Business ProfileforAxisPlus Benefits

I would rate this business with a 0 star. The *** flagged my transactions at a chiropractors office. I received multiple emails requesting information. The company neglected to explain the process. A representative on the phone just wanted to argue instead of providing assistance. I provided the information via email. I received a response with detailed instructions which shouldve been provided in the beginning. I would highly recommend that you check with your employer regarding the company used with FSA/HSA. Stay away from Axis Plus Benefits.

AxisPlus Benefits prides ourselves on providing excellent customer service in all areas of our products and services. Businesses like AxisPlus Benefits, are regulated by the *** and must comply with *** rules and regulations in order for the consumer to receive a tax-free benefit. We understand sometimes that this can be frustrating. One of their regulations set forth is that we review debit card transactions and request documentation when the expense is unclear. The consumer was provided a Summary Plan Description when enrolling that details this process. When an expense/claim is unclear, a letter is electronically sent to the consumer with information regarding that specific transaction. The letters are clearly bulleted as to what needs to be included. Our customer service department that took the call tried to explain the reason we needed the specific information but was cut off by the consumer asking to speak to a manager. The manager tried to contact the consumer leaving two voicemails that werent returned. The manager then replied with an email of understanding the consumers situation and went above and beyond to try to reach out to the facility/provider on her behalf to help obtain the appropriate documentation needed. The information was received and the transactions were cleared immediately. We understand these types of accounts arent for everyone. Unfortunately, when it involves a tax-free benefit overseen by the ***, we must comply to protect the employer and the employee. We are saddened by the consumers compliant, as we feel we did try to extend excellent customer service in all responses live and electronically.