Complaints

This profile includes complaints for PermaPlate Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PermaPlate Company, LLC

  2525 W Bridger Rd Salt Lake City, UT 84104-4216

  
• 

  PermaPlate Company, LLC

  PO Box 58 Salt Lake City, UT 84110-0058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle & the paint protection plan was offered to me for a fee. I thought it would be a good investment towards keeping up the look of my vehicle. I’ve filed a claim twice which both were denied. The first time because I was too late filing the second time I was told they don’t cover this issue with my paint. When u put other on your claim they deny it every time.

  

  Business Response

  Date: 07/24/2025

  This is in response to the complaint submitted to the Better Business Bureau by ******* Lakes, received by PermaPlate on July 18, 2025. 
   
  The PermaPlate Appearance Protection Package was purchased by ******* on March 16, 2024, and includes Paintguard™, Leatherguard™, and Fiberguard™, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards.  
  Our records reflect that ******* submitted two claims under her Paintguard™ coverage: 
  The first claim, submitted on January 28, 2025, related to tree sap on all painted panels. On the claim form, ******* indicated the damage was first noticed on May 17, 2024. Per the terms of the limited warranty, all damage must be reported within 30 days of discovery. This claim was submitted 256 days after the reported discovery date and was therefore denied for exceeding the required notification period. 
  The second claim, submitted on July 16, 2025, was for paint chipping on the rear driver-side door. As paint chips are specifically excluded from coverage under the warranty terms, this claim was also denied. 
  We would also like to address *******'s concern regarding the selection of “Other” as the damage type on the claim form. Please be assured that all claims are carefully reviewed based on the description provided, supporting documentation, and submitted photos—regardless of the selected category. Claims are not denied solely due to the selected category but rather based on the warranty’s stated terms and conditions. 
  PermaPlate is committed to providing a positive customer experience and sincerely regrets any frustration or confusion ******* may have experienced. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have some spots on my door. The claim was approved to be fixed. The rep they sent out specifically said it was his professional opinion that this was caused by tree sap or bird poop, both of which are covered under my plan. They're saying they won't cover it to be repainted.

  

  Business Response

  Date: 06/26/2025

  This is in response to the complaint reported to the Better Business Bureau by ******* ********, received by PermaPlate on June 19, 2025.? 
  Our records indicate that Mr. ******** purchased the PermaPlate Appearance Protection Package on June 08, 2018. This package includes Paintguard™, Leatherguard™, and Fiberguard™, which are designed to protect various vehicle surfaces against specific environmental hazards.? 
  On May 20, 2025, Mr. ******** filed a claim for bubbling paint on the driver-side door, which was approved for inspection and potential reconditioning. Following the inspection, the technician determined that the damage required repainting and was unable to confirm whether it resulted from a covered hazard, such as bird droppings or tree sap. As the cause of the clear coat bubbling could not be definitively identified, the claim was denied for further repairs. 
  We have been in communication with the customer, have addressed their concerns, and reached a mutually agreed-upon resolution. 
  PermaPlate remains committed to delivering a positive customer experience and regrets any misunderstanding the ********’s may have encountered. 
  

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: 23490861
  
  
  
  I am rejecting this response because:

   

  the tech actually said it WAS due to bird droppings and you all went back on the denial after contacting him. So I want to make that clear. I did accept a potential resolution but it has not been followed through with as of yet.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 07/07/2025

