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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our basement keeps flooding. We pay them $183/mo to maintain our property. They were informed about the flooding. Their solution was to throw down a few sandbags around the window well. Of course, that didn't work. We flooded again. We tried to call to let them know its flooding. The representative didn't have time to take my call. So, I sent an email. Then tried their emergency line; It went to voicemail. It's been hours since my original call with no contact. I'll update with the actual time they actually bother with returning any call/email/voicemail.
Business response
10/03/2023
Dear ****,
I am sorry that you were not able to speak with our staff. Due to the tremendous rain, we were handling many emergency calls and trying to get back to everyone promptly. We did, however, talk to ***** from your office on multiple occasions yesterday regarding the leak. We had a restoration company there at 4:00 pm as well as a plumber.
We did put the sandbags around your window well several weeks ago to help mitigate water leaking into the suite, while we received bids to resolve the issue. Those bids were presented to the Board on 09.22.23 and then resent on 09.27.23. As a management company, we cannot approve bids and make financial decisions in regard to the community. That is the reason there is a board elected. At this time, we still do not have the bids approved by the board. However, we are sending another follow up to indicate that we must proceed with the bids if no objection is heard by end of day today. We know how frustrating this is for you and we sincerely empathize that you are going through this. Our team will get back to you today regarding this matter and how everything is proceeding.
Best regards.
Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I own a condo in East Town Condos and Town Homes, Treo Properties is the *** for the community.The condos are stacked units. I have been calling Treo Properties since October ************************************* the common landing area on the second floor, by ************ light has not worked since about August. I have replaced the light blub many times since I have lived there (5 years). But this is not a light blub issue, it's more electrical.The first time I called they told me that the people that handle that are all out with Covid, but they would call me back as soon as they were available. I never received a call I called back about a month later and was told that due to the snow storm, nobody was available, but they would call me back, again I never received a call. about a month after that I called the property manager, and explained the situation, she told me that there was no record of my calls, but she would take care of it. Another month past and I called her again, this time they sent someone out and to repair the light. When I got home that night it had NOT be fixed, so I called her again to let her know it was not fixed. She assured me it would be fixed!!!!! Still nothing! I sent another email today. I don't know what I need to do to get this fixed. The landing is so dark, it's dangerous! Me and the unit across from me have been leaving our outside lights on to make it safer.Business response
02/18/2022
In response to this complaint:
We have sent out the maintenance team on two occasions to resolve the lighting concern as it appeared to have been an issue with the photocell. The most recent time was on 01.7.22 and the owner indicated it still was not working. Although, it was when our tech went out. We now have sent an electrician out to see if he can mitigate the issues and concerns.
Customer response
02/18/2022
Complaint: 16780048
I am rejecting this response because:When did they send out an electrician? Because as of today 2/18/22 the problem has not been resolved. I notified them that the light was still not working after they came out! That was a month ago!!!! I have even suggested that I pay for the repair and they can hold it out of my HOA fee! I just dont understand why this is taking so long. Somebody is going to fall and get hurt its a safety hazard and dangerous!! I am a 61 year old female and get home from work when its dark! Its scary!!! All Im asking is to have the problem resolved!!!
Sincerely,
***************************Business response
02/25/2022
We must sincerely apologize to this unit owner. After speaking in depth with the Maintenace team and gathering pictures - they have been going to building J and not G. They have made the repairs today.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.