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Business Profile

Computer Hardware

inContact, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for inContact, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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inContact, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Susquehanna Regional Transportation Authority (rabbittransit) contracted with NICE CXone in October 2023 for a cloud-based telecommunication platform, with billing to begin following implementation. Due to implementation delays caused solely by NICE, billing was agreed to begin with the November 2024 cycle. However, NICE began invoicing earlier and simultaneously charged both the old and new platforms for overlapping service periods—resulting in double billing.

      Despite clear documentation, contract terms, and written acknowledgments from NICE staff confirming the billing transition timeline, the company insists on full payment of disputed charges, including finance fees and taxes, some of which were charged after receipt of our valid tax exemption certificate. Additionally, NICE failed to send invoices to updated contact addresses, causing further delay and confusion.

      Our repeated efforts to resolve the matter—including a detailed reconciliation and immediate payment offer of $148,289.04—have been dismissed. NICE continues to pursue inflated balances ($383,769.13) without appropriately applying agreed-upon credits, tax exemptions, or accounting for billing errors. As our last email the difference that needed to be credited to us was $235,000, but it is growing do to the addition of late fees. Therefore the balance in question most likely is higher that what is stated.

      We are filing this complaint to seek assistance in resolving this billing dispute professionally and fairly, without further delay or escalation to regulatory agencies.

    inContact, Inc. is NOT a BBB Accredited Business.

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