  This is in response to the complaint reported to the Better Business Bureau by ******* ********, received by PermaPlate on July 1, 2025.  ? 
  As noted in our previous response, a mutually agreed-upon resolution was reached. Mr. ******** signed a settlement and release on June 24, 2025, regarding the approved damages, thereby formally concluding the matter. 
  PermaPlate remains committed to delivering a positive customer experience and regrets any misunderstanding Mr. ******** may have encountered. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty for my windshield replacement with PermaPlate. They have been very difficult to deal with and when asked to verify information they say they do not have that information it is only for internal use. This last replacement I was near the limit of my coverage. I did not request OEM glass because I knew it would exceed my limit. All documentation and customer service agents indicated there would be no charge to me I had enough to cover. When the technician arrived he said I would have to pay $81.48 for the difference in my limit and the cost. I told him there shouldn't be he indicated his boss told him it was over my limit. I did not request OEM glass and was never notified it was not available. Safelite installed the OEM glass and said they would contact Permaplate because the after market is not available. They repeated the same information about my limit. I called Perma Plate and they just kept repeating it was over the limit. I told them and the claim shows I did not request OEM glass. They continued to repeat the information about the limit and refuse to pay the difference even though they said there would be no cost to me and never informed me that the after market glass was not available. The agent this time tried to say I have had OEE glass installed that was $1000 or more and so even if I didn't request OEM it could be that much. I have an email from the agent that shows all the $1000 plus installations are all OEM. Both Safelite and Permaplate indicated OEM was not requested just to clarify so Permaplate does not try to say it was requested at the shop.

  

  Business Response

  Date: 06/12/2025

  This is in
  response to the complaint filed by ******** *******, received by PermaPlate on
  June 11, 2025.
  Ms. *******
  purchased PermaPlate Windshield Protection on March 18, 2023. This plan protects
  the vehicles windshield should it become damaged by propelled rocks or other
  propelled road debris while driving on paved roadways by providing coverage for
  up to 60 months, with a $5,000.00 aggregate limit.
  At the time her
  most recent claim was filed, Ms. ******* was informed that she was nearing the
  aggregate limit of her policy. While the remaining balance was sufficient to
  cover an Original Equipment Equivalent (OEE) windshield replacement in full,
  the servicing facility did not have an OEE windshield available and proceeded
  with an Original Equipment Manufacturer (OEM) windshield. Unfortunately, due to
  this change and circumstances outside of PermaPlate’s control, the cost of the
  replacement exceeded the remaining aggregate, resulting in an $81.48
  out-of-pocket expense.
  We have since
  been in direct contact with Ms. ******* and a resolution has been reached.
  PermaPlate
  remains committed to delivering a positive customer experience and regrets any inconvenience or misunderstanding Ms. ******* may have encountered.
  

  Customer Answer

  Date: 06/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23450460, and find that this resolution is satisfactory to me. However, it is unfortunate that I had to file this complaint to get this resolved.  They have agreed to approve and pay the difference in the cost.  Unfortunately their response omitted the fact that I was told by both Permaplate and the service provider there would be no cost to me and this would likely be the last time I would be able to receive full coverage of the cost of the windshield because I was approaching the limit. At no time did they inform me that the OEE glass was not available and OEM would be used and there would be an additional cost.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for the PermaPlate Protection and IAS Phantom Footprint that were added to my recent vehicle purchase without my knowledge or consent.
  
  On January 25, 2025, I purchased a vehicle from Cadillac of South Charlotte. At no point did the salesperson discuss these products with us, and we were never given the opportunity to accept or decline them. The only products mentioned were tire protection and an extended powertrain warranty, both of which we explicitly declined while the salesperson was holding the tablet.
  
  However, we later discovered that PermaPlate Protection and IAS Phantom Footprint were checked off by the associate and added to our loan without disclosure or authorization. This was done without our consent, and we were completely unaware of these charges until reviewing our financing documents.
  
  This is an unfair and deceptive practice, and I am requesting an immediate refund of these charges, issued directly to my financial institution, not to the dealership.
  
  Please confirm receipt of this request and provide a timeline for when the refund will be processed. I expect a prompt resolution to this issue.

