Business ProfileforCesar Santos, LLC

I have bought a car from the Cesar Santos dealership in ***** for a 2008 ***** around the end of August, and at the beginning of September the check engine light came on and it started jerking when shifting. We brought it to the dealership to be diagnosed and repaired (because it has to go through them and their shop *******************, which they refuse to tell you and I only know because I've been tracking my car this entire time). 2-3 days later the check engine light came on and it started jerking again after they said they were unable to find a problem, I found out it was a bad Knock Sensor and told them this + gave the guy at the dealership the *** code printout since he knew virtually nothing about cars and was asking ME about them. This was Thursday the 30th of September, which is when I left him with the car with my GPS tracker in it. He immediately took it for a 3 minute test drive, and for the following 5 days the car had not moved an inch since I dropped it off and the guy was repeatedly adamant he took it to their family/friend's shop even though I have recorded calls, GPS records, and texts that show it did not move once. They also refuse to respond or answer any texts, and try to ignore as many calls as they can/and never call you back when they say they will, once they know who is calling. They have been virtually impossible to reach both times I've tried to get my car fixed through them. I've gotten my car back and will have to pay the repair myself because they deemed it's not under their 3 month engine and transmission warranty despite being a powertrain issue. The excessively lying, refusal to communicate, and manipulated reviews is disgusting. If I have to deal with them again I will only do so through an attorney. Run while you can.