Reviews

This profile includes reviews for Intermountain Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intermountain Healthcare has 273 locations, listed below.

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  Intermountain Healthcare

  175 N Main St Ste 104 Heber City, UT 84032

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  Intermountain Healthcare

  1501 Highland Avenue Burley, ID 83318

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  Intermountain Healthcare

  1165 S 800 E Orem, UT 84097-7230

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  Intermountain Healthcare

  36 S State St Fl 22 Salt Lake City, UT 84111-1624

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  Intermountain Healthcare

  762 W 400 S Springville, UT 84663-3096

Review Details

• Review fromNettie B.

  Date: 04/17/2025

  1 star
  If I could leave a negative star instead of a one I would...primary children's did not do prior authorizations before my daughter had her testing done and get the *** from my insurance I wouldn't leave such a horrendous negative review...their billing **** is the worst ever and I thought ******* family mobile was bad...they sent bills that had not been submitted to my insurance, the amounts were all different and every time you talked to a CSR they didn't know what was going on or told you the opposite from the last conversation...no one there speaks English to make matters worse...I paid the bills that were over $4000 and they sent me a refund check for $66.02(yea, thanks for the tank of gas, NOT!) now they are sending a bill for physician fees when I already paid the bill that that one should have been on...this is the worst billing **** EVER...and she had the audacity to ask if I wanted to take the survey at the end of the call...she would not answer when I called them out and said it was their fault, not mine and not the insurance...

• Review fromSamantha H

  Date: 07/02/2024

  1 star
  All three pregnancies I had here, all three were terrible. However this recent pregnancy here was the worse. Two weeks before I had my baby my doctor as well as I called the hospital to tell them when I come in to be induced I needed to be induced. Because my last baby was 9lbs 2oz and we were extremely lucky, nothing bad happened to him! They shrugged me off and said other patients had more importance than me. When I finally went in after my doctor hounding them and getting extremely angry with them about it. I along with my baby almost died, they had to use a vacuum, he also got his arm stuck which resulted in a broken arm. He weighed at 10lbs 2oz & was 21inches long.Once he was out a group of nurses surrounded my baby & began laughing at the way he moved his broken arm, and cried. I wanted to scream, yet had no energy. I felt lightheaded, & gasping for air.After that doctors nor nurses (except for one nurse) would talk with us to where my in laws and husband had to hound them down to help our baby. None of them helped. When nurses needed to ***** our baby's heel. One nurse grabbed hard onto his foot, while another nurse grabbed his sides and held tightly. He screamed while they laughed. My voice wasn't heard or was possibly ignored when I shouted at them that his arm was broken. I hated the way my family and I were treated here. We did file a complaint, yet as of today we haven't heard anything from them. Our baby is almost 11 months old now. I changed my medical plan, so I don't have to go to ***************** ever again.

• Review fromIsaac G

  Date: 04/25/2024

  1 star
  They doubled charged us for a payment and WILL NOT give back the money they took.We paid a bill about 5 months ago. They accidentally charged our card twice instead of once. So they charged us an extra 1700 dollars! We noticed the mistake in a week. We've called them so many times. We've had our insurance contact them. No matter what we do they keep saying, "okay, I see the double charge. You'll get a refund in 30 days". Then we never hear anything and they never send us anything. In what world can you accidentally charge someone $1700 and not immediately refund them? We don't know what to do since everytime I call them, we go through a big bureaucracy and then they tell us the same thing.

• Review fromDawn S

  Date: 10/14/2023

  1 star
  Disgrace I do not comprehend how ******** doesnt close them down they are they worst ran business in creation with impotent doctors. I am leaving my HMO THANKS TO THE TAKEOVER!

• Review fromCarlos P

  Date: 07/26/2023

  1 star
  After I made an Agreement for a payment (last one of two of a balance of **************** previously paid) on August 3rd with a CS Rep. **************** debited my Bank account on July 26th. When I called today and questioned why they did that. They simply said they can't go over 20 days from the bill. I responded that we agreed to a few days later when I receive our Pension and my Bank is in red today because of you I want you to reverse that. They say sorry they can't do anything about it. So, I responded: your previous CS Rep she lied to me then? ... No answer. I said I was going to leave a Complaint in the BBB, so others know about it.

• Review fromPreston R

  Date: 12/01/2022

  1 star
  I worked for IHC. They are ran by crooks and liars.

• Review fromMelissa K

  Date: 10/24/2022

  1 star
  To request an itemized bill takes 14 business days by email which is absured. They bills do not come with CPT codes and you have to request something called a UBO4 to get CPT codes? IHC is a total nightmare. I avoid dealing with them at all costs

• Review fromDonald B

  Date: 09/30/2022

  1 star
  Over inflated charger- lack of a break down on line items on the invoice. Double charging for services- list goes on and on

• Review fromJackie M

  Date: 09/21/2022

  1 star
  They could care less about us seniors. Totally unprofessional and no compassion. Can't wait to change. Worst of the worst

• Review fromCecilia C

  Date: 09/11/2022

  1 star
  Over the past year, I have lost trust in the Highland Clinic. The amount of miscommunication between doctors, nurses, and front desk staff is astounding! I met with the office manager a couple weeks ago. I decided to try picking up paper scripts. But at the next interaction with staff at this office, I was given two identical scripts for one medicine instead of a script for each of two medicines I need. I accept part responsibility for not checking the scripts. WHY would they give me a duplicate, though??? Its also the one the pharmacy said was out of stock. The one they had, and I didnt need as badly, was in stock and I had no script for it. Just a second copy of the first. Unbelievable. Im looking for a new doctor. Not easy, but I afraid of getting more care here.