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Business Profile

Real Estate Agents

Maple Leaf Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maple Leaf has been our property management company for our home in Utah for 13 years since my family moved out of state. They have consistently lied to both tenants and us and have not properly cared for the home. We notified Maple Leaf on Oct. 3, 2023 that we were terminating our contract with them. Our tenants paid November rent to Maple Leaf and Maple Leaf has not transferred the money to us. Amount owed for November rent is $2,300. Chris, the owner of Maple Leaf, is ignoring telephone calls and emails. We have also decided to manage the house ourselves. Maple Leaf has been notified that the security deposits that the tenants paid should also be transferred to us. This is an additional $2,250. I have spoken with tenants and confirmed that November rent and security deposits were paid to Maple Leaf. Total amount due from Maple Leaf is $4,750.

  • Initial Complaint

    Date:04/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 6 days in April I had no hot water or heat, due to negligent management. There was a major gas leak and unsafe water heater conditions that left the entire building without gas for 6 days. I was told by the owner of the building and Maple Leaf Management that I would receive a rent credit but have yet to be informed of any. I am unable to check their website and tenant portal for notifications or messages as all browsers have restricted access to it due to phishing suspicions, so I can't pay my rent online and must pay through a bank in cash, or see any rental credits. I have sent an email to the property managers and have received no answers.

Maple Leaf Property Management, LLC is NOT a BBB Accredited Business.

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