Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Intermountain Healthcare has 273 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Intermountain Healthcare

      175 N Main St Ste 104 Heber City, UT 84032

    • Intermountain Healthcare

      1165 S 800 E Orem, UT 84097-7230

    • Intermountain Healthcare

      1180 W 2600 S Woods Cross, UT 84087-2307

    • Intermountain Healthcare

      36 S State St Fl 22 Salt Lake City, UT 84111-1624

    • Intermountain Healthcare

      4646 Lake Park Blvd Salt Lake City, UT 84120-8212

    Business ProfileforIntermountain Healthcare

    Hospital
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    108 complaints closed in last 3 years

    38 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Full-service Hospital Care

    Business Details

    This is a multi-location business.

    Find a Location

    Intermountain Healthcare has 273 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Intermountain Healthcare

        175 N Main St Ste 104 Heber City, UT 84032

      • Intermountain Healthcare

        1165 S 800 E Orem, UT 84097-7230

      • Intermountain Healthcare

        1180 W 2600 S Woods Cross, UT 84087-2307

      • Intermountain Healthcare

        36 S State St Fl 22 Salt Lake City, UT 84111-1624

      • Intermountain Healthcare

        4646 Lake Park Blvd Salt Lake City, UT 84120-8212

      Headquarters
      175 N Main St Ste 104, Heber City, UT 84032
      BBB File Opened:
      8/1/1986
      Years in Business:
      49
      Business Started:
      4/1/1975
      Business Started Locally:
      4/1/1975
      Business Incorporated:
      9/24/1970
      Type of Entity:
      Corporation
      Alternate Business Name
      • Park City Healthcare
      • Intermountain Homecare & Hospice
      • Mountain View Pediatrics
      • Salt Lake Clinic
      • A R Collections
      • I H C Health Plans
      • Select Health
      • IHC
      • Budge Clinic
      • Cache Valley Family Practice
      • Isom Plastic Surgery
      • IHC - Brigham City Office
      • South Cache Valley Clinic
      • Smithfield Family Practice
      • Summit Clinic
      • IHC - Tremonton Office
      • Bountiful InstaCare
      • Holladay InstaCare
      • Logan InstaCare
      • Layton InstaCare
      • South Ogden InstaCare
      • North Ogden InstaCare
      • Herefordshire InstaCare
      • Sandy InstaCare
      • Springville InstaCare
      • Hurricane InstaCare
      • River Road InstaCare
      • Taylorsville InstaCare
      • Saratoga Springs InstaCare
      • Highland InstaCare
      • Southridge InstaCare
      • Bountiful KidsCare
      • Logan KidsCare
      • Taylorsville KidsCare
      • Layton KidsCare
      • McKay Dee KidsCare
      • Memorial KidsCare
      • Mt. View Pediatrics KidsCare
      • Southridge KidsCare
      • LDS Campus Urology
      • Salt Lake Cardiovascular & Thoracic Surgery
      • Salt Lake Gastroenterology
      • Orthopedic Specialty Group - TOSH
      • Orthopedic Specialty Group - Alta View
      • LDS Hospitalists
      • Foothill Family Practice
      • Noyes Surgical Oncology
      • Patton Plastic Surgery
      • Langeland OB/GYN
      • Avenues Internal Medicine
      • Memorial Clinic
      • LDS Campus OB/GYN
      • Bryner Clinic
      • Sevier Valley Family Practice
      • Fillmore Clinic
      • Manti Family Clinic
      • Mt. Pleasant Clinic
      • Ephraim Clinic
      • Richfield Clinic
      • Salina Medical Clinic
      • Holladay Clinic
      • VanDenBerghe Pediatrics
      • Holladay Pediatrics
      • Diabetic Care Center
      • Medical Towers Family Practice
      • Cottonwood Internal Medicine
      • Medical Towers Specialty Clinic
      • Cottonwood Family Practice
      • Taylorsville Clinic
      • Nolan General Surgery
      • Cottonwood OG/GYN
      • Western OB/GYN
      • Rasmussen General Surgery
      • Mt. View Pediatrics
      • Gorang Family Practice
      • Sandy ENT
      • Sandy Clinic
      • South Sandy Clinic
      • Sandy OB/GYN
      • South Jordan Clinic
      • Southridge Clinic
      • Southern Utah Behavioral Health
      • Hurricane Clinic
      • Dixie Orthopaedics
      • Red Rock Pediatrics
      • St George Physiatry
      • Canyon View Family Practice
      • Cardiovascular & Thoracic Surgery - St George
      • Southwest Cardiology
      • River Road Clinic
      • Cedar City Clinic
      • Zion Orthopaedics & Sports Medicine
      • Southern Utah Surgical Associates
      • Pulmonology Clinic
      • Women's Health Specialists
      • Dixie Hospitalists
      • Legacy OB/GYN Clinic
      • Highland Clinic
      • Weipert Pediatrics
      • North Orem Clinic
      • American Fork Pulmonary Clinic
      • Utah Valley Pulmonary Clinic
      • Utah Valley Hospitalists
      • Central Orem Clinic
      • Utah Valley Cardiovascular & Thoracic Surgery
      • North Canyon Family Practice
      • Utah Valley Orthopedics - Orem
      • Utah Valley Sports Medicine
      • Utah Valley Orthopedics - Provo
      • American Fork Internal Medicine
      • Springville Clinic
      • Layton Clinic
      • North Ogden Clinic
      • McKay Dee Hospitals
      • McKay Dee Internal Medicine Clinic
      • McKay Dee Foot and Ankle Clinic
      • Endocrine, Diabetes and Podiatry Clinic
      • McKay Dee Rheumatology Clinic
      • McKay Dee Pediatrics
      • MaKay ENT Clinic
      • Northern Utah Surgeons
      • Herefordshire Clinic
      • South Ogden Clinic
      • Ogden Cardiovascular Associates
      • Calton/Harrison Orthopedic Clinic
      • McKay Cardiology Clinic
      • Cedar City WorkMed
      • Layton WorkMed
      • Logan WorkMed
      • Murray WorkMed
      • Ogden WorkMed
      • Orem WorkMed
      • Salt Lake WorkMed
      • St George WorkMed
      • Tremonton WorkMed
      • Mt Pleasant WorkMed
      • East Millcreek Express
      • Farmington Express
      • Draper Express
      • Midvale Express
      • Layton Express
      • North Orem InstaCare
      • Memorial InstaCare
      • Internal Medicine Associates
      • Orthopedic Specialty Group - LDS Campus
      • Cedar City InstaCare
      • Intermountain Healthcare Inc
      • Intermountain Cedar City Instacare
      • West Jordan InstaCare
      • West Jordan KidsCare
      • West Jordan Clinic
      • Intermountain Health Care
      • Watson Dixie Pharmacy
      • Logan Regional Hospital
      • Carolyn Barnes Gardner Women and Newborn Center Ma
      • Intermountain Nurse Midwifery
      • L D S Hospital/Radiology Dept
      • American Fork Hospital
      • Intermountain American Fork Hospital
      • Intermountain Medical Group
      • LDS Physicians Office Building Lab Draw Center
      • Orem Community Hospital
      • Primary Children's Rehab
      Business Management
      • Mr. Timothy Veach, Complaint Contact
      • Ms. Cyndee Holden, Manager
      Contact Information

