Complaints

This profile includes complaints for Beans and Brews's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beans and Brews has 5 locations, listed below.

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  Beans and Brews

  8619 Sandy Pkwy Ste 110 Sandy, UT 84070-6404

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  Beans and Brews

  2335 E 7000 S Salt Lake City, UT 84121-3338

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  Beans and Brews

  2707 Highland Dr Salt Lake City, UT 84106-3144

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  Beans and Brews

  906 S 500 E Salt Lake City, UT 84105-1119

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  Beans and Brews

  5373 S 3600 W Salt Lake City, UT 84118-3517

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a recurring customer at the Beans & Brews San Antonio 281 location. During the days of 7/31 and again on 8/1 I purchased coffee and food. 7/31 Transaction **************** in the amount of $6.25 was correct. Transaction **************** in the amount of $11.63. However, in reviewing my debit transaction history. Beans and Brews charged me for 5 additional transactions, that occurred on 8/3. This is a day I did not visit the store . The two correct transactions were my own visits the prior week. I have incorrect transactions in the amount of $6.90, $4.52, $11.63 (separate from the above transaction); $8.66; and $9.84. All of these were cleared and processed transactions (not pending). There has obviously been a mistaken transaction and Beans & Brews as refused to respond and assist. TI have called, left messages on their social media, their feedback page, Instagram, Facebook with the attempt to get them to rectify this, as well as a store visit. Nothing. In the interim, I have had to cancel my debit card and request disputes on the five transactions in question. Beans and Brews should be reversing those charges and providing a resolution to rectify this with regard to my loss of time and money.

  Business Response

  Date: 08/19/2025

  We encountered a
  technical issue that recently came to our attention. 

  On the evening of May 27, severe storms caused a power outage at
  our Beans & Brews location at Stone Ridge Market. Unfortunately, this also
  disrupted our credit card readers’ connection to the internet — a problem that
  wasn’t discovered until July 31, when connectivity was restored.
  
  As a result, all credit card transactions made between May 28 and July 31 were
  not processed at the time of purchase, but the encrypted transactions were
  stored securely in the devices. When connection was restored on July 31st,
  those stored transactions were automatically uploaded for payment. As a result, some guests may have seen multiple transactions from the prior two months post to their card on that one day. We understand this may have created confusion or concern,
  and we sincerely apologize for any inconvenience this situation may have
  caused.
  
  Please rest assured that all transactions were securely encrypted, and at no
  time was any personal data stored or at risk. Every charge processed on July 31
  corresponds to a valid transaction authorized during the time the readers
  were offline. And that these are not duplicate charges.
  
  We would appreciate the opportunity to offer a credit on the guest's Beans & Brews App Account to redeem via the Beans & Brews App on subsequent visit. Or send out a gift card via direct mail if the Guest would like to provide an address.
  
  Again, we sincerely apologize for any frustration or concern this may have caused. 
  
  Thank you,

  Business Response

  Date: 08/19/2025

  We encountered a
  technical issue that recently came to our attention. 

  On the evening of May 27, severe storms caused a power outage at
  our Beans & Brews location at Stone Ridge Market. Unfortunately, this also
  disrupted our credit card readers’ connection to the internet — a problem that
  wasn’t discovered until July 31, when connectivity was restored.
  
  As a result, all credit card transactions made between May 28 and July 31 were
  not processed at the time of purchase, but the encrypted transactions were
  stored securely in the devices. When connection was restored on July 31st,
  those stored transactions were automatically uploaded for payment. As a result, some guests may have seen multiple transactions from the prior two months post to their card on that one day. We understand this may have created confusion or concern,
  and we sincerely apologize for any inconvenience this situation may have
  caused.
  
  Please rest assured that all transactions were securely encrypted, and at no
  time was any personal data stored or at risk. Every charge processed on July 31
  corresponds to a valid transaction authorized during the time the readers
  were offline. And that these are not duplicate charges.
  
  We would appreciate the opportunity to offer a credit on the guest's Beans & Brews App Account to redeem via the Beans & Brews App on subsequent visit. Or send out a gift card via direct mail if the Guest would like to provide an address.
  
  Again, we sincerely apologize for any frustration or concern this may have caused. 
  
  Thank you,

  Customer Answer

  Date: 08/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23713167, and find that this resolution is satisfactory to me. I have updated a Beans and Brews profile account on the app of the company wants to provide the gift card to my profile account.  The account is under ****** ****** ***** ***********************  Or, if it makes better sense to send a physical card, please do so a* **** **** ****** *** ******** ***** ******   Please confirm whether you can update this onto my B&B account.  Once the company satisfies their commitment I consider the matter satisfactorily closed.  Thank you. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Customer Answer

  Date: 08/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23713167, and find that this resolution is satisfactory to me. I have updated a Beans and Brews profile account on the app of the company wants to provide the gift card to my profile account.  The account is under ****** ****** ***** ***********************  Or, if it makes better sense to send a physical card, please do so a* **** **** ****** *** ******** ***** ******   Please confirm whether you can update this onto my B&B account.  Once the company satisfies their commitment I consider the matter satisfactorily closed.  Thank you. 
  
  
  
  Sincerely,
  
  
  
  ****** *****