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Business Profile

Online Retailer

Thread Wallets, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Broken Thread Wallet Order#*********

    I purchased an elastic wallet and a wrist lanyard from Thread Wallets in the Brighton pattern on June 26th, 2023. I received my Thread Wallet order, order#*********, on June 30th, 2023. When I took this purchase out of the packaging, I noticed loose threads on the elastic wallet. When I attached the wrist lanyard to the elastic wallet the part that holds the lanyard to the wallet broke off. This happened the day I received my order. Since that day, June 30th, I've tried multiple ways to contact the company for a replacement but have not received a response. I reached out through the help section on their website. I sent the company several d.m.'s through Facebook from the companies fb page. I submitted a warranty claim through the companies website, I emailed them via the email address listed on the company website, *************************, AND I even called the owner. I have not received a response to any of these attempts to reach Thread Wallets. Typically I wouldnt file a complaint as I know these things happen, however, this companies customer service is so terrible and the company had no problem taking my money, yet will not respond to multiple messages for assistance. I just want them to make it right and I've tried very hard to give them the benefit of the doubt and plenty of time to respond. Please help BBB!!

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this thru your company Christmas of 2022 she actually just started using it last week I bout her the chapstick holder, wallet, and lanyard. It’s ALL FALLING APART. This is the second batch of items I bought from your company. I have emailed I have tried to call no response!!! How disappointing she is devistated she loved this to replace the other broken one. No way these last for a year. I didn’t want to go this far but I would hope you could make something right about all of this.

Thread Wallets, LLC is NOT a BBB Accredited Business.

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