Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was horrible an they charged my card again when i had already paid through Hotwire.com but they said the date was wrong and they wanted to fix it. Asked for my card. But it ended up charging me and they made me put 100 cash down deposit an are Refusing to refund... because i had my ride come for me at 10:00am. At 10:00.03 they came pounding and yelling an screaming at my door. Even tho i did reserve for 2 adults only I slept there. I went in to talk to the manager few times never available and yessenia mgr name never answers her phone. I made a complaint to Hotwire as well they also tried to get in touch. As well. I think they do this to everyone. This is crazy the way she was yelling at me over a ride coming in to help with my bags which he didn't know that i didn't have them. But should have not been such a big deal.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/17 I booked a room for my daughter at 4pm mdt Her name is ***** ******. I was advised after booking she Would need ID and confirmation number. She had both and presented this to the desk attendant at 9pm. He told her she needed to give her 100.00 cash to get her key. She asked for a manager and none to be had. She told him she did not have that cash and that the booking I made was told ID and confirmation number. I advised her to leave (she is 31) because this sounded a bit sketchy. She then obtained a hotel room south of Salt Lake City. This is unconscionable!!’ I called the booking company *** *** **** and spoke to Kim on 9/17 that I wanted a refund . She then told me she would follow up and get back to me in 5 days. It is now 9/5 and I have heard nothing. I made a dispute charge with my credit card company which could take weeks. The amount owed to me
  Is 97.76 .

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28 2022 my boyfriend and I were attending a concert At the complex in SLC and decided to stay in the Econo lodge downtown. When we got there to check in they told us we needed a 100$ cash only deposit which wasn’t advertised on the website. We get to our room and notice the door looks as if it’s been kicked in and doesn’t shut or latch unless it’s locked. There was two holes in the shower behind the faucet to where we could see the piping. The bedding had multiple stains. The outlets were very loose to where when we plugged something in it would immediately fall right out. Some outlets didn’t even have covers on them. There were mouse feces scattered amongst the room.
  After we got back to our room from the concert we let our ride use the restroom before he left. He was in the room for 2-4 minutes. We get a call on the room phone saying we won’t get our deposit back since we brought an unregistered guest into the room.
  The employees were rude and when asked for a managers phone number they denied me.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They weee dirty, the room smelled, the pillows were stained, the shower was broken, the door was broken and had been kicked in in the past. There was burn marks in all of the blankets. The receptionist was rude and refused to give us our money back for the days that we didn’t use. We would like a refund as we didn’t get the services that were paid for.