Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 exam vouchers with AAPC- I could not take the first scheduled exam on 06/6/25.AAPC is refusing to give me my exam voucher back, and instead trying to make me pay a "reinstatement fee" of $100 just to get my exam voucher back. There was over $800 spent just for membership, and 2 exams. WHAT A SCAM.I want my exam voucher back free of charge. it's not costing them any money.

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond to this matter. We regret the frustration Ms. Pennington experienced with her online certification exam and appreciate the chance to clarify our policies and the specific situation surrounding this case.
  
  AAPC provides members with access to online certification exams through a third-party proctoring service. As soon as an examinee logs into the system and connects with a live proctor, AAPC is charged the full exam fee, regardless of whether the examinee completes the test. For this reason, any connection to a proctor is typically considered a used exam attempt.
  In this case, Ms. Pennington connected to the proctor and remained in the exam session for over two hours. During that time, the system logs show there were 16 instances of stream loss or disconnection. Her computer was also operating with a maxed-out CPU and insufficient RAM, which are conditions known to interfere with the successful launch and completion of the exam.
  
  To prevent these types of issues, we strongly recommend all examinees use the “Test Your Equipment” tool—available through the proctoring service—before scheduling and prior to the exam session. This step is critical in determining whether a device meets the technical requirements for the exam. Unfortunately, the logs indicate this test was not completed ahead of their AAPC exam session.
  
  Given that a connection to the proctor was made and the exam delivery system was initiated, the attempt is considered used. However, rather than requiring Ms. Pennington to purchase a completely new exam voucher, AAPC offers a voucher reinstatement option for a reduced fee of $100. This is intended as a goodwill measure that allows the member to retake the exam without paying the full exam cost again.
  
  While we understand this situation was frustrating, our policies are in place to ensure fair and consistent treatment of all examinees, and we’ve made every effort to offer a reasonable path forward in the form of the reinstatement option.
  
  We are happy to work with Ms. Pennington to ensure a smooth exam experience in the future, including offering guidance on system compatibility and scheduling at an in-person testing center if preferred.
  
  Sincerely,
  
  AAPC

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23454494
  
  
  
  I am rejecting this response because: they are lying about the CPU and RAM because I took the test right after that and my computer allowed me. I’ve already paid a ton of money and I should be just given my exam attempt back. This is not fair. They are just siphoning money.
  
  
  
  Sincerely,
  
  
  
  Allison Pennington

  Business Response

  Date: 06/19/2025

  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond further regarding Ms. Pennington’s concerns.
  
  We want to reiterate that we understand Ms. Pennington’s frustration and truly regret that her exam experience did not go as planned. Our goal is always to support our members in successfully earning their credentials, and we have policies in place to maintain fairness and consistency for all examinees.
  
  In this case, our records—based on data collected from the third-party proctoring platform—show that the system resources on Ms. Pennington’s device were not adequate during her original exam attempt. While we understand she was later able to complete an exam, this does not negate the fact that during the initial session, she remained connected for over two hours and experienced numerous disconnections and system issues. These logs are automatically generated and not manually entered by AAPC staff.
  
  Because the exam session was launched and a proctor was engaged for an extended period, AAPC was charged the full cost of the session. As such, the attempt is classified as used per our standard exam policy, which is communicated during registration and in our Terms & Conditions.
  
  However, rather than requiring full repayment for a new voucher, we offer the reduced-cost reinstatement as a courtesy. This policy is applied equally to all examinees to maintain fairness while recognizing that technical issues can occur.
  
  We would be happy to personally assist Ms. Pennington in preparing for her next exam, including:
  
  * Verifying her system compatibility before the session.
  * Helping her schedule an in-person exam if preferred.
  * Ensuring her experience moving forward is as smooth and successful as possible.
  
  Our goal remains to help Ms. Pennington succeed in her certification journey while upholding the same standards that apply to all members.
  
