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Business Profile

Property Management

Desert Edge Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our community pays this company to provide administrative oversight. This company is not providing the guidance to board members that public bodies in Utah are required to follow.
    There have been board member meetings not open to the public, advertised or provided minutes from.
    The board is allowed to source membership from owners without the say of the community
    The board is making decisions regarding financial commitments without presenting or discussing them in open meetings.
    The owner of this business has failed to ensure his employees are practicing good administrative practices following Utah law:
    Utah's regulations for public bodies include the Utah Open and Public Meetings Act (OPMA), found in Title 52, Chapter 4 of the Utah Code, which requires public notice, open meetings, and public records access for bodies making decisions on public matters. Additionally, the Utah Administrative Code (UAC) contains the formal rules and regulations of Utah agencies, which are developed through rulemaking authority delegated by the legislature.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved in last April (2023) and when we moved in we were given a red parking pass. About 2 weeks ago my husbands truck got towed while we were home and he got into it with Tori B******* who said “ your pathetic and no one cares”. April 16th 2024 we got a violation sticker on our red truck because our red parking pass was invalid, today it was towed. I reached out to Tori expressing my frustration and she felt the need to belittle me while we were emailing and telling me contradictory statements. Saying we aren’t getting a violation for the red tag. We made it clear we felt we were being targeted because we have picture proof no other cars were towed or tagged (5 total just from a brief walk ) and that we want desert edge to refund us for the towing since they failed to give us the correct parking permit and Tori ended the conversation that she was going to file harassment when she in fact is the one harassing. She was very unprofessional and should not be in the position she is. I’m happy to share the emails and texts exchanged along with a receipt.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As it currently stands, this homeowners association has been negligent, avoidant, and overall impossible to work with. There has been a water leak in the common area for over 6 months leading to severe damage to shared walls of our complex. The HOA has increased their monthly fee, yet have not made any attempts in improving, or fixing issues we have had at the complex. You can interview anyone who lives in the mountain view park complex, and they will all tell you the same. This HOA has not dealt with any issues we have had. When this property was purchased, there as promise of a hot tub, which has been out of order for over 5 years. There was a promise that maintenance would be provided, yet this has not been done. Reading just the reviews for this HOA you can paint the picture of their shady practices. I have emailed this company 3 times over the last 6 months to no response. I have left 5 separate voicemails, called over 20 times and still no answer from the property manager Derek. Even neighbors have stated the same that do not respond to us. Currently, this HOA is leaning toward total negligence.

Desert Edge Property Management, LLC is NOT a BBB Accredited Business.

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