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Business Profile

Tech Support

SS-Geeks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

This profile includes complaints for SS-Geeks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SS-Geeks.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SS-Geeks.com

      929 W Sunset Blvd Ste 21-611 Saint George, UT 84770-4865

    • SS-Geeks.com

      1847 W 250 N Hurricane, UT 84737-1399

    • SS-Geeks.com

      2729 E Rasmussen Dr Saint George, UT 84790-7118

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transactions: Monday, June 5, 2023 @ 3:08 pm(pst) called to have 2 days computer lock out fixed; Tuesday, June 6, 2023 @2:36 pm(pst) concerned over costly prices; Thursday, June 22, 2023 @ 10:30am (pst) unreasonable refund. Amount of money: $699.00= computer lock out repair $299.99= annual antivirus subscription $998.99= total charges = made full payment by check Nature of dispute: Technician tried to give me instructions to unlock computer but failed; then I was reffered to another technician who opened my computer, spent nearly 3 hours attempting to troubleshoot the problem yet locked out again the next day. Total charges $998.99; made payment by check and was asked if enough money was available to cover check. Asked to speak to manager who had left for the day he returned a phone call on Tuesday, June 6, 2023 @2:30pm. Voicing my concerns: over costly repair; why I was charged the most expensive subscription and no optional choice offered; why a debit card wasn't accepted for payment. I demanded a refund of $350.00 and $299.99 subscription cancellation. The manager stated he will speak to supervisor or other manager and call me. On Thursday, June 22, 2023 @10:30am (pst) manager gave some answers= his reply: my computer had to be checked for viruses, complications, compromises, put on acute observation; antivirus subscription covers 6 computers, tv, printer, copier, phone; "credit or debit cards weren't safe, by check was better". A reimbursement $300.00 for antivirus cancellation and Only $100.00 for locked out computer, total $400.00 was credited to my bank. Account order: ID # **** ***** Ref: ******** ***** ****** **** ******* *****  

      Business Response

      Date: 07/10/2023

      Dear All,


                  She Called Us On June 5th 2023  When Her System Was Completely Locked, A Diagnostic Technician Checked & Informed Her The Pricing That This Will be A Final Charge About Platinum Plan $299.99 Which Why offered According to Situation Decided And Informed her As well, She Agreed to Repair And Continue with Further One Year Free Unlimited Repairs And Security as well. She called Us Back After 14 Days Of Complete Service Delivered, With Saving Her Complete Data As well. Started Saying My Local Technician Told Me This Is An Expensive Price They Gave You So You Ask them to Cancel And Ask for Refund Back. According To Company Refund Policy 60 to 70% Gets Accepted within7 Days of Service Delivered After that It Subject to Approval of Company Since All Service Was Already Delivered And Clarify You SS GEEKS Only Charge After Giving 24 Hours Time to Check The Services 1st She checked All Was Repaired She Authorized Then Company Charged Her, In The Subscription Based One year Unlimited Repairs Covers up to 5 Devices. We Give One Month Money Back Guarantee Which We accepted And Already Refunded Her $299.99  And More We Refunded The Total $400.00 After All Aprovel from the Company. I Think Everybody Knows, Our Imagination Doesn't Work for Any Company Prices Always Vary with All Different Companies With Different Situations, Some of them Charge Less And High Depends On Company. Once Gets Repaired Easy to Say Price to will less but it does not work for us nor for other companies thinks as well. Important is whether Informed or Not, Even She Knows  After All Analysis Everything Was Explained Prior to her. And Truth is that  She is Trying to Get More & More . There is nothing More we can Do On this Since She utilized All Services And Her Case is Already Closed with Us. 

      Customer Answer

      Date: 07/10/2023


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ***** ********

      Customer Answer

      Date: 07/11/2023

      Since the company states my "case is closed" according to them and conditions for service was given to me verbally in their policy credit or debit card or check is mentioned.  Also case by case work and unsatsified refund was mentioned.  Am "I trying to get more and more" according the company and asking a client if enough money was available to cover a check is very unprofessional.  Yet, the relies to my questions  re: debit card and check were not answered.  "Debit card not safe" and "check is better" is not a real or reasonable answer from a business company.  Although my computer was locked out again the next day after speaking with the manager I do not expect further reimbursement from the company.  However I want better explanations for the above mentioned.

       

       

       

       

       

       

       

       

       

       

       

       

    SS-Geeks.com is NOT a BBB Accredited Business.

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