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Business Profile

Data Systems Consultants

Qualtrics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid wrong person identification stolen

    Business Response

    Date: 09/01/2025

    Hi *********

    Can you provide further details about your complaint so that we can review this? 

    Kind regards,

    ******* 

    Customer Answer

    Date: 09/02/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23818724, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ******

  • Initial Complaint

    Date:08/26/2025

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been a Qualtrics user since 2011, when I first signed up as a student. I think the platform itself is excellent—I’ve made multiple referrals over the years and speak highly of their product. In recent years, their customer service has declined significantly, and after years of ongoing frustration, I’m trying to close my account and walk away.

    Over the past few years, I’ve been passed from one account manager to another. Some left the company without notice, others stopped replying altogether, and there’s been no real continuity or ownership of my account. Even basic things like getting my name spelled correctly in the system have required repeated back-and-forth. It’s exhausting.

    Recently, I missed the cancellation window for my renewal—narrowly. I hadn’t signed a contract in years, and I forgot about the auto-renewal clause. I’m sure I was notified by email, but at the time I was in an ongoing back-and-forth with support over other issues. I dropped the ball. That’s on me. When I got the non-payment notice, I reached out and requested a cancellation.

    I’ve now spent over a month going back and forth with multiple people over email. I finally thought I was making progress with someone—and now I’ve been told my case is being “consolidated” and pushed off to yet another person. Once again, no closure. Just another handoff.

    I haven’t used the account. I’m not planning to use the account. It’s a plan they don’t even offer anymore. My business doesn’t currently have the income to make this payment. I don’t understand why, under these circumstances, they can’t make an exception for a long-time customer who has made multiple referrals to them over the years.

    Consistent, prompt communication and some level of value would go a long way. The fact that my name is repeatedly misspelled, that I’m bounced between representatives, left with long gaps between responses, and have to chase people down just to get basic support—that’s not good service.

    Business Response

    Date: 09/01/2025

    Dear *******

    Thank you for reaching out. So that I can investigate this more fully, can you please provide me with the below information:

    - What is the company name that purchased the license? 

    - Who have you been dealing with on the Qualtrics side? 

    I look forward to hearing from you. 

    Kind regards,

    ******* 

    Customer Answer

    Date: 09/01/2025



    Complaint: 23802107



    I am rejecting this response because - they are just requesting more information. See below.

    - What is the company name that purchased the license?  The invoice is just under my name: ******* **** (******* *** **** Consulting)
    - Who have you been dealing with on the Qualtrics side? A few people: ******** ***** and ******** *****. I had also reached out to my last now account representative: ***** ******** and ****** ******** for help.

  • Initial Complaint

    Date:07/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe I have been scammed by your company from a text message they have taken 34000 dollars from me and then they tell to pay 24000 in taxes to make a 100000 dollars and I have I week to do so or I lose all my money I’m retired on a fixed income how do I get a refund from all this

    Business Response

    Date: 08/04/2025

    Dear *****, 

    Qualtrics will not request payment from you in this manner. Can you provide further details about the individual, email address or telephone number that has requested this information? 

    Kind regards,

    ******* 

     

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received and email message from Qualtrics which states that I have been billed $299.67 due by 11/30/2024. I didn't open the attached ebill because it required me to download/install an app. I tried contacting Qualtrics at ************, the phone doesn't ring. The email message says "If you are enrolled in Auto Pay, the total due will be automatically deducted from your account, and no further action is needed". I also attempted to upload a copy of the email message as a .pdf but I received an upload from your portal several times. I have no idea if these guys have my account information. I've never heard of them until now. I don't want to be contacted by this company anymore. Thank you.

    Business Response

    Date: 11/11/2024

    Hi *****

    Thank you for reaching out. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the email. That being said, our platform is typically not used for payment purposes. We would advise that no payment be made in relation to this request. 

    Please let us know if you require anything further.

    Kind regards,

    Rachael

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:10/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just got email with ebill from Qualtrics stating I have balance of $299.67 which will be paid from my auto pay account by 11/2024. Never heard of Qualtrics, therefore have no account with them. Is this a scam? Regardless, please resolve.

    Business Response

    Date: 10/31/2024

    Hi *****

    Can you please attach the emails that you've received so that we can investigate? 

    Kind regards,

    Rachael 

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is illegally sending survey sms messages to me.

    Business Response

    Date: 09/12/2024

    Hi Kenneth

    Thank you for getting in touch. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the SMS. You should reach out to the customer who sent you the SMS if you would like to request they stop contacting you. 

    Please let us know if you have any further questions.

