Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 10 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake City, UT 84119-3284

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  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

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  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

Review Details

• Review fromAndy S

  Date: 08/04/2025

  1 star
  Complaint Against Select Portfolio Servicing Utah Select Portfolio Servicing has repeatedly failed to properly manage my escrow account. Despite multiple attempts to resolve issues through their customer service department, representatives have been unhelpful and unable to provide accurate or timely information.The companys processes appear designed to make resolution unnecessarily difficult, and they routinely fail to meet the response timelines they commit to in their own communications. These delays and lack of accountability have caused ongoing frustration and inconvenience.I am requesting that Select Portfolio Servicing take immediate corrective action to properly manage my escrow account, honor their stated response timelines, and provide clear, accessible customer service.

• Review fromCarolyn D

  Date: 07/31/2025

  1 star
  I am the sole successor of my mother's estate and have been paying the mortgage since 5/20 and they have been excepting the money. I have sent in paperwork to prove I am the administrator of estate, and they have denied me because I am not on the deed for over 5+ years. This was a modification company that was supposed to be helping my mother. It turns out they are scam company which used to be Fairbanks mortgage I know this because the account number is exactly the same. There is an intent to foreclose and our last payment they sent back. I've gotten letters from them this month with last year's date that was over a year old. Someone has to stop them from taking advantage of people.

• Review fromKenneth P

  Date: 07/25/2025

  1 star
  The *** payoff statement included interest for 30 days beyond the payoff date. Having no choice I paid the amount demanded. They now claim that it will take them up to 30 days to refund the overpayment.These people/systems are supposed to be competent. Yes, they are great at cheating former customers out of timely refunds.

• Review fromLisa M

  Date: 07/19/2025

  1 star
  This is the worst place to do business with. I have been trying to get a modification since January. The underwriters keep asking for the same information over and over again. I feel like it's a stalling tactic. I am disabled and I am sick and tired from stressing with them

• Review fromDeb E

  Date: 06/27/2025

  1 star
  I'm CONVINCED I got RIPPED OFF by this so called company, but I have no way to prove it..The absolute worst company and people to deal with !! They should be shut down!!

• Review fromAshley M

  Date: 06/20/2025

  1 star
  We had a negative experience with this company. Thank God we've dodged the bullet in having our loan transferred from them to a new servicer. In alignment with all the other negative comments echo how ridiculous it is that they want to charge additional fees for trying to make timely payments. Please stop choosing them for customers!

• Review fromKimberly G

  Date: 06/17/2025

  1 star
  Select Portfolio Services is the most predatory and disorganized company Ive ever had the displeasure to work with.I inherited my home after my parents died and the transition to become the Successor of the account to months of sending them the same forms over and over again. My loan was originally through ******* but was sold off to ***. So a year after being sold off to *** I paid off my mortgage and all that was left was the forbearance amount. They refused to accept any payments on the forbearance and threatened foreclosure if I did not pay in a lump sum. They gave me the option to apply for assumption and modification of the loan and 90 days to turn in all requested forms and documents. I turned in around 400 pages of documents that I faxed, uploaded, and emailed straight to my relationship manager. I would call every week sometimes daily to check on my application status. I only had one response from my relationship manager who told me what forms she needed to submit my application. For the next three months I would call or check my account to see what documentation she claimed to have not received. I would speak with another representative who would find said documentation and submit them to my file. I will as smart enough to realize from the beginning that they were running out the clock of time I had to pay or foreclose and started searching for a loan elsewhere. It became a matter of principle to get all of my information turned in and stop the ticking clock towards foreclosure. I even faxed them 140 pages two times so she could not say she didnt receive them, and she still did. My relationship manager would either not receive the documents, they were blurred, or not in the complete application that I turned in over 15 times! The dates to turn in my documents changed continued to change always getting shorter. I finally have a loan with a local **************** and I am overjoyed to no longer have my Mortgage with this dishonest company. Do not trust

• Review fromRonald K

  Date: 06/13/2025

  1 star
  My girlfriend tried to register her account and was having a problem. She called and was told her Social Security was no in the system as of yet. The transfer may not be complete as of yet. She would need to send a copy a copy of her Social Security card in order to access her account on-line. She should not have to send and will not send a copy a copy of her Social Security card. This information should already be in the system.

• Review fromJarrad H

  Date: 06/10/2025

  1 star
  This company does a lot as it is an investment brokerage who buys debts. One of the things they've branched into, since the banking laws were rolled back, is servicing - and I use that term loosely - mortgages. This company assumed my mortgage 4 months ago. They immediately sent me a bill, with the principal increased by several thousands of dollars. No one should ever be able to increase that origination number. It is fixed. They could not tell me why this happened, promised to fic it, then sent me a new statement with an added 20 bucks. There was no service fee associated. If they do this to every person, they make billions. I closed my escrow to pay off the loan, and I had a balance of ******** I was to receive back. They sent half of it to my insurance - who had been pre paid for the year, and could not tell me where the escrowed property tax money went. While the customer service people are nice, the answer for everything I asked was "we do not have access to that information," though they could tell what was showing was incorrect. This company will no doubt go down in a class action lawsuit once their share holders strip mine every customer of as much extra money as they can. America deserves a better system. If you have a choice, do NOT use SPS.

• Review fromAshley R

  Date: 05/31/2025

  1 star
  DO NOT....I ***eat DO NOT use this business. Their customer service is ABSOLUTELY HORRENDOUS!!!!!! My mom passed in 2021 and to this day they will not make me an authorized user on her account. I've sent them every document known to man to prove that I am her only child and sole heir to the property. EVERY customer service *** that I have spoken with tells me "they need her signature" or " you have to get her signature" or "she has to make you a user" even after I tell them she is deceased so that is impossible. Then after I tell them she is dead, they still tell me to get her signature. Crazy thing is....they won't make me a user on the account, but accept a check every month with my name on it. I hate speaking with them. I hate dealing with them. I've sought out legal assistance because this is ridiculous. From personal experience......DO NOT USE THIS BUSINESS!!!!!