  Sincerely,
  
  AAPC

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the CRC coding course and about halfway through it I wanted to drop and requested a refund for half the amount that I paid minus the cost of the coding book. They refused stating no refunds after 30 days. This is unfair since other higher learning institutions will allow people to drop several weeks into the course. I just want a refund of half of the amount that I paid, minus the cost of a textbook.

  Business Response

  Date: 06/02/2025

  Hello ****,
  
  Thank you for reaching out. We're sorry to hear you’d like to cancel your course enrollment.
  
  As outlined in our refund policy, we’re unable to issue refunds for courses purchased more than 30 days ago or for those that have been accessed or partially completed. Your course was purchased on March 11, 2025, and records show that you've accessed and worked through the content up to the Chapter 7 Review Exam in your live CRC course.
  
  Because of this, your enrollment unfortunately does not meet the criteria for a refund. You can review our full refund policy at the link below. This information is also available on the course details page prior to registration, and in the Blackboard login email sent at the time of enrollment:
  
  **********************************************************
  
  If you have any questions, feel free to reach out to our customer service team at ************.
  
  Warm regards,
  
  AAPC

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to get my coding and billing certification. I have continuously been in contact with AAPC about my courses. In the beginning I waited over 6 mths to receive the books I ordered. I was told they were in "back order". I had to call them several different times for them to send me the books needed to start the courses. I have had many talks with this organization and I have told them multiple times that the emails they send me do not show anything. Not at one point did they tell me anything was expiring. I have talked to them for the last FOUR days and no one told me I would lose the money I paid. Instead, I was told they would transfer the money into this new session and pay a "small" amount to complete these courses. I have called, emailed, and chat with ***resentatives and not one has told me about me losing the money I paid into to courses. I am now being told that this recent phone call I had, "they have no record" of. The guy I spoke to ***** told me I would have to pay almost $4,000 dollars again to complete this. He was also very discouraging as he agreed I would have to "eat the money". His tone was very frustrating like in a "I don't care" manner. I asked to speak to someone else and he said "you will just hear the same thing from the manager". This is peoples money! We pay out of pocket for this. As someone that is in the industry, there should be some empathy, especially if it is over the phone. I explained to the "manager" that I keep getting told misinformation from EVERY *** I talk to. He even told me ***** was incorrect. If I would have known any of this, I would have done something different but I was not told. Not even to the *** I talked to last month. It is very unfair that not one person knew the correct information and I had to reach out almost everyday for four days just to get a call back. The lack of communication for this is insufficient and hurtful. I feel like all they want to do is collect money.

  Business Response

  Date: 04/23/2025

  Dear Better Business Bureau and Ms. ******************* you for the opportunity to respond to Ms. ******* ******* concerns. We understand her frustration and regret her experience has not met expectations. We take all feedback seriously and appreciate the chance to clarify the timeline of events and the support extended.
  
  Ms. ***** purchased her course package on January 9, 2023. As part of her enrollment, she received complimentary access to prerequisite courses (Medical Terminology, Anatomy, and Pathophysiology), which do not require physical textbooks and were available to her via eBook. These courses were not impacted by the initial textbook shipping delays and were offered at no additional cost as part of a promotional offer.
  
  We acknowledge that Ms. ***** experienced delays in receiving physical books for the *** and CPC courses. In response, she was granted a generous courtesy extension through October 31, 2024, and later, additional extensions through March 31, 2025effectively more than two years of access from her original purchase date.
  
  Course usage records show that:
  
  - Medical Terminology was completed (October 2024),
  - Anatomy was partially completed (Chapter 5 as of January 2024),
  - Pathophysiology was not started,
  - Medical Billing was not started, and
  - Medical Coding was partially completed through Chapter 3 (as of February 2025)
  
  Ms. ***** received multiple forms of communication regarding course timelines and expiration, including:
  
  - Monthly in-course notifications in January, February, and March 2023
  - Email reminders with key access dates, including final expiration notices
  
  Our support team also responded to her inquiries on several occasions, providing guidance and complimentary extensions beyond standard policy. We have no record of any requests for additional accommodations being denied during the original access period, and we continued to extend access as a courtesy despite lack of course progress.
  
