Complaints

This profile includes complaints for Jerry Seiner Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jerry Seiner Dealerships has 4 locations, listed below.

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  Jerry Seiner Dealerships

  730 W 2100 S Salt Lake City, UT 84119-1526

• 

  Jerry Seiner Dealerships

  10487 S Jordan Gtwy South Jordan, UT 84095-3915

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  Jerry Seiner Dealerships

  955 N 400 E North Salt Lake, UT 84054-1905

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  Jerry Seiner Dealerships

  1530 S 500 W Salt Lake City, UT 84115-5104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Kia Soul Electric engine from another dealership (Tim Dahle Nissan,) however I had to immediately take it to a Kia Service Department because the battery would not fully charge. This service department has had my vehicle for over a week now, I have had to repeatedly call for status. They never return calls. Finally, they have informed me that the cause is a faulty main EV battery that is under warranty. Now, the complaint is due to this service dealership advising me that it can take 2 months to receive the replacement. They offer no loaner vehicle and who knows how long they’ll take to fix. In the meantime I am without a means to get to work or have transportation and this dealership is so not willing to work with me to resolve this situation. They should be sued! I am also forced to pay mt monthly car payment and insurance premiums for a vehicle that I don’t have!

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jerry Seiner on 8/8 to get a tire repair. I have an extended warranty that will cover up to $250. I went in and stated I need a new tire under this warranty. After 3-4 hours they stated they have been fighting with the warranty company and came back and said they approved the $250 and that my portion would be $380 on top of that and they were waving the $60 labor fee. I told them to take off the tire since they didn't bother to authorize this. They then stated I need to pay the $60 labor fee to take off the tire. So what they were doing was getting the money from the warranty company, pocketing it and charging me the price of the tire. I can't find a price of the basic tire for my vehicle anywhere for the price of $690. Just want you to look into this fraudulent company.

  Business Response

  Date: 08/13/2024

  August 13, 2024
  
  BBB
  3703 West 6200 South
  ************************
  
  
  RE:          22118095
  
  Our Service Manager at Jerry Seiner Chevrolet, ***********************, met with ****************, ********************************** husband. He went over the details of the repair offered to ****************, which she later declined. We then credited the tire back and she paid for the labor performed.
  
  **************** agreed to refund the ******* the amount paid for labor of $65.54. The entire repair order has been refunded and the ******* have opted to purchase a new tire elsewhere.
  
  We believe this has been settled to the customers satisfaction.
  
  Please reach out if you have any questions.
  
  Sincerely,
  
  
  *************************
  Corporate Office
  
  P  ************
  E  ****************************************************
  
  Jerry Seiner Dealerships
  ***************************************************************************************************
  www.jerryseiner.com
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased (2) 2021 Escalade ESV vehicles from this dealer. They have had numerous problems and have had to take my ESV back to them on numerous occasions, one of issues is the front bumper pops out on both sides where the body line meets the head lights. This has been going on since new, and rips the paint off each time. The brackets are broken that holds this together, now down at the dealer for the 6th time since new. They have yet to fix the issue. I had to cancel summer vacations, because the vehicle has been in the shop now for OVER 10-weeks. I have called multiple service technicians, left voicemails and none of them have responded to my messages, nor bothered to call me back over the last 8 days. The service technicians can’t give an honest answer. 3 main items to repair, the bumper popping out now for the (6th) time. The retractable canvas shade cover broke a clip and needed to be replaced. Service technician told me 6 weeks ago, they had that part and had a tech working on the replacement that day. I needed the vehicle and asked to come pick it up the next day. Nobody called, nobody answered, or returned my calls. The air ride went out on this same vehicle, with only 30k miles. Again asked to pick up vehicle, the other tech was no longer working there. Asked again to pick up vehicle since sun shade was fixed and had a trip planned. Nope they said the suspension module is out of the vehicle and new one comes on Oct 6th (6-weeks ago). They took back the AT4 courtesy vehicle 4-weeks ago, barely put 1k miles in 7-weeks & gave me get a cheap Jeep Encompass. When you spend $250k on 2 vehicles and have chosen the top of the line Escalades for that reason, they should also be taking care and considering the customer satisfaction and quality. Have had multiple problems with this dealership since purchase, and even discussed with GM of dealership, which did nothing for resolution. Still terrible customer service, no Escalade, no resolution, no response.

  Business Response

  Date: 10/25/2023

  We are truly sorry to hear about the ongoing issue you have been
  experiencing with your 2021 Escalade ESV vehicle from our dealership. Your
  satisfaction and the quality of your vehicle is of utmost importance to us, and
  it is disheartening to learn that you have been facing problems with one of
  your vehicles.
  We understand your frustration with the front bumper, The fact is;
  the brackets holding the bumper are faulty, not broken. This issue is something
  that has already been addressed, corrected and fixed, with your vehicle. There
  is a Technical Service Bulletin for this concern from General Motors, Yes - the
  manufacture, GM is aware of this issue and that it is a common concern.
  Additionally, the lack of communication and responsiveness from
  our service technicians is not acceptable. We have Certified Service Consultants;
  it is their responsibility to keep you informed about the status of your
  vehicle's repair and to address your concerns promptly.
  While we strive to deliver the best service possible, external
  factors such as labor strikes can disrupt our ability to provide timely
  repairs. I appreciate your patience and understanding as we navigate this
  challenging period. Rest assured; we are doing everything in our power to
  expedite the repairs once the necessary parts become available.
  I would like to emphasize that our commitment to satisfaction
  remains unwavering. As soon as the suspension module/harness arrives, we will
  make it a top priority to install it promptly and return your vehicle to you in
  the best condition possible. In the meantime, we will continue to monitor the
  situation closely and provide you with regular updates on the status of your
  vehicle repairs.

  Your concerns about the courtesy vehicle provided and the
  prolonged time your vehicle has spent in the shop are also duly noted. Our goal
  is to provide loaner vehicles as a courtesy to ensure our Cadillac customers
  have transportation while their vehicles are being serviced. These vehicles are
  typically intended for short-term use to accommodate your needs. While we
  appreciate your understanding, we do have some guidelines in place, including
  the limitation on mileage, as suggested by the manufacture. If
  you believe that the loaner vehicle provided to you does not meet your needs,
  please don't hesitate to let us know, you could just reach out to us. We
  are committed to making every effort to ensure your satisfaction, even in cases
  where a "Cadillac" loaner may not be available.
  Your understanding and patience are greatly
  appreciated and we remain committed to delivering the high level of service
  that you expect and deserve. If you have any other questions or if there's
  anything else we can do to assist you during this challenging time, please do
  not hesitate to contact us.

   

  Customer Answer

  Date: 10/30/2023

  
  
  Complaint: ********
  
  
  
  Updating the status of this complaint.  I have been contacted by dealership service tech Michael on the part issues, trying to expedite the part through Cadillac.   

  Jason from the dealership made contact with me on Thursday October 26th, at 2:24PM.  Still working on allocating an equivalent full size loaner vehicle that is comparable to my Escalade. 

  No resolution as of yet, regarding this complaint.  

  
  
  
  Sincerely,
  
  
  
  ****** **********