Business ProfileforUFirst Credit Union

I went into the Holladay branch on 10/10/2023. I spoke to the manager and FSR and explained my situation. I am a victim of identity theft. I knew I had stuff on my record. I supplied letters showing I paid everything off in full. 2 days later I got a call from Stephanie. All she said was “hi, you opened an account and we’re looking to close it.” I asked why, it was because of something they already knew about that I fully disclosed and provided letters. I asked to talk to Verl the regional manager SEVEN times. I NEVER got a call from him. The next day I went in, Stephanie was very short and rude to me. She made me cry in the branch with the way she treated me. I felt as though they were treating me like a criminal. I left. I emailed Verl 10/13/2023 asking for another call. No call. I called collections, I told them what happened. I found out that I had an account there that I had no idea about in the past. I tried explaining it to Amy the collections manager, she was rude and would interrupt me every time I tried to speak. She accused me of lying saying “so you’re telling me you had identity theft happen when all of your account info is up to date” it had nothing to do about the account I opened 10/10/2023. It had to do with an old account. No one there addressed my concerns, no one heard me out. If you are a victim of identity theft, the financial institution should be at least empathetic. Verl told the branch manager Stephanie that anyone could say they are a victim of identity theft and accused me of lying. I have never been treated so poorly in my life. I will never recommend this “credit union” to anyone. I was treated unfairly, discriminated against, disrespected, and ignored. If you can’t keep my account, fine, at least take ownership for YOUR mistakes and treat me like a human being.