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Business Profile

Bank

FinWise Bank
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for FinWise Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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FinWise Bank has 2 locations, listed below.

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    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a loan with Edly/FinWise bank in order to enroll in Pathrise's career accelerator program as part of an income share agreement. I withdrew from Pathrise, and on June 5th, 2025, they repaid the balance of my loan to Edly. It is now June 25th, 2025, and my loan still shows as active. In spite of several e-mails to originations, and several phone calls and e-mails to the loan servicer, Edly is not even responding to acknowledge that the payment was made, let alone notifying credit bureaus that I am no longer in debt.

      Business Response

      Date: 07/08/2025

      A formal response has been mailed and emailed. Please allow 7-10 business days for delivery. Thank you.

    • Initial Complaint

      Date:06/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested multiple times to this company to stop sending me junk mail, I want them TO STOP SENDING ME JUNK MAIL, if you can get them to stop sending me junk that would be great!

      Regards,

      **** ******

      Business Response

      Date: 07/01/2025

      A formal response has been mailed and emailed. Please allow 7-10 business days for delivery. Thank you.

      Business Response

      Date: 07/01/2025

      A formal response has been mailed and emailed. Please allow 7-10 business days for delivery. Thank you.

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice via text message that a loan through oppsloans/Finwise bank was declined from 05/17/25. I did not apply for this loan. I only went into the site and updated the password on that day to see what the website was as I could not recall. It is a payday loan site and they are illegal in the state of VA. I contacted opploans and they refuse to accept the fact that I did not apply. This has an adverse reaction on my credit rating. I only want them to correct this with the credit agencies. I did not in any way shape or form apply for a loan with either oppsloans or finwise bank.

      Business Response

      Date: 06/09/2025

      A formal response has been mailed and emailed. Please allow 7-10 business days for delivery. Thank you.

    • Initial Complaint

      Date:05/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      checked my trasnuion credit report and. noticed this account that I have no afflilaition too.
      please remove my score is suffering

      Business Response

      Date: 05/23/2025

      A formal response has been mailed and emailed. Please allow 7-10 business days for delivery. Thank you.

    FinWise Bank is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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