Reviews

Review Details

• Review fromSara V

  Date: 02/13/2025

  5 stars
  Im so glad I didnt see these reviews before ordering. This is one of the best transactions Ive ever made from start to finish. I was a very needy customer that needed constant communication. They have no idea what is going on in my personal life but they gave me something to be happy about during some rough times. I needed a specific ring and FAST! The ring is perfect and amazing quality. Dont listen to any bad reviews. I highly recommend them.
  

  Revolution Jewelry

  Date: 02/14/2025

  Thank you so much ****!!! We appreciate your business and if you need anything at all, please let us know.

• Review fromCaeden B

  Date: 08/28/2024

  1 star
  Placed a rush order with their team two weeks prior to my wedding, and they sent a ring two sizes too big that looks nothing like the photo on their website. The craftsmanship feels and looks cheap for the price of the ring, on top of the fact that they clearly do not care enough to ensure the order matches what the customer requested.Upon raising this issue with their team, they offered a return with a deduction of 40% of what I originally paid after they made a mistake on the ring that will be unavailable on my wedding day. I did not see this horrendous policy in their returns section which is on me. Just goes to show how they further do not care about their ************ not buy from them, you will likely regret it like I did, and many others on this page.
  

  Revolution Jewelry

  Date: 08/29/2024

  Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with us did not meet your expectations, especially during such an important time as your wedding.We sincerely apologize for any inconvenience caused by receiving a ring that was not the correct size and did not match your expectations based on the website photos. Our goal is to ensure every piece meets our high standards of quality and craftsmanship, and we regret that this was not your experience.Regarding the return policy you mentioned, we want to clarify that we offer returns on customized items, but because each piece is uniquely crafted to order, there is a restocking fee. This policy is in place to cover the costs associated with materials and the customization process. However, we understand how this situation has caused frustration, particularly given the tight timeline of your wedding.We take full responsibility for any errors in processing your rush order and would like to make this right. We are more than willing to offer a complimentary resizing or a full remake of the ring to your exact specifications, ensuring it matches the design you originally selected. Our team is here to expedite this process and work closely with you to ensure the ring is perfect and arrives as quickly as possible.We value all feedback, as it helps us improve our service and offerings. If youre open to it, wed like to discuss how we can best resolve this issue to your satisfaction. Please feel free to reach out to us directly so we can make this right for you.Thank you again for bringing this to our attention, and we hope to have the opportunity to turn your experience around.

• Review fromAndrew T

  Date: 05/21/2024

  5 stars
  Amazing Quality and customer service. I asked so many questions to get the perfect wedding ring for myself. Revolution answered all my questions and gave me a promo to bring the cost down a bit. Sadly, the ring was misplaced in mail and they not only fixed the issue and responded asap, but sent a replacement before my wedding. The customization and quality is quite awesome, but the customer service is what wins me over. Lifetime ring and a lifetime customer.
  

  Revolution Jewelry

  Date: 05/25/2024

  Thank you so much! It was a pleasure working with you, and if you need anything at all, please let us know!

• Review fromColombe M

  Date: 01/24/2024

  1 star
  I see that every single bad review gets lip service response where the company takes no responsibility for their bad customer service and policies. Before I get the same lip service, YES they outline terms in their policies when you purchase the ring. However, many companies value actual customer service over profit, these people clearly do not and their policies get you to pay more money to fix issues that shouldn't happen considering the price of the rings. I bought a ring for 922$ around 1.5 years ago and it has barely been worn (as we purchased it before the wedding). It has a wood inside and the wood is coming COMPLETELY off the ring. I wouldn't even expect this from a ******* ring, but 922$? When I messaged the company, they said they could fix it (no refund offered, or even partial refund, even though I clearly really don't want a ring from this company after the actual integrity of the ring is coming apart, it's not just slight damage due to carelessness). But I have to pay for shipping. So, I pay 922$ for a ring that is supposed to be of quality (according to other reviews of rings breaking, not so much), and I have to pay for the cost to get it there and get it back? When I said this was disappointing, they offered to pay for the shipping back, but not for the shipping there. They can respond to reviews with lip service all they want, claiming their customer service is not bad because they are going according to their policies, but I have dealt with many companies where issues arose and even though it went against their refund/warranty policies, they made efforts to adequately remedy the situation. So yes, I understand that they are following their policies, but their policies, customer service and ring quality are horrible and they clearly only care about making money off of you, not your actual satisfaction or quality product. Definitely spend your hard earned money somewhere else for a ring.
  

  Revolution Jewelry

  Date: 01/24/2024

  Thank you for reaching out and sharing your concerns. We appreciate the time you took to provide feedback about your experience with our product and services.We understand your disappointment regarding the wood detachment in your ring. Please be assured, the quality and craftsmanship of our jewelry is something we take great pride in, and we are sorry to hear that your ring did not meet these standards. We continuously strive to improve our products, and your feedback is invaluable in this process.Regarding our policies, we have established them with the intention of maintaining a high standard of quality and service. Our approach to offering repairs rather than refunds is to ensure that each piece of jewelry can be restored to its original beauty and enjoyed for a long time. We realize that this policy might not align with everyones expectations, but it is crafted to uphold the integrity and value of our products.As per our policy, we are prepared to repair your ring and have offered to cover the cost of shipping it back to you after the repair. We believe this approach aligns with our commitment to quality and customer satisfaction.We truly regret that your experience did not reflect the high standards we set for our customer service and products. At ********************, we value each of our customers and are committed to providing a service that meets their needs while upholding our companys values and policies.Please let us know how you wish to proceed with the repair process. We are here to assist you further and ensure your jewelry is restored to its best condition.

• Review fromPriscilla D

  Date: 05/03/2023

  1 star
  BEWARE OF RETURN/EXCHANGE policy, its AWFUL. Also, ring didnt come in as described or pictured.
  

  Revolution Jewelry

  Date: 05/04/2023

  Thank you for your review. As you know our rings are custom made, and so we cannot simply turn around a resell a ring that is returned, and thus we have our recycling fee in place. We offered you an exchange for a different style which it sounds like you do not want to do, based on the review. We stand by our work 100% and have thousands of positive reviews, so we apologize that your experience did not match those. We will have someone reach out today with a better resolution for you.

• Review fromAndrea H

  Date: 11/12/2022

  5 stars
  My future husband is allergic to all metals and I was heartbroken when metal free rings weren't available in our area. I did some online searching and stumbled across Revolution and I am ecstatic with my order! I chose a forged carbon fiber with indigo wood inlay for his wedding band. It came in the mail fairly quick with a complimentary silicone ring and nice box.