Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

One Great Family has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOne Great Family

    Genealogy

    Additional business information

    Additional Info:
    Terms and Conditions of the company (as stated on their Web site):
    Subscription membership in the Service is on a continuous service basis. This means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (monthly, quarterly, biannually or annually) you have chosen. Credit card charges will be processed within 24 hours after subscription and products included in memberships will be shipped shortly thereafter.

    Subscription costs may be changed by OneGreatFamily at any time and each renewal of your subscription will be at the then standard renewal cost for the period which you originally selected when you subscribed.

    CANCELLATIONS

    7-Day Free Trials
    A free trial subscription comes with the option to cancel anytime during the trial period and not be charged. To avoid being charged after the trial period, you must finalize your cancellation request within the trial period by following directions that will be given to you when we have received your cancellation request. To make a cancellation request, click on the Contact link in the footer of the (company's) web site, then choose "Select Subject" then "Cancellation Requests" for the Subject and follow instructions. Once you complete your 7-day free trial, you may not receive a refund for any reason.

    Monthly, Quarterly and Annual Subscriptions without a 7-day Free Trial
    To cancel a monthly, quarterly or annual subscription, you must call us at 800-489-0932 or such other number that is provided you through the web site. Except in the case of certain annual subscriptions, no refunds are given when a monthly, quarterly or annual subscription is cancelled. An annual subscription comes with the option to cancel during the first 10 days and receive a full refund, unless the annual subscription began with a free trial period, promotion or is a gift subscription. The 10 day refund period begins on the day you registered for the subscription service, which is also the day you are given access to the subscriber features of the service. When canceling a qualifying annual subscription you must call us at 800-489-0932 or such other number that is provided you through the web site. Please have your user name and account number ready when you call. Your cancellation call must be received by end of business (5:00 pm Mountain Time) on the 10th subscription day. Please allow a reasonable time for the refund to be credited back to your card if you have subscribed by credit card.

    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 64, Springville, UT 84663-0064
    BBB File Opened:
    1/31/2002
    Years in Business:
    25
    Business Started:
    12/17/1998
    Business Started Locally:
    12/17/1998
    Business Incorporated:
    12/17/1998
    Type of Entity:
    Corporation
    Alternate Business Name
    • Snap Roots
    • Onegreatfamily.com
    • Z-Corp
    • kin2.me
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Alan Eaton, Founder & CEO
    • Ms. Glenna Diamond, Customer Contact
    Contact Information

    Principal

    • Mr. Alan Eaton, Founder & CEO

    Customer Contact

    • Ms. Glenna Diamond, Customer Contact
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I want to cancel subscription and end annual credit card charge. I’ve tried many times to get in contact with the company. It’s been so long since I’ve used service I forgot password and can not sign in. I’ve called every number I can find and called during their business hours. It disconnects before anyone answers. When I attempt password reset I get message there is an error and that it’s not possible. It also requires you sign in to chat with customer service. I’ve become very concerned about whether this is just a money sucking scam at this point. I will be disputing the credit card charge.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Mountain West

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.