      Principal

      • Mr. Timothy Veach, Complaint Contact

      Customer Contact

      • Clay Allen, Director of Marketing & Communications
      • Ms. Cyndee Holden, Manager
      Additional Contact Information

      Fax Numbers

      • (801) 442-2857
        Primary Fax
      • (801) 256-6344
        Other Fax

      Phone Numbers

      Customer Complaints

      108 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      A bill was due for ******* services. I could not pay the total amount asked that was due. Because I am paying other medical bills, and other bills.I called up and asked IHC if I could set up a $20 payment plan instead of there required $70 and they said no but we could do $50 instead.I shared and asked this with 3 different individuals.I called their complaint/resolution hotline and they said they would get back with me in 5 to 7 business days. 7 days was last Friday.I called again a got shuffled around to 3 different people today.This is very unethical of a business. I am currently working 2 jobs a full time and part time. I am completely willing to pay my medical bills. But without this flexibility I ended having to put off a doctors appointment scheduled for *** and reschedule it in July.I have diabetes and been treated for blood clots and other medical issues and my doctors visits are important to keep.I would like to see IHC work with a payment plan that I can afford and do this for all there customers. I am willing to pay 100% of the bill I owe I just cannot afford their minimum asking price.I have applied in the past for financial assistance for my insurance and I make too much money to qualify.Thank you for your help and time.
      Read More

      Customer Reviews

      54 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Isaac G

      1 star

      04/25/2024

      They doubled charged us for a payment and WILL NOT give back the money they took.We paid a bill about 5 months ago. They accidentally charged our card twice instead of once. So they charged us an extra 1700 dollars! We noticed the mistake in a week. We've called them so many times. We've had our insurance contact them. No matter what we do they keep saying, "okay, I see the double charge. You'll get a refund in 30 days". Then we never hear anything and they never send us anything. In what world can you accidentally charge someone $1700 and not immediately refund them? We don't know what to do since everytime I call them, we go through a big bureaucracy and then they tell us the same thing.

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.