  The terms of purchasealong with multiple course notifications and extensive extensionshave been honored and exceeded. The decision not to issue a refund is based on the significant time, support, and access already provided.
  
  We remain committed to helping Ms. ***** complete her education and are happy to discuss available discount options should she choose to continue her training. We encourage her to reach out to our team at ******************************************* if she would like to explore these options.
  
  Sincerely,
  
  AAPC

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** course. I completed the course, however the same day I completed it, is the same day my **** needed to be submitted for the renewal. I already had all my **** for submission and this course **** would have been extra. However, they don't allow to just roll over or only take the **** they need and leave the rest. Instead they took all my **** I had already had (36) and then the extra 20 I just got from completing the course (that was really expensive due to getting the **** upon completion). Which I find outrageous. I emailed them asking if they could put them back for the next round if renewal, since I JUST finished and I already had my **** done. They responded saying they couldn't??!!! They could, any computer tech would be able to, they just don't want to. BIG waste of money.

  Business Response

  Date: 03/03/2025

  Hi Karena - We pulled up your account and we see no issues or any recent contact with customer service. Were you able to get this resolved with them or are you still having issues with the **** from the **** course? If you are still having issues and haven't yet contacted customer servce, we encourage you to do so. If you have contacted customer service and your issue is outstanding, let us know and we'll reach out to our CEU team regarding your concerns. 
  
  Thank you. 

  AAPC

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 23008588
  
  I am rejecting this response because:

   

  Good Morning

  I have reached out and their response was of no help. They wouldn't restore my 20 CEUs and did nothing else. I also replied back and they neglected to even answer. 

  the email information is

  Re: AAPC Course Certificate of Completion [ ref:!00D500JMtP.!500UV0PaSfL:ref ]

  If you need it for reference. Please let me know if the 20 CEUs will be added back to my account ans what you will do going forward with people earning more CEUs than are required for submission. (Example: needing 30 CEUs to renew certification but earning 40 CEUs, would you leave the 10 CEUs on the submission form to use with the next round?) 

   

  Thanks!

  
  Sincerely,
  

  
  ****** ****

  Business Response

  Date: 03/04/2025

  Hi Karena - We spoke with our *** department. They have moved the **** as you had hoped. Please double check your account and let us know if they are showing. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I took my first exam Dec 2023, 2nd on 1/25/2024 and lucky #3 2/6/2025. Yes, THREE times and FAILED. The first time was in person and the proctors were SO AWESOME! The other best part was I was 10 min from home. People like me do remote testing for a reason, strapped for time and of course only 2 testing sites in **, both two hours from my home.Spending 2 insanely frustrating hours to connect to a *******. I'm not stupid, I know it doesn't interfere with my testing time, I interferes with MY LIFE! I have a child, special needs, 100%. I do this stuff during school hours. Wasting 2h on technology AAPC owns--is the problem Guardian Browser--crashed my **** laptop.I will NEVER do another AAPC course again either will my coworkers. I received "feedback" I call it nonconstructive criticism. "I did reach out to our content team for assistance regarding your course They stated after reviewing your exam, it appears that you may be missing or not paying attention to the detail or key words in a coding scenario to select the correct answer.t questions were missed that include basic coding concepts" Yes, cuz I'm stupid.

  Business Response

  Date: 02/21/2025

  Hi ***** - We're sorry to hear about your frustrations. We looked into your account and see you have been working with AAPC staff and have been in direct contact with ****** ******. We encourage you to continue to work with her as you work through your issues. 
  