    Kind regards,
    Rachael 

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email on September 3 that appeared to come from Daniela G**** at Qualtrics from an email address that looks suspicious, warning me about "risk of 3rd Party Collections" for a subscription order of over $4000 that I did not place. I called Qualtrics and spoke with Tristin E****** in sales. Tristin forwarded the suspicious email directly to Daniela G**** at her real Qualtrics email address (**********************) asking if the invoice is a scam. I emailed Diana directly on Sept 3 and Sept 5 and have received no response at all. I emailed Daniela 2 pieces of evidence: first, a receipt for the 1-year subscription that I paid in full when I did hold a 1-year Qualtrics subscription that ended in June of 2022, and second, an email that Lane F******** emailed me on June 13, 2023 at 6:17 pm Eastern Time asking me if I would like to renew my Qualtrics license for another year. I never responded to Lane F********** email because: 1) I had cancelled my subscription a year earlier and 2) Lane F********* was not the person who sold me the original 1-year subscription in 2021-2022, and 3) I did not want to order a new subscription.
    How can I get Qualtrics to correct/cancel the erroneous charge and how can I avoid the risk of "3rd party collections" when I can't get a response from Daniela G**** and I can't get through to Qualtrics by phone?

    Business Response

    Date: 09/11/2024

    Hi Mary Ann

    I believe you have been contacted by the appropriate team at Qualtrics to assist with this matter. Please let me know if you require anything further. 

    Kind regards,

    Rachael 

     

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an email stating I had an invoice that would run concurrent every month. Do NOT know anything about this company and should not have any charges. Asking me to download file for invoice. The following is the email:Thank you for your recurring payment! No action is needed from you at this time. If you would like to view payment details of your most recent invoice, please download the attached file.Invoice for 14/06/2024 - 14/07/2024 Receipt for ******** Amount Charged: 874.99$Tax: 89.94$Payment method: Credit Card Online Invoice The use of your email address is governed by our Privacy Policy.Terms Apply Thank you for choosing us

    Business Response

    Date: 06/21/2024

    Hi Alvema

    Thank you for getting in touch. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the email. That being said, our platform is typically not used for payment purposes. We would advise that no payment be made unless you are familiar with the request. 

    Can you please share the link to the survey you received or further details about who sent it to you so that we can investigate? 

    Kind regards,
    Rachael 

  • Initial Complaint

    Date:06/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Qualtrics is a platform that supports, or is in fact an entity, or is paid by entities that commit or attempts to commit fraudulent phishing and internet financial crimes. Emailed by them to inform me that my credit card had been falsely billed with a recurring charge of ****** with an additional ***** service charge.Reported to the *** and U.S. ************************************* internet financial crimes division.

    Business Response

    Date: 06/17/2024

    Hi *******

    Can you please provide the survey URLs or email addresses from which you received these communications? 

    Qualtrics provides a self-service platform, whereby the customer or individual using the ********************** services determines who to contact and for what purposes. That being said, we're happy to investigate once you provide the requested information. 

    Kind regards,

    Rachael 

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an e-mail from www.qualtrics.com stating: Thank you for your recurring payment. No action is needed at this time. If you would like to review payment details of your most recent invoice please download the attach file. Invoice date: 3/6/24-3/7/24 Receipt *********, *** $900.43 plus tax$49.94, payment credit card I do not know what this charge is for. Never heard of this company. I am reluctant to download their file, since never heard of them and afraid of fraud scheme. So far charge card does not show this ***., but am afraid they will charge my card.

    Business Response

    Date: 06/04/2024

    Dear *****

    Thank you for getting in touch. Qualtrics provides a self-service platform whereby the individual or company using the services would be the entity that sent you the email. That being said, our platform is typically not used for payment purposes. We would advise that no payment be made unless you are familiar with the request. 

    Can you please share the link to the survey you received or further details about who sent it to you so that we can investigate? 

    Kind regards,

    Rachael 

    Customer Answer

    Date: 06/04/2024

     
    Complaint: 21798679

    I am rejecting this response because:  They did not answer my question.  They suggested I contact the individual or company that sent me the email. That would be Qualtrics.  I do not intend to pay for services when I do not know what they are or did not receive.  I just want to know what I am being billed for.

    Sincerely,

    *****************

    Business Response

    Date: 06/05/2024

    Hi *****

    We do not suggest you reach out to the individual; we were simply clarifying that Qualtrics didn't send the request.

    Do you have a copy of the email or survey you received that you can share with us (including the sender)? We are happy to investigate to ensure we can take the necessary steps here. 

    Kind regards,
    Rachael 

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21798679

    This is a copy of the email I received.  This was not related to any survey but a notification that I was being billed for some unknown service.  I have omitted that it was addressed to my email and the attached file for the online receipt..

    invoice&Bills  www.qualtrics.com
    From:************************

    To:  (my email)

    Hello Dear Customer,

    Thank you for your recurring payment ! No action is needed from you at this time. If you would like to view payment details of your most recent invoice, please download the attached file.
    Invoice Date : 03/06/2024 - 03/07/2024 Receipt for 872904536
    Amount Charged: 900.43$
    Tax: 49.94$
    Payment method: Credit Card

    The use of your email address is governed by our Privacy Policy.
    Terms Apply
    Thank you for choosing us

    Thank you for investigation this matter.   *****************

    Business Response

    Date: 06/06/2024

    Hi *****

    Following investigation, we have taken steps to stop similar messages being sent from the Qualtrics platform. We would advise that no payment be made unless you are familiar with the request. 

    Please let us know if you require anything further. 

    Kind regards,
    Rachael 

    Customer Answer

    Date: 06/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

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