    Rustica is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.