About

Local BBB:

BBB Mountain West

BBB File Opened:

12/17/2002

Business Started:

2/15/1989

Business Started Locally:

2/15/1989

Business Incorporated:

7/28/1992

Type of Entity:

Corporation

Alternate Names:

Pictureline.com

Business Management:

Mr. Jens Bach Nielsen, President

Additional Information

Refund and Exchange Policy

We want everyone that shops at pictureline to receiveproducts in perfectly pristine condition. Our return policy reflectsthis commitment to our customers, and we hope that it's a win-win foreveryone! We accept returns up to 14 days from the date of receipt for all products that meet the following requirements:
Items must be unused and unopened.
Items must be returned in original condition, and all warrantycards, product manuals, etc. must be in original, unaltered condition.

What Can I NOT Return?
Opened and/or used items.
Sensitized materials, such as film, photographic paper, liquid chemicals, etc.
Items received in anything other than original condition.
Any Apple products.
Any DJI products.

What If I Get A Defective Item?
If you receive a defective product, we will happily replace your product at no cost to you!
All defective returns must be made within 14 days of receipt ofproduct. Full manufacturer warranties are supplied with merchandisepurchased from pictureline.com. Please call if you have any questionsregarding the repairs or services covered under a manufacturer warranty.
Can I Return Special Orders?
If you'd like to return a product you purchased that is not aregularly stocked item in our store, we will happily do an exchange orrefund your credit card. There will be, however, a 15-20% restocking feefor us to send the product back to the manufacturer as they charge usto ship the product back to them. This fee is determined when we contactthe manufacturer and notify them of the return.
How Do I Return My Item?
1. First we need to make sure your item is returnable, so give ourorders department a call at 1-800-748-8200 so we can get you properauthorization.
2. Once you're authorized, just ship your item back to us!
Pack all items to be returned in a sturdy shipping carton. (Use the original if you want!)
Enclose a copy of your sales receipt. Keep the original for your records!
Ship it back by the method of your choice. We suggest you ship by an insurable method, just to be safe!

How Do I Get My Refund?
On approved returns, refunds will be issued for the amount of theproduct less the 5% credit card processing fees and any manufacturersrestocking fees that may apply.
Credit for returns are normally processed within 3 business days from the date we receive the merchandise.
Credit will be applied to the credit card given online when the original order was placed.
Shipping and handling fees are not refundable.*
Exchanges can easily be arranged by contacting us at [email protected]. Please be sure to include your order number in the subject line. You can also contact us at 1-800-748-8200.

*pictureline.com is not responsible formerchandise damaged by customer misuse or failure to follow instructionsspecified in the supplied owner’s manual. pictureline.com policies andprocedures may not at all times comply with pictureline retail storepolicies. pictureline.com is not responsible for typographical orillustrative errors. Please see store or call for details.

Business Categories

Photography Equipment, Computer Hardware, Video Equipment Rentals