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Business Profile

Book Publishers

Peapil Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saw an ad on Facebook for The Mediterranean Refresh: Under 30 Minutes
    April 12, 2025
    Amounts: $9.95 and $49.00
    Once I added my credit card information other books to purchase populated. I was unable to deselect the item for $49.00. Since I was unable to deselect the additional item, I left the page without completing the order. Then a notice flashed on my screen that the order was declined by my bank. I thought I was in the clear; however, I then found both charges on my card. I called my bank and filed a dispute. The bank informed me that they were adding additional items beyond what I was aware of thus the decline beyond the 2 items. I instantly emailed the company by replying to their email stating my concern and requested a full refund which they denied. I continued to request a refund but they say I only paid shipping fees and don't refund shipping fees. I was told I was sent to their legal department. I have since found a FB group alerting others of this SCAM ***********************************************/ (The Mediterranean Refresh Scam. the bank said they provided documentation that I made the purchase. I have again emailed the company letting them know that I would be reporting them. This company is a problem and has deceitfully set up system to SCAM consumers.

    Business Response

    Date: 05/08/2025

    Hi *****, We are very sorry that you did not have a perfect experience with us. As per our continued conversation through email. Your order was delivered to you exactly how it was placed. Your physical books were delivered to you at the registered credit card address and your eBooks were delivered to the email you provided to us when you placed your order. This order was placed from and authorized from IP address: ************ which is registered to your name and device. 2 weeks after you placed your order, you disputed the $49 eBook bundle with your bank under dispute category "product not received", we then proceeded to work with your bank to proof A. That you indeed placed this order, and B. Accessed and downloaded these books multiples times across multiple devices. We provided these logs and facts to your bank. Here they are again for your reference: 

    Date IP address User-Agent Referrer
    April 12, 2025
    01:51 PM ************ Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 *****************************
    April 12, 2025
    01:53 PM ************* Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 *****************************
    April 12, 2025
    01:53 PM ************ Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 *****************************

    We are extremely confused with your complaint as you are saying that you did not order this, (to which is factually false and we have provided the logs to prove this) and yet you then went to your bank and disputed it as "Product Not Received" 

    Why are you telling your bank you did not receive your order but then filing a complaint saying you didn't order it in the first place? 

    If you did not order this product, (to which we have proven you did) then why did you download and access it multiple times? 

    As per our continued conversation with you through email, we are trying to support you with your order in accordance to our policies. 

    However, the fact remains that your physical book was delivered to you on April 24th as per USPS proof of delivery:

    ******************************************************************************************

    And your eBooks as per the logs above. 

    In regards to your statment: "The bank informed me that they were adding additional items beyond what I was aware of thus the decline beyond the 2 items." we feel its important to highlight that we CAN NOT and DID NOT add products to your order. All purchases were placed from IP Address: ************ and we provided proof of this to your bank. If your bank declined a charge, that is on your banks end and we have no control over this fact. 

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recd an email referencing this order saying it was delivered on April 2. I have reached out to them on 3-4 occasions and I keep getting the same automated response....give it more time. It definitely stated delivered! They also suggest i reach out to USPS...as if they can tell me. Don't order from this company

    Business Response

    Date: 04/08/2025

    Hi *****, we are very sorry to hear that you did not have a perfect experience with us. As per our continued communication with you. As per the tracking info that you were provided, the **** has provided us BOTH with proof of delivery for your order. As we mentioned, if your order was not delivered even though they provided us BOTH with proof of delivery, you will need to file a claim with the ****. We shipped, and delivered your order to the registered credit card address and have provided proof as such. We recommend and encourage you to contact the **** and file a claim. This is the only thing that can be done as THEY HAVE PROVIDED US BOTH with proof of delivery. Please proceed to file a claim with them and let us know if there is anything else we can be of support with. Thanks so much, 

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered a book! I only ordered a free cookbook that I pd $10.00 shipping fee only! On 3/8/25 they withdrew another 49.00 from my checking account!!

