Complaints

This profile includes complaints for Newspaperarchive.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newspaperarchive.com

  5314 N 250 W Ste 110 Provo, UT 84604-7706

  
• 

  Newspaperarchive.com

  855 Wright Brothers Blvd SW Ste 2A Cedar Rapids, IA 52404-9085

• 

  News Paper Archive

  2350 Marconi Place #102 San Diego, CA 92154

• 

  Newspaperarchive.com

  27555 Ynez Rd Ste 410 Temecula, CA 92591-4679

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NewspaperArchive who claims it is from Provo, UTAH refused to cancel my account. I called the the 800 number months ago. When I asked the person I spoke to where she was taking the calls, she told me that she was from Colombia and we had a chat about how companies don't ever really have to exist, they just need telephone numbers, .etc. I asked her to please cancel the account. She told me that she was told not to cancel any accounts. But she would calls give me a number I could call, etc. I did all of that, and they still continued to bill me. I called my bank and asked them to not pay the account and to seek reimbursement The woman who I spoke with said that she would do it a "better way." She would just close that credit card and issue me a new one. THEY ARE NOW CHARGING ME ON MY NEW CREDIT CARD.
  
  THEY ARE GIVING UTAH A BAD NAME IN THE LARGE ANCESTRY RESEARCH UNIVERSE. THEY SHOULD BE CALLED OUT .
  
  I lived in Portland, OR when this all started, but I now live in North Branford, CT)
  ***** ******** *****************

  Business Response

  Date: 04/20/2023

  Hello *****, we're sorry to hear you've had a poor experience with our services!  I've reviewed your message and would be happy to provide some clarification and assistance.  First and foremost I would mention while we did receive a voice message the 22nd of March, we don't provide live phone support so we wouldn't be able to comment on the experience you shared initially.  We did process an account cancellation with that voicemail (as per your request) and we reached out to your email address you included to provide a confirmation.  We did not receive a response, which is odd as we had previously spoken with you via email when you needed assistance in subscribing to our Annual subscription plan in March of 2021.  We haven't received any other request or contact from you since that time other than the recent voicemail message.
  
  The subscription was terminated with a dispute we received on 3/22/2023.  It was disputed as Fraudulent, however after reviewing the previous account usage and interactions you had with us your bank decided in our favor.  What likely happened is your request to your bank was interpreted as Fraudulent, which had the charge refunded until your bank could mediate.  After they reviewed your case, it was decided in our favor and your bank placed the original charge back onto your account.  That's why you received the charge after they replaced your card due to the fraud claim.
  
  We do hope the explanation above can provide some clarification, and we do sympathize with your situation as it stands.  If you'd like to reach out to us at [email protected] we'd be happy to provide any additional clarification you need and we'd also be happy to review your request in regards to your account.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never used this website but billed on Discover Card to renew. Cancel Discover Card #*******************

  Business Response

  Date: 02/27/2023

  Hello *****, we'd be happy to assist you!  Thank you for providing the billing information in question; we located the account under a ******************* email address.  While the refund wouldn't normally be eligible for a refund due to the seven day refund window on renewals, we do see the subscription hasn't been utilized as of recently and your request has been made only a few days past that window.  Therefore we'll be issuing a refund in this instance.
  
  The amount of your latest renewal ($79.82) has been issued back to your form of payment utilized.  That can take up to five business days or so.  Your subscription will not renew going forward and you won't see any additional charges.
  
  If we can provide any additional clarification or assistance, please reach out to ****************************************** and we'll do our best to assist you.

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  Thank you!  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used and recommended Newspaperarchive for many years. Now you are refusing my **** debit card I get from my job with *****. I have tried numerous times and it still denies it. I emailed them to help resolve and they say it is the fault of my bank. This card is not through the bank it is from where I work and it has been used before. The ticket # is FC6M8. I am a genealogist and NA has been very important to my research They don't allow for calling and speaking to a person, it is all through email. I have attempted to get back into NA many times by reentering the **** card.

  Business Response

  Date: 02/03/2023

  Hello *****,

  We're sorry to hear of your situation!  Unfortunately, due to increasing issues surrounding pre-paid cards we can no longer accept them.  While we sympathize with your frustration and understand this change can be difficult, it is one that was necessary for us.  At this time we only accept standard debit and credit cards as well as PayPal for forms of payment.

  If you should have any additional concerns or feedback, please reach out to us at ******************************************.  We'll be following up with you via email as well to remain in touch.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18966700
  
  I am rejecting this response because: How is this prepaid. It is my paycheck. I get paid every two weeks and I have been getting this for 4 years and you have accepted it for all that time. Why is it suddenly no longer accepted? This is back on you. FIX IT
  
  ************************************************

  Business Response

  Date: 02/07/2023

  Hello *****,

   

  We're sorry to hear that you weren't satisfied with our response!  As we've stated previously your card is a pre-paid card and isn't a standard card that we can accept.  You mentioned having Lowes add money to your card, which sounds like a pre-paid employee card.  If you would like additional information about your card, I would highly recommend reaching out to Lowes and asking them if your card is a pre-paid card.  Regardless, as far as we're concerned we cannot accept your card, and we cannot make an exception for your card.  We've also previously explained why we cannot accept your card in our email correspondence, and we do not have to accept pre-paid cards.  We sincerely hope you'll consider our position and the concern we've expressed in regards to your issue.

  If you have any further questions or clarification, please let us know.  However, as it stands we cannot oblige your request.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To combat identity theft, I asked for my information to be removed from their site. After multiple email exchanges, newspaperarchive.com refused. Given the world we live in today, refusing to remove my information amounts to facilitating and promoting identity theft scams against me. Hundreds of other data mining sites have complied with my request to removed. However, newspaperarchive.com is the first to reject my request.

  Business Response

  Date: 11/01/2022

  Hello ****, we're sorry to hear you're unhappy with our services!  We have reviewed your original request as well as our interactions with you and I'm afraid we can offer no additional assistance to you as we maintain our company policy around the removal of historical content.  While we do sympathize with your frustration, we also try to do our best to ensure our archives remain in as complete of a historical state as possible.  If you have any additional requests, or need additional assistance please reach out to us at [email protected].

  Customer Answer

  Date: 11/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: no resolution was provided. Instead, the business chooses to empower identity thieves to harvest my personal information for nefarious purposes.

  There is zero justification for rejecting my request other than enabling the continued attacks against me by identity thieves. The response proves the business is committed to enabling continued attacks against me. This is beyond unscrupulous. Is this business operating as a criminal enterprise for identity thieves? 

  
  
  
  Sincerely,
  
  **** **********