  Sincerely, 
  
  AAPC

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing today as I previously had reached out to AAPC I want to say it was last year sometime; I spoke to a wonderful woman, I believe by the name of ******, I may be incorrect though. I told her that I had received my Certified Professional Coder - Apprentice Credential's after testing and passing in December 2019. I worked as a Medical Coder for the company who actually paid for the membership due's and the coding books, and for me to take the coding exam, for about a year after I had passed the exam. I then was dealt with some pretty unforeseen circumstances in which caused me to resign from my position at the hospital as a coder. I was being abused by several co-workers and I felt it was not safe for my mental health to stay any longer in that position. I also was denied to take **** even though two physicians wrote in support of me to take unpaid **** from that job until September, at this time it was July 2020. They denied this. I at that point had until November 2022 to hand in my CEU's before it would ultimately "cancel" my credentials. It states however on their website that if you reinstate your membership, and then hand in your CEU's within 3 years of it lapsing, that you are in the clear. Technically I would be within that 3 year timeframe still, since my CEU's were not due till November 2022, I believe. At the very least, I am just past the 3 year **** if they were due November 2021. When I spoke to this woman who told me as long as I renewed my membership and got my ***'s done, AAPC would reinstate my credentials. She did not tell me I had to do this within any sort of timeframe, and said they would work with me. At the time I talked to her I still did not have employment, and I could not do it at that time. I am now full time employed and would like to have this promise fulfilled. I worked hard to obtain this credential and would like to still utilize it in the future for employment opportunities. I feel I am more than entitled to do so.

  Business Response

  Date: 01/23/2025

  Hi Kayala - We spoke with our credentialing team who have reviewed your request. You originally cancelled your membership in 2021. You are currently over the three-year timeline outlined in our reinstatement policy, which can be found at this link: **************************************************************************
  In addition to missing the three-year reinstatement period, if we were to reinstate your membership, you would owe nearly $900 in back membership fees and would need to complete nearly 70 CEUs. At this point, it would be cheaper and easier for you to retest. You would not need to worry about past membership fees or CEUs. 
  
  With that said, we hold firm to this policy and hope you will consider retaking the *** exam. 
  
  Sincerely, 
  
  AAPC

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose to take classes with an instructor at AAPC. This company charged me $2350 on 09/20/23 for classes with an instructor. However, the instructors limitations on what they could say and teach left me feeling misled. Despite their presence to help me succeed, their curriculum lacks the necessary knowledge to pass the exam. I was especially disappointed when I found out that their teaching method involves slides. And we could not ask questions because of the time limit. If I had known this beforehand, I would never have paid for a live ************* make matters worse, there are only two options for taking the exam: either at home with a high-tech camera or at a testing center. I opted to take the exam at the testing center due to the cost of a specific camera, which would have exceeded my budget. Additionally, upon arriving at the center, I was seated in small desk, which was incapable of fitting my 3 books comfortably to take my test. A small place with other people taking tests on top of each other. Over the past year, I have sent numerous emails to AAPC, requesting a refund and alternative arrangements. I have followed their instructions and informed them about the lack of space for the exam. Despite my efforts, I have yet to receive a satisfactory response. While they did provide me with a free voucher, it does not address the root cause of my issue.I have tried my best to resolve this matter internally with AAPC before resorting to contacting you. However, I am still facing challenges and would appreciate your assistance in finding a solution.

  Business Response

  Date: 01/08/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We sincerely regret that your experience with AAPC did not meet your expectations, and we appreciate the opportunity to address the issues youve raised.
  
  Regarding your initial exam in April 2024, we received your feedback about the testing center, specifically concerning the size of the desks. We promptly forwarded this information to ****************, the organization responsible for managing testing centers, so they could review and address the matter. To support you, we provided the option to utilize your second exam attempt and assured you that if you did not pass, we would issue a voucher for another retake.
  
  Your second exam attempt was scheduled on October 5, 2024, at the same testing center. Afterward, the only communication we received was on October 17, inquiring about your original attempt. We responded and resolved your concern by October 21. No additional complaints about the testing centers conditions were brought to our attention at that time.
  