  

  Business Response

  Date: 02/07/2025

  This is in response to the complaint submitted to the Better Business Bureau by Robert Fisher, received by PermaPlate on February 4, 2025.
  ****** ****** purchased the PermaPlate Appearance Protection Package on January 25, 2025, which includes Paintguard™, Leatherguard™, and Fiberguard™. These products are applied to specific surfaces of the vehicle to provide protection against certain common environmental hazards.
  We have communicated ******** concerns to the dealership and escalated the matter to their management team for further review.
  PermaPlate remains committed to providing a positive experience for all customers, and we regret any confusion or inconvenience ****** may have experienced.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Ford Mustang Ecoboost at AutoNation Ford Gulf Freeway and was deceived for their appearance protection package. I was told that the "appearance package" was refundable and it covers unlimited number of paint damage protection, which is not true from the 3rd party company, "Permaplate", that actually performs the service. A lot of misinformation, and they would not refund me for the package due to it being a product applied to my car, which is insane. It's just a warranty and not a "product". Literally all it takes is to erase my information in their system and refund me. I'm writing this complaint here to hopefully request a cancellation form.

  

  Business Response

  Date: 02/04/2025

  This is in response to the complaint submitted to the Better Business Bureau by ******** Tang, received by PermaPlate on January 28, 2025.
  ******** Tang purchased the PermaPlate Appearance Protection Package on January 6, 2024, which includes Paintguard™, Leatherguard™, and Fiberguard™. These products are applied to specific surfaces of the vehicle to provide protection against certain common environmental hazards.
  We have communicated ********’s concerns to the dealership and escalated the matter to their management team for further review.
  PermaPlate remains committed to providing a positive experience for all customers, and we regret any confusion or inconvenience ******** may have experienced.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled policy. It has been 6 weeks and have not received a refund. The dealership states they have not received the proper documentation from them.

  

  Business Response

  Date: 01/20/2025

  This is in response to the complaint filed with the Better Business Bureau by ******* ********, received by PermaPlate on January 14, 2025.
  According to our records, ******* ******** purchased PermaPlate Paintless Dent Repair (PDR) protection through the selling dealership on October 9, 2024. On December 12, 2024, we were notified by the selling dealership that Ms. ******** wished to cancel her PDR coverage. PermaPlate promptly processed the cancellation request, and confirmation of the cancellation was sent to the selling dealership on December 31, 2024.
  Please note that the selling dealership is responsible for issuing refunds for canceled coverages. We have contacted the dealership on *******'s behalf and have been informed that they are in the process of issuing the refund.
  We are committed to ensuring a positive customer experience. We regret any inconvenience or misunderstanding ******* ******** may have experienced and appreciate the opportunity to address this matter.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Perma Plate coating sold and recommended through the dealership for our 1st motorhome Sep. 2020. I contacted Perma Plate July ******, ******** responsed that I'd get a visual restoration inspection on July 30 in which **** did the inspection. I didn't hear from them for over a month, finally after I tried contacting ***************************** scheduled a restoration for October 29, all they did was wash the motorhome and put some thick goopy stuff on it which made it worse. I contacted Perma Plate and said this isn't a quality job and they didn't fix the problems. I still have oxidation, marking running down the sides, water spotting, etc. They said they paid $695 for the inspection (fading/peeling decals, water spots) in July. Then they said they paid for the "reconditioning" $1750 for the ************ stuff. Perma Plates resolution is to pay me to end our contract agreement to fix the problem. I've been inundated with phone calls, some being nice but others being very rude to me over the phone. I've also received many Settlement and Release ********** through my email. How can I even considering ever recommending this company to anyone when they don't back the claim that they'll fix all problems with a signed contract. If and when I ever need a coating for a vehicle again, I won't use Perma Plate. How can I, they don't back their own product.

  

  Business Response

  Date: 12/19/2024

  This is in response to the complaint reported to the Better Business Bureau by ***** ****** on December 13, 2024.
  
  On September 5, 2020, Mr. ****** purchased the PermaPlate Recreational Vehicle Appearance Protection Package, which includes Paintguard, Leatherguard, Fiberguard, and vinyl awning protection, designed to protect specific surfaces of the recreational vehicle against certain common environmental hazards. Furthermore, ********** also provides coverage for manufacturer striping, decals or graphic designs against fading for three years from the date of manufacture.
  
