Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to retrieve my money for officiating. I have a different email then in the past Ive been waiting over 2 weeks for someone to call me to verify my new info so I can retrieve my money. My money that they have. I was told by **** last week that he would call me back on the same day. Well that never happened. I would highly recommend that if anyone is looking to use Arbiter to look else where.

  Business Response

  Date: 12/01/2023

  Thank you for bringing this to our attention.  We at ArbiterSports value our customer's information and want to make sure that we protect that information accordingly. As a result, prior to making username or contact information changes (such as email or phone number) we will have the customer go through a verification to assure that we are communicating with the actual customer and can trust making that change.  Due to the heavy sports season, the number of change requests coming in was larger than anticipated and there were delays in getting in contact with you.  We apologize for these delays and are increasing our workforce to account for this in the future.  In addition, we are talking with those involved to make sure that proper time estimates are given in the future and if there are significant delays occurring then these should be better communicated to management.  I have been informed that you have since been contacted and your issue has been resolved.  Thank you for helping us keep to our promises.  Please let us know if you have any future challenges. 

• Initial Complaint

  Date:08/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blocked account when transferring funds to bank. No record

  Business Response

  Date: 09/11/2023

  Thank you for bringing this to our attention.  We
  at ArbiterSports value our customer's financial safety. As a result, we run all
  of our customer's transactions through a rigorous screening process before
  allowing a transaction to proceed in order to protect that customer's funds. In looking at your account it looks like a few of your transactions were caught by that screening process.  As part of that screening an email is sent to the email address tied to your ArbiterPay account requesting confirmation of the requested transaction.  Once that reply is received, your account will either be reactivated or you will be given additional instructions on how to reactivate your account.  This process is simply meant to protect your funds in the event that the suspicious request was not initiated by you.  We apologize for any delays or issues that this verification may have caused and have confirmed that your account is once again active.  If you have any further concerns or questions please let us know by contacting us at ************************ and we will be happy to help you.

• Initial Complaint

  Date:10/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a program we are required to use to get paid and assigned by local companies. Unfortunately they provide software that is less than user friendly and make updates that cause people to not get paid

  Business Response

  Date: 10/11/2022

  We are sorry to hear that **** was having challenges in using our software to retrieve his funds and we appreciate him bringing this to our attention.  **** emailed our support team on 10/10/2022 indicating his frustration and our support representative attempted to trouble shoot the issue over email.  It turns out that **** was attempting to perform the transfer using his phones browser.  While ArbiterSports does their best to accommodate all of the available phone models and browsers, there are occasionally issues that do arise.  Luckily, **** was able to download our mobile app, which is our intended experience for mobile devices and was able to successfully transfer his funds.  We also appreciate him brining the issue to our attention as we can now include it in our future quality assurance testing.

  Regards,

  *****************