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Business Profile

General Merchandise

Steep and Cheap

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a backpack last night on the company’s website. My order number was ***********. After placing the order and clicking the last button by accident, I tried to cancel it only to find there are no cancellation options online. My only option was to submit a request on their website for cancellation. All their chat windows and other forms of contact were closed so that was my only option.

    The next morning when their customer service opened, they denied ever receiving any request from me which is false. They also refused to cancel my order which was bogus. Or to refund my shipping charge since they said they were going to ship it anyways. They seemed more invested in trying to waste my time than to provide or offer a solution so there was no effort to help, only to delay any effort to help.

    You should be able to cancel an order 2mins after placing it. And calling your customer a liar when they submit a form and you don’t acknowledge the form exists or was sent seems like a total scam.

  • Initial Complaint

    Date:10/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the discount code, and within a week, the price of its products was directly lower. I felt that I had been deceived.

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, Order #***********, the size of the clothes is wrong, I bought the size L, but when I opened the package, the size of the clothes showed XL.

  • Initial Complaint

    Date:02/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/30/24 I created a direct call with Cheapandsteep.com a sister company to Backcountry.com. The call was intended to figure out a solution to purchase a Norrona Lofoten ski anorak jacket that was on sale from $849 to $288 (subtotal) I spoke to Magdalen in customer service specifically about coming to the store (30 mins) from where I was staying to purchase it. Originally I was told I could do that but then the CS agent stated the jacket was more expensive. I stated the jacket is also on your sister company’s sight “CheapandSteep.com” and the price I had is $288. I asked her to help ensure that given she could see that the jacket was present to help me make sure that I got the jacket timely. Magdalena stated she would ensure it was sent overnight air as a courtesy to the fact that I couldn’t come get the jacket personally even though it was present in the store. So we both stayed on the phone together. At this point she was watching to ensure the transaction went through so she could then give free shipping and deliver it next day via fedex overnight shipping. (I have screenshots of these transactions and their completion alongside dialogue with “Magdalena” the CS rep assisting. Then yesterday on 2/1 I was told when I was looking for info on the shipment by their CS team that the jacket wasn’t in stock any longer. (This is very disappointing given the fact that I could have driven to buy it and a CS rep spent almost 30mins on the phone getting this transaction to go through.) I then asked how it was possible given the above mentioned and I was simply told “sorry” it’s out of stock. What I did find is that the same jacket is listed in Green on the parent companies (Backcountry.com) website. I would be satisfied with receiving this option as it’s identical minus the color. I also presented the idea of giving me a 35% discount t code and I’d pick my own coat. Given the magnitude of the issue I felt this was a reasonable request. Payment was complet

  • Initial Complaint

    Date:06/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/18/2023, I bought a pair of shoes on this website, but the shopping address I filled in was wrong. After I successfully placed the order, I immediately contacted the website as soon as possible. But there is no online customer service, so I can only leave a message through the contact us at the bottom of the page. Not only that, I also sent an email to the website. But all the above efforts have no effect, the website does not respond in the slightest! The shoes are still shipped. After the shoes were shipped, I continued to try to leave a message on the website to contact customer service, but it still didn't work. I later called customer service to explain the situation and the shoes were returned. At that time, the phone said that there will be no chargeback in this case, but yesterday I found out that I paid $174.91, but only returned $156.97. My shipping was deducted, which I disagree with, and contacted the site, but still no response. I have to complain to the end about this.
    The "Contact Us" section at the bottom of the site has no record, but I have contacted over 20 times and all I have is email.
    In addition, I clicked the return button in the product when the website did not respond, because my delivery address was wrong, and I was worried about losing the item.
    I later contacted the telephone customer service and asked him to help with the return process and sent me a ups file. The item was still in transit and he said there would be no charge because I asked to cancel the order while they hadn't shipped, but there was no response.

Steep and Cheap is NOT a BBB Accredited Business.

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