  In July of 2024, Mr. ****** filed a claim with PermaPlate in July 2024, Mr. ****** filed a claim with PermaPlate. Following an inspection and subsequent reconditioning effort, Mr. ****** expressed dissatisfaction with the results. Specifically, he requested that the vehicles decals be replaced to restore the recreational vehicle to its bright, shiny original look.
  Unfortunately, this request falls outside the terms and conditions of the warranty. Despite this, and in an effort to reach an amicable resolution, PermaPlate offered to settle with Mr. ******* so that he could address his concerns to his satisfaction.
  
  Customer satisfaction is of utmost importance to us, and we regret any misunderstanding or dissatisfaction Mr. ****** may have experienced. We remain committed to providing high quality service and support to our customers.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2018, we purchased a car from blue k*** auto. It was a ******* Tucson. They sold us on permaplate. It is a package that protects against damage interior and exterior. We bought into the package. They gave us a cleaning kit and window sticker.I have had the car for 6 years, and now have 2 kids. There is some wear and tear stains, and needs detailed. Since we paid for permaplate I thought I would file a claim. I followed up as I did not hear anything from the company. They said they cannot cover the damage to the interior (stains and wear and tear) because it was not filed within 30 days of damage! Asking their customers to count the days between stains, when they paid for a cleaning package is unreasonable. Especially since I am within the coverage time period. The coverage expires 1/4/25. They also wont cover rust that is starting to appear, so I am questioning why else did we purchase this, when the cleaning they are offering to cover will come out at a car wash! Thanks, but no thanks permaplate!

  

  Business Response

  Date: 10/31/2024

  This is in response to the complaint reported to the Better Business Bureau by ******** *******, received by PermaPlate on October 24, 2024. The PermaPlate Appearance Protection Package was purchased by ****** and ******** ******* on January ******, and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. On October 20, 2024, the ******** filed claims for paint chipping and permanent staining on all seats. After a thorough review, both claims were denied as they fell outside the warranty coverage and notification requirements. We reached out to ******** ******* on October 29, 2024, to clarify the scope of her PermaPlate warranty, its coverage limits, and the recommended claims process. During this discussion, we reached a resolution that ******** found satisfactory. We regret any misunderstanding experienced by ******** and ****** ******* and are committed to providing a positive customer experience.

  Customer Answer

  Date: 10/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2012 **** Fusion from the dealership on August 28th, 2024. The car hadn't been seen by any of the sales team there because it had just been delivered when we went to the lot, when it came time to sign papers and agree on a price, this Perma Plate Paint protection and leather guard were now listed on paper with the cost of $879.00 and no option to take this off. There is no Perma Plate sticker on the car nor any indication of application. I do not wish to have this fee nor do I want to have or pay for the warranty that comes with it. This is a forced back-end scam at the end of a car deal to not provide a choice as well as no verification of the product even being applied. Even if it was applied, who chose to apply it before asking the future owner of the car??

  

  Business Response

  Date: 09/10/2024

  This letter is in response to the complaint reported to the Better Business Bureau by ***************************, received by PermaPlate on September 3, 2024. The PermaPlate Appearance Protection Package was purchased by ********************* on August 28, 2024, and includes Paintguard, Leatherguard, and Fiberguard, which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. 
  ********************************* complaint, the selling dealership included the PermaPlate Appearance Protection Warranty in the selling price of the vehicle with no option to opt out of purchasing the warranty. ******* also expressed concern of whether the PermaPlate product was in fact applied to the vehicle, as a PermaPlate sticker was not applied.  
  We cannot speak for the selling dealership regarding their pricing and warranties sold at time of purchase. In the interest of customer satisfaction, however, we have communicated with the selling dealership to discuss ******** concerns.  The selling dealership advised that the end price was agreed upon by the purchaser, *********************. The dealership also advised that it is not common practice for them to apply a PermaPlate sticker after the product has been applied.  
  We have communicated our findings to **** and *************************** and believe that we have addressed their concerns to the best of our ability.  It has been confirmed that there are no additional concerns regarding PermaPlate. 
  We are committed to providing a positive customer experience and regret any confusion that may have occurred at the time of purchase.  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a paint and dent warranty from PermaPlate to protect my car against dings, bird droppings, oxidation etc. When I finally need to use it due to the birds / sap/ etc. The company scheduled an appointment with a company that never showed. When I did a follow up they said they don't have anyone in my area to do the work and that I should find someone. I could not find a company that does the specialty work so I took it to a regular car collision shop. PermaPlate did not honor the estimate because of the amount. The repair shop will only paint. They don't do small repairs. After another discussion with PermaPlate they said that my claim is denied because my request does not adhere to the contract. The repairs that I requested absolutely fit into the criteria of the contract. After I pointed that out. PermaPlate then said that my original claim was for a dent and not for paint damage and that I need to file another claim. It's already been a month and noone has even been out to look at my car. PermaPlate said that I had to file a new claim on website because they don't do paint claims over the phone so I filed on line where it states that someone will contact you in 3 days. To date no one has contacted me. I believe that this company is a scam. If they cannot provide the services that they are selling in a particular area than PermaPlate should refund my money.

