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Business Profile

Real Estate

Advanced Solutions Property Management

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advanced Solutions Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Solutions Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are moving because of the overwhelming cockroach infestation. We have three different cockroach species that have infested the entire apartment complex, and we are seeing them in increasing amounts. We have found them in our food, in our toilets and sinks, in the shower, in the washer, in the dishwasher, etc. In the past week I have woken up twice to cockroaches crawling on me. This is not even to mention the mice problem! Last year we caught sixteen mice in the span of one month.

      According to Utah Code 57-22-3(1) the owner of the apartment must maintain that unit in a condition fit for human habitation. Given the intensity of the roach infestation, the apartment is habitable. Roaches carry many diseases and several parasitic worms. We have also incurred property damage due to the pest problem. When we do move, we will have to get rid of several major pieces of furniture and the majority of our kitchen appliances because it is impossible to completely clean them of the pests. To replace these will cost between $3,000-$4,000.

      The management company has been aware of the infestation as I have submitted maintenance requests for pest control many times. Many times, we have ONLY gotten pest control because I have asked. There has been no serious attempt to rid the apartment complex of the roaches and as such, we have decided to move.

      I have reported the apartment complex to the Salt Lake Health Board for the infestation.

      The company still refuses to let us out our lease and holds us liable for the last three months of our lease, which will amount to $3,075.

    Advanced Solutions Property Management is NOT a BBB Accredited Business.

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