Reviews

Review Details

• Review fromBraulin P

  Date: 08/02/2025

  1 star
  I used Acima to purchase some furniture everything was fine the first month, however after that everything went down hill, first when i signed my contract they stated that my monthly payments were going to be $203.57, first payment comes in and they took the $203.57 as agreed. next payment i noticed and increase they took $250.92, i was a bit confused of why an increment of $47.35 without my consent. Then my 90 days were done and called the representative said i owe more than $1200 which by doing the math their numbers were wrong. After talking to so many representatives finally on July 17 one of the representative said your only balance is $710.56 and on July 18 i sent the payment. on July 23 my bank sent a notification that Acima process 2 payments one of $250.92 plus $710.56 =$961.48 i was furious i called every single representative gave me so many different answers of why i had extra charges. My total $2520.82 Acima total withdrawals $2978.68 and they still wanted to add 2k more. they stated that the increase of my payments (almost $500) was because they added an extra warranty in case i lost my job... Again i did not know this. DO YOURSELF A FAVOR STAY AWAY FROM THIS COMPANY bunch of SCAMMERS with poor customer service

• Review fromKimberlee G

  Date: 07/29/2025

  1 star
  I have never been treated so badly by a business in my life! These people have literally had me in tears. I would call to make a payment and they would argue with me and they processed two payments early, after I had made specific arrangements in my initial contract, they went and processed it early, which cost me 38 dollars both times. When I called to talk to them about it they sent me emails saying they were going to take back the products that they helped me lease, which happens to be my tires on my car. So I have had so much anxiety and worry that they would do this. I called several times to make a payment and I had them laughing, going silent and even hanging up on me. This is not right. And now they are talking on 3000 dollars when my balance was paid down to 900. I don't understand how they can do this and get away with it

• Review fromKeyona B

  Date: 07/25/2025

  1 star
  These people stole $85 from out of my account unauthorized & address the situation without a police report! Who exactly do you file the report against when THEY ARE THE ONES WHO TOOK IT!!!! I have no affiliation with this company at all & they clear are criminals. I would highly recommend to not consider this company! Again, I HAVE NO AFFILIATIONS WITH THEM & YET THEY WERE VERY RUDE & HUNG UP ON ME! P.o.s work here & could care less!

• Review fromBrittney S

  Date: 07/24/2025

  1 star
  Terrible! Had a horrible experience and cant even reach a manager ever

• Review fromDelilah F

  Date: 07/23/2025

  1 star
  I leased a product through Acima and returned it in good condition, well within the time frame outlined. Their website clearly states:If you no longer want the merchandise and want to cancel your lease, you can return it in good condition at any time without penalty.Despite following this policy exactly, Acima still charged me initially and after arguing they dropped it to a $3 fee after the return. When I questioned it, I was told it was a prorated charge but that completely goes against what their public-facing policy says.Its a minor amount, but its the principle: if a company says no penalty, that should mean no hidden or surprise charges. This feels deceptive and unethical, especially for customers who are trying to do the right thing and return items properly.Customer service was unhelpful and didnt acknowledge the contradiction. Im disappointed and frustrated by the misleading language and lack of accountability.

• Review fromBrittany S

  Date: 07/22/2025

  1 star
  This company will nickel and dime you out of every fee they can. We purchased a bunk bed for our kids ($845) they decided to loan it out to us at ($945) and then say in order to pay it off after all their fees it would cost us over $2000. When we called to figure out why it was so much the *** very condescendingly explained the fees and then said if we didn't like it to surrender the property and pay for a whole new bed we could afford. If I could give less than one star I would.

• Review fromKassandra H

  Date: 07/21/2025

  1 star
  I have asked and been told several times I will be emailed my lease forms as they are inaccessible in the app or online, according to conversations "their app is experiencing issues" yet I still after 2 months have not received the lease agreement in full after multiple requests. I even gave my work email address and still nothing has been sent. Why are they not required to mail/email you this once it is completed? Why do I have to continue to ask for this paperwork if I would have known it would be this much of a pain I would have just paid outright for the Item I used them to purchase.

• Review fromTa A

  Date: 07/19/2025

  1 star
  One of accima workers name ******** I belive he is on ****** location or long beach location his name is ******** sexually haras his coworker which is me.and he offer a *** to me .now I need the justice cuse for that my marine life got ruind.i have proof of what I saying here.acima worker ******* is *** offender

• Review fromBrittney M

  Date: 07/14/2025

  1 star
  I would never do business with Acima. They are liars and add things to your contract without your consent. None of my lease papers have my signature they type your name there self. They also have extremely horrible customer service.

• Review fromJanie C

  Date: 07/12/2025

  1 star
  I give a 0 stars really bad business, scam all the way. **************** is something else. The lack there of is ridiculous. I paid all my purchases off but the interest. But they tried taking more then what there supposed to that's when my bank took notice. Then after that it's been an attack after attack. So I asked them to just come get the stuff I already paid for. So now they avoid the problem. Bye not scheduling. The pick up. Because they know they can get more money by scamming people.calling family members asking for personal information.