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Business Profile

Custom Knives

Blade HQ, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Blade HQ, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blade HQ, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.48

    Average of 2,328 Customer Reviews

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    Review Details

    • Timothy Y

      Date: 08/01/2025

      I had a knife that was randomly jamming in an open and locked position. I returned it and Cloey handled it promptly and very politely. I buy from *** and will continue to buy with confidence knowing any issues with a product will be handled efficiently.

    • Jeff S

      Date: 07/30/2025

      Great service easy returns and return policy.Easy to navigate website.

      Blade HQ, LLC

      Date: 07/31/2025

      Thanks so much for the great feedback! We're thrilled to hear that you found our return process smooth and our website easy to navigatethats exactly what we aim for. If there's ever anything else we can help with, we're just a click or call away ~*******

    • Ricardo C

      Date: 07/22/2025

      I recently purchased the ******************* Knife and Wristwatch combo and, unfortunately, the compass in the wristwatch was defective right out of the box. However, the experience was made much better thanks to their customer service.I contacted support and was immediately assisted by ***** *., who was both professional and understanding. Cloey apologized for the inconvenience and offered me a few options: a full refund, store credit, or an exchange. I chose the full refund, and the process was smooth and quick. I really appreciated how diligent Cloey was in making sure everything was handled efficiently and that I felt supported throughout.While the product itself had a minor issue, I was impressed with how the situation was addressed, and it gives me confidence in the store. I would definitely consider purchasing from Blade HQ again, knowing that their customer service is top-notch.

      Blade HQ, LLC

      Date: 07/23/2025

      Thank you so much for taking the time to share your experience! Were sorry to hear about the issue with the compass on your wristwatch, but were glad Cloey was able to turn the situation around and make things right for you. Her professionalism and care really shine, and well be sure to pass your kind words along to her.Were happy to know the way we handled it left you feeling confident in shopping with us that means a lot. We look forward to the opportunity to help you again in the future!Thanks for choosing Blade HQ!

    • Robert F

      Date: 07/22/2025

      Communicating with ****** turned a seemingly complicated situation into a simple fix. I intend to do a lot more business with Blade HQ knowing I have the full support of customer service representatives such as ******. Thank you.

    • Tom C

      Date: 07/22/2025

      Blade HQ is my go to site for new quality knives. Recently I ordered a knife and received two knives. I called Blade HQ and talked to Cloey and she immediately resolved my issue, helped me get a return label, and credited my account. Best customer service experience in a long time. In a world where the customer does not appear to matter any more and lots of "Not our problem" from the various online companies, Cloey and Blade HQ made me feel for a moment like I was the most important customer they had. Thank you very much Cloey for an outstanding experience.

      Blade HQ, LLC

      Date: 07/23/2025

      Thank you so much for sharing your experience! Were honored to be your go-to for quality knives, and were thrilled to hear Cloey took such great care of you. Her quick and thoughtful help is exactly the kind of service we strive to provide, and well be sure to share your kind words with ****** means a lot to know we made you feel like a valued customer because you are! Thank you for choosing Blade HQ, and we look forward to helping you again anytime.

    • Tye L

      Date: 07/17/2025

      Really easy company to work with. They are timely and courteous. You can definitely shop with confidence knowing your taken care of.

      Blade HQ, LLC

      Date: 07/21/2025

      Thank you for sharing your experience! Were happy to hear you found us easy to work with and that our team was timely and courteous thats exactly what we strive for. We appreciate your confidence in us and look forward to taking care of you again anytime! ~*******

    • Shawn F

      Date: 07/16/2025

      Ive always had a great experience with Blade HQ - their selection, service, and shipping are consistently excellent. Recently, I had the opportunity to speak with **** Q