    Business Response

    Date: 03/26/2025

    Hi *****, we are very sorry to hear that you did not have a perfect experience. However, as of now, we have never received any communication from you nor have you ever provided us with any order information. (if you have one with us)

    We would love to support you if you have an order with us and need some help.  Please simply reach out to us at [email protected] and we would be happy to assist. 

    Naturally, if you do not contact us, and do not communicate with us, we can not support you. 

    Thank you, 

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26 I ordered a book through an ad by Peapil Publishing online. During the checkout phase of my purchase, they offered a couple of different ebooks at a one-time heavily discounted price. I opted for these options at the heavily discounted price of pennies on the dollar. When I received my confirmation I had been charged for the full price of these ebooks. Within minutes I contacted them with the issue and asked that they cancel the order as they overcharged me. I never opened the links to the ebooks (which they have a way to know based on their response to other complaints on here). They refused a refund (except for the original book purchase) and offered a store credit for what they overcharged. This is not an acceptable resolution to overcharging a customer. I am requesting a full refund as I want nothing from this company now that they have treated me this poorly.

    Business Response

    Date: 03/06/2025

    Hi there, 

    Thanks for your message, we are very sorry that you did not have a perfect experience with us. 

    First we wanted to get clear on the facts of the situation as your complaint is not accurate. 

    As per our conversations, you were not overcharged for any items that you ordered. The product details clearly outlines the price of the product when you are making a purchase with us. We are sorry if you may have miss understood or **** **** one or some of your purchases. 

    Furthermore, you paid with ****** pay, to which verified each transaction with biometrics. 

    When you voiced your concerns to us, we supported you and offered you a partial refund on some of your products and a gift card totalling the entire order amount. 

    Our refund policy is crystal clear, we do not offer refund on digital products (eBooks) once the customers email provider has marked it as delivered and/or opened. To which was provided. 

    You continued to push back and in support of you we proceeded to refund you another 2 of your products for a total of 3 out of the 4 you ordered.  

    As per our continued communication with you. We think this is more then fair and we have gone above and beyond to support you. 

    You were not overcharged. Period.

    Your order was placed and delivered correctly and as per your order confirmation and as per our policies. 

    We are truly sorry that you did not have a great experience and this is why we continued to support you by offer refunds on 3 out of the 4 products you ordered. 

    Thanks, 

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 01/04/2025 process date 01/05/2025
    amount charged $18.90
    I DID NOT purchase anything from this company. This is a scam.
    My bank is going to charge me $50.00 if I change this BRAND NEW CARD!
    01/04/2025 is the FIRST day I used this card.
    I don't know what this company Peapil Publishing is and how they got my number and I want the charge REMOVED. AND I WANT THIS COMPANY PENALIZED

    Business Response

    Date: 01/06/2025

    Hello *******,
     
    We see that you placed an order for the Mediterranean Refresh: Under 30 Minutes book for $9.95, and then added our Desserts on the Mediterranean (eBook) for $8.95 on January 3rd, 2025 at 9:28 pm EST. Order total $18.90.
     
    We can confirm that these books were ordered from IP address ***************, which is registered to your name and was placed from your mobile device. Moreover, the email address and shipping address are the same as the credit card registered address. Only you have access to this information.

    All the billing info for this order is correct and the order is being shipped to the credit card registered address. 

    This is not fraud. Period. 
     
    An order confirmation email was sent to ****************************** on January 3rd, 2025 at 9:28 pm EST, followed by the email with the eBook.
     
    We have canceled the Mediterranean Refresh: Under 30 Minutes book shipment, and issued a refund for your order total.

    Again, this order has been canceled and you have been refunded in full. 
     
    If you have any further concerns please don't hesitate to contact us.
     
    Have a good day,

    Customer Answer

    Date: 01/13/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Of NOTE: It was discovered that the hired care-giver for my husband used my information and placed this without my knowledge - taking it upon themselves to 'do what was best for my husband'.  The agency this person works from has been advised.



    Sincerely,



    ******* *** * ********

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Place: October 3, 2024
    Refund/Cancellation request October 3rd, 2024
    Reached out to company then credit card merchant

    Charged for items (not presently used/opened) with misleading prices
    Charged for item never received

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