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Business Profile

Car Service

Total Care Auto Powered by Landcar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 10/11/2024

    Hello, there was no attachment found with the details of this complaint as indicated on the customer's comment. However, the contract for this customer was canceled on September 26, 2024 and the proceeds from the
    refund were sent to America First Credit Union as the lienholder on the
    vehicle. Please provide further details if there are any additional questions or concerns. 

  • Initial Complaint

    Date:09/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 oil change package from this company. Upon attempting to redeem 3rd oil change, notified dealership had been sold and would not honor the package. Contacted the 4 nearby participating dealerships but was told they do not service my car make. Called TCA and rep laughed and stated he “didn’t understand why those dealerships wouldn’t accept the plan”. With 3 days left and no dealership to service my car, no time to cancel contract because they only accept cancellations in writing I am left with the remainder and no oil change. They knew this was a problem and did absolutely nothing to notify me in advance so I could potentially cancel this contract. I showed up to the dealership, with an appointment, and was notified it couldn’t be serviced. In fact, the appointment was made by Larry H Miller 104th, which didn’t even exist anymore, yet they still had the scheduling platform open. TCA is owned by Asbury automotive but they sell these packages under the guise a completely separate entity.

    Business Response

    Date: 10/03/2024

    TCA contacted the dealership
    who agreed to perform the oil change service for the guest. Our claims manager
    called and left a message with ******* letting her know where to take her
    vehicle. 

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my Jeep grand Cherokee in March and I am supposed to be getting a refund on the warranty of $3200. I was told it takes 6 to 8 weeks then I was told that they had already processed processed it now I’m told that the company system was hacked, so there was no no timeframe on when they would be issuing me my refund check. I have called a number of times with the same results, I’ve even asked them if they could just direct deposit the money into my account. I was told no that they have to write out an issue a check so my complaint is is that I purchase something was supposed to be refunded the remainder of it because I had sold my vehicle so I was not using the warranty when I purchased. It did not take 6 to 8 weeks to take the money out of my bank account and I did not tell them my system got hacked so I did not know when I was going to be able to pay for the item that I purchased so my question is is why is it OK for this company to tell me that they do not have a timeframe that they can tell me when I’m going to be getting my refund , and why is it OK for this company to sit on my money that they should be issuing back to me? The gentleman by the name of Hunter that I have been speaking to is extremely rude when i call.

    Business Response

    Date: 07/08/2024

    The refund was sent on 7/5. We do apologize for the delay. If you have any further questions please reach out to me. 

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