Business ProfileforR.C. Willey Home Furnishings

I purchased a mattress and floor model bed frame. the date of the delivery the mattress was delivered however, the bed frame did not come up with all the parts. The gentleman who delivered it advised the store will follow up and send a representative from the store to complete the set up. Two weeks later the installer showed up and advised all the parts weren’t delivered he advised the store would follow up. I did not receive a call so I contacted them and was advised the parts were never ordered and won’t be ordered until the follow week. I asked for the store manager to call me. She called back and advised the order was placed and did not know when I would receive it. She emailed advising she didn’t have any new information at the end of the week. A few days later the scheduler called and set up the service date for today. The installer was to arrive between 2-4 pm. At 4 pm I checked the status and saw that the appointment was changed to complete however, no one showed up at my home. I called the store and was advised that the installer closed my appointment and went to another appointment. I paid for a bed frame that was delivered with missing parts. The store manager has yet to follow up and the installer has not shown up. I am fed up with emailing and calling them because I they are in no rush to resolve my issue.