  

  Business Response

  Date: 08/28/2024

  This is in response to the complaint reported to the Better
  Business Bureau by Michael Thomas, received by PermaPlate on August 22, 2024.
  Michael Thomas purchased the PermaPlate Appearance Protection Package on
  September 6, 2021, which includes Paintguard™, Leatherguard™, and Fiberguard™,
  and is designed to protect specific surfaces of the vehicle against certain
  common environmental hazards. Additionally, Michael purchased the PermaPlate
  Paintless Dent Repair, which covers dents and dings less than 4 inches across
  on the vehicle’s exterior horizontal or vertical flat, painted sheet metal
  surfaces.
  On July 1, 2024, Michael called to file a claim for dents as
  well as oxidation. While his claim for dent repair was initially approved,
  further investigation revealed that the location of the dents could lead to
  paint damage during repair, resulting in a denial of that portion of the claim.
  However, we approved Michael’s claim for oxidation.
  We have reached out to Michael and have come to a
  satisfactory resolution, which we believe addresses his complaint.
  We are committed to providing a positive customer experience
  and sincerely regret any confusion surrounding Michael’s claims.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22178459
  
  I am rejecting this response because:
  

   

  I had a open claim with PermaPlate that was closed because I did not respond. I did not respond because I was still waiting for PermaPlate to resolve the issue as they said that they would. Unfortunately, the issue was never resolved. I was in contact with a representative who said that the would get this resolved. After weeks of waiting for PermaPlate to a assign a company to do the work and travel back and forth for 100 miles using 2 different autos the assigned company said the could not do the job because I needed paint correction. I assumed that's what I was going to get. Not only was this subpar business not able to do a paint correction but they gave my car back worst than when I brought it in. They gave my car back lacking the luster it had when I took it in, with swirls everywhere. After all of that driving back and forth I had to wax and polish my vehicle myself to put it back to it's original shine. PermaPlate has not reached out with a viable solution as of yet, but have send me more than 15 emails requesting my signature on a "Good Will" waiver releasing them from liability, which I never signed because I never trusted PermaPlate to do the right thing. The way they conducted business thus far only made me more skeptical so I would never sign anything in advance trusting that they would do what they were paid to do. Which was to insure the paint job and interior of my vehicle. After dealing with with this issue for more than a month now there has been no solutions that has benefited me, the consumer.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/21/2024

  This is in response to the complaint reported to the Better Business Bureau by ******* ******, received by PermaPlate on September *******. As noted in our previous response, ******** Paintguard claim was approved and assigned to a local body shop. On September 16, 2024, we received the final inspection report and invoice from the technician assigned to the claim, which indicated that they were not equipped to address the paint etching as the damage was more extensive than initially anticipated. This prompted the creation of a new claim for further work. We have since spoken with ******* and informed him that we are still actively working on his claim, and we are in the process of locating a body shop that is better suited to handle the necessary repairs. PermaPlate remains committed to ensuring a positive customer experience and is actively working towards a resolution for ******** claim.

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******