Business ProfileforBear River Mutual Insurance Company

Starting about 2015 I received a call from Bear river asking for the birthdays of all of our kids. When 2018 came around my daughter ****** turned 16. We did call and let them know that she had a learners permit. However, she has not received a license at all. When I called and let them know that she didn't get a license, the said she has to stay on the ********************** anyway. I never got a reason just that all kids needed to be on the car insurance at all time after 16. A few years later my son ******* got his license so we never questioned it. when my other daughter ********* turned 16 she was added. I did receive an email from a ***** and he did ask about *********. However I did reply stating that she has a learning disability and will not be getting a license any time soon.I sent a message to them stating that our bill is getting to high and unless we can come to an agreement, we would have to find another insurance company. Our agent ***************** tried to explain that they don't add kids automatically. And that they only can refund 30 days of ******. ********* wasn't on long enough to charge us. Bear River billed us for about 5 years of her being on insurance. They also claimed that they have notes from a call that says to add her but nothing about removing her. I know I talked to someone multiple times after she failed her driving test for the 3rd time.I am looking for 4 1/2 years of them overcharging us.