  We also reviewed your feedback regarding the desk size. While we understand your concerns about comfort during the exam, our review of your address and the testing center options showed that there are seven centers within a 35-minute drive of your location. We encourage you to try a different testing center that may give you the space would like. Consider calling or visiting the exam centers prior to taking your exam to see if it is adequate for your needs.
  
  As for your comments about the instructor-led course, AAPCs live classes are designed to provide a structured and comprehensive learning experience. The use of slides and a time-managed format is intentional to cover the material thoroughly while allowing for guided interaction. We regret that this approach did not align with your learning preferences, and we will take your feedback into consideration as we refine our programs.
  
  We are committed to ensuring our members have the best possible experience with AAPC. If there are any additional questions or unresolved issues, please dont hesitate to contact us directly. We appreciate your feedback and hope to assist you further if needed.
  
  Sincerely,
  
  AAPC

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22748751
  
  I am rejecting this response because:
  

  My last email was on 12/16/2024 which Im still waiting for a response. They now  looked into a location *************************************************************************** to complain Plus the insult of how I learn with slides why pay for a  live instructor if I had to learn on my own they did not inform me on how it was going to be which I do believe that should be inform to the customer before you charge them they should disclose the ins and out of there ways so the customer can make there decision not be  surprised. I find  this so insulting 

  I just want a refund   

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/13/2025

  Hi ******* - Our records show you started the CPMA Instructor led course on 11/8/2023 and completed course final 3/2/ 2024 earning a certificate of completion; overall course score 82%. We have also reviewed your instructor's class recordings (**** *******), and she does a great job of not just reading the slides but providing a lot of additional information beyond the slides. We show only submitted one email from you to **** during the eight-week course; nothing indicating nonsupport. You had 100% attendance.
  
  No refund for training will be considered in this situation. AAPC has fulfilled the course requirements and ytou have received a course certificate of completion.
  

  Customer Answer

  Date: 02/04/2025

  Good Day 

  
  

  
  

   

  I totally disagree with your response. I am fully aware when I started and when I finished my whole point was that I paid for a live instructor to just sit and look at slides and yes, I did only emailed once why email a second time or third time if I wasnt going to get an answer, I paid for help and that is not what I got. The whole reason a person pay for a live instructor is to be able get the help they paid for. I had to finish the course on my own and answer my own questions and look for help elsewhere and pay more money for that, I wouldve just took the lower package and taught myself just like I did. The instructor is limited on what she can say and there time is limited which is not a way of teaching for the amount of money your charging and the lack of information you give the person purchasing these packages is deceiving. plus you are not answering about the calls and emails I sent to the AAPC Regarding my complaint my first contact was April 17 2024 then April 25 spoke with ***** then May 2 spoke with Brook then started emailing 4/25,05/05,05/09,05/10,10/05,10/16,10/21,11/03,11/29,12/16 all in 2024.  I tried and tried over and over again for a solution. I just want a refund for something I paid for and didnt not received properly. Disclosing your procedure on how your packages  are would of avoid this whole problem 

   

  ******* Ortiz 

  
  

  Sent from my iPhone

  Business Response

  Date: 02/11/2025

  Hi ******* - AAPC's education team has reviewed your records again and confirmed that the instructor responded to your request for help of which you thanked for the assistance. However, they did not receive any additional inquiries from you for further clarification regarding your question or additional questions. As previously mentioned, you had 100% attendance in your training. Given this, AAPC considers its part of the agreement fulfilled, and no refund will be issued. You have also received your certificate and applicable CEUs, confirming the completion of your course.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22748751
  
  I am rejecting this response because: I am fully aware when I started and when I finished my whole point was that I paid for a live instructor to just sit and look at slides and your telling me that the instructor answer my email That is a LIE after checking my emails I emailed the instructor twice for assistance. I paid for help and that is not what I got. The whole reason a person pay for a live instructor is to be able get the help they paid for. I had to finish the course on my own and answer my own questions and look for help elsewhere and pay more money for that, I wouldve just took the lower package and taught myself just like I DID!!!. If AAPC would of explain on what I was paying for I wouldn't be here right now asking for a refund. The instructor is limited on what they can say and there time is limited which is not a way of teaching for the amount of money your charging and the lack of information your giving a person purchasing these packages that is  deceiving. plus you are not answering about the calls and emails I sent to the AAPC Regarding my complaint my first contact was April 17 2024 then April 25 spoke with ***** then May 2 spoke with Brook then started emailing 4/25,05/05,05/09,05/10,10/05,10/16,10/21,11/03,11/29,12/16 all in 2024.  I tried and tried over and over again for a solution. I just want a refund for something I paid for and didnt not received properly. Disclosing your procedure on how your packages are would of avoid this whole problem. 

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have graduated with my medical billing and coding from *** college in 2021 so I wanted to take a refresher course and I seen they had a special for $2,669.20 so it offered with affirm to run an estimate and that I wasnt due anything at the time of the credit check so I proceeded to see what I will be offered then it loaded and took me to AACP home page and I started receiving all these emails and a receipt so I was confused in how I was getting cheated then I see there was another order number added ******* for $19,135.27 but the date for this one was Sep 26, 2024 11:10 PM but I never bought anything then and the other balance is showing from November 6th 2024. I submitted a request for all this to be cancelled , I never revived anything in the mail from them and I would like for everything to be cancelled and refunded. This is a scam and I never had such a thing happen to me

  Business Response

  Date: 11/08/2024

  Hi ****** -  We have processed the full refund for AAPCs order ********* in the amount of $2780.13. The other order for $19,135.27 dated September 2024, is not an AAPC order nor on AAPCs account to view. You will need to contact Affirm **** regarding the non AAPC order as we are unable to access or cancel it.

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took $4000 for classes that I chose to take with an instructor. The instructor was wonderful, however, their curriculum does not teach what you need to know to code as much as it teaches you anatomy and physiology which I already knew and felt very tricked when signing up for the instructor lead course. However, my real complaint is that their proctored exam protocol is awful. There is no way I can pass a proctored exam (at a hotel that I paid $200 to be in because they don’t allow you to have ANYTHING in the room with you when you take the exam and I don’t know many people with empty rooms in their home.) the proctor was in another country, and the screen sharing caused screen jumping that was so awful I could not read nevermind keep track of all the codes I needed to find while not being allowed to have a pen or pencil. There were some that I needed 4-6 codes. The exam sets you up to fail to continue spending money. The exam was hundreds of dollars and I purchased the exam with retake option. Both times I had to be in a hotel and had the same screen jumping issue both times, where the screen would jump up and down constantly making reading VERY hard if not impossible. The proctor was no help to me. But if I as much as moved in my seat I was yelled at. The second time I took the test the proctor made me move very heavy hotel furniture and i get back spasms and it was either that or I don’t get to take the test at all.

  Business Response

  Date: 09/19/2024

  Hi Rachel - We understand you have been working with the AAPC team on a resolution to your issue and you have been additional exam attempts. Please let us know if there is anything further the AAPC team can help with by calling customer serivce at 800-626-2633.  

  Customer Answer

  Date: 09/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22287708, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rachel Cusanno

• Initial Complaint

  Date:09/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WASTE OF MONEY FOR EPIC I SIGNED UP FOR AND ACCIDENTLY HIT TAKE A EXAM/OR SUBMIT THE EXAM BY A MISTAKE TWICE AND MONEY WENT DOWN THE TUBES AND IM NOT TOO HAPPY ABOUT IT AT ALL.
  HORRIBLE EXPERIENCE AND NOT HAPPY AT ALL
  not sure im still in ur system or not
  SCARED AND NERVOUS AND WORRIED ABOUT THIS!

  Business Response

  Date: 09/04/2024

  Hi Amanda - We've looked into your account and do not see a recent exam attempt. Was the exam for a certification exam or was it in your coursework? We want to help you get back on track. Thank you.