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Business Profile

Streaming Service

Angel Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Angel Studios charges $159.00 for streaming, claiming to have many movies and TV shows... They have a few dozen, IF that. The cost is extremely beyond the services/product worth. I cancelled less than 48 hours after I putchased the membership. Angel Studios refuses to refund me any amount. I seek a full refund immediately. This is theft.

    Business Response

    Date: 10/02/2025

    I don't see that we've heard from anyone at the email address given; nor am I seeing a membership under that email address.  We would be happy to look into the situation, but we do need to review his request along with his account.  He can reach our team at angel.com/help.  Thanks!

  • Initial Complaint

    Date:09/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant watch on my smart tv.

    Business Response

    Date: 09/22/2025

    ***, I'm sorry to hear that you're having trouble.  It could be that your TV is too old or the ** on your TV needs to be updated.  We would be happy to look into this further with you, but we do need more specific information about your situation.  Please reach out to our customer support team at ***********************************************************; We have several self-help articles, but you can also reach out to work with our customer support team.  We're eager to help you get this figured out.

  • Initial Complaint

    Date:09/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First date is May 23 2025, when I was first charged and then on the following months as listed.Jun 23 2025 July 23 2025 My credit card has been charged every month since and I do not even have an account with them where I can cancel any further charges.They are not on my list of subscriptions,Enough is enough. These people need to be charged.

    Business Response

    Date: 09/02/2025

    I'd love to help, but I do need additional information to be able to assist the customer.  To ensure that we have the right account, we need to know the last four digits of the card being charged, date and amount of the last charge.  Upon searching the first/last name, I don't see that we have ever heard from someone with that first/last name.  It's difficult to assist someone if they don't reach out for assistance.  Customers can email our team at ***************************************************** under the "Contact Us" button 24/7 and we welcome the opportunity to resolve this concern for ******.

  • Initial Complaint

    Date:03/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to cancel my subscription. I have followed all of their instructions but there is no cancel membership button anywhere.

    They tell you to go to the place you subscribed, however you go there and there are no subscriptions.

    They have no button to cancel anywhere.

    I have emailed customer service twice. No response.

    Others are having the same issue.

    This is illegal

  • Initial Complaint

    Date:03/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled their monthly subscription in January after getting the run around for two weeks. They finally told me they had it cancelled and no more charges would incur on my bank account. In February, they charged me again for a monthly subscription that they said they already cancelled. They will not return my emails or return my money they took from my account without my consent.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a subscription fee when the only thing I intended to do was watch a movie on their site. Once I determined that the charge to my credit card was for a subscription fee, I contacted Angel Studios and requested an explanation, canceled the subscription and asked for a refund. The merchant does not have a customer service number, is very slow to respond and seems like it is inappropriately charging subscription fees that they won't refund when canceled.

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up a subscription with Angel Studios. I canceled the account. I was then charged $12.72 on February 1 to renew for another month.

    I sent approximately 25 emails every day to get ahold of someone with no response (from the email provided on the website). The next month I was charged $12.72 again for March.

    On their website, it says they have no phone number. I do not have a subscription, and it says that I do not have any payment methods within their system, but clearly I do.

    I found a chat bot. It said someone would speak with me, but no one ever joined the chat.

    I genuinely just can’t get ahold of someone and they clearly are storing my credit card information somewhere. I’ve only gotten one response. The person asked for more information and never said anything again.

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my subscription to Angel Studios. I subscribed to watch a video. I was charged for second month. Tried to cancel it on their web site and it does not allow me to do so when I click on payments tab. I call them but there is no way to leave a message. I paid two months so far at $20 a month.

  • Initial Complaint

    Date:02/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't get any responses to email, FB posts, etc about canceling my month to month acct. When I go online to cancel it like I was told in the instructions, it says that I do not have a paid account however I have had $9.86 drafted from my credit card for the last 3 months so there's an account somewhere but they're not responding to me to help me find out how to cancel it. On the Facebook page for this company everyone is complaining about not being able to cancel it and getting no responses and there's no response to those posts by Angel studios. I just want to cancel the payment coming off of my credit card. I've contacted my credit card and they can take off the most recent charge however they cannot stop future charges without me canceling my credit card and getting another one issued and I have too many bills coming out to do that.

  • Initial Complaint

    Date:02/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying them 13 bucks a month for two months and have not been able to view their premium content. I have tried on numerous occasions to get them to link my payments to my account and allow me access, and all I get are cut and paste directions on how to update my banking info. I have emailed them to the same effect. Their customer service is awful and all I want at point, after getting another 13 bucks taken from my bank account today ,is a refund of my two payments. I am done with their nonsense. I tried a third time to resolve this with same amount of success. It's like trying to get an ATM to give you your money back. I have called my congressman and hope he can find a way to get them to start being betterwith the way they deal with customers. At this point I just want my money back.

Angel Studios is NOT a BBB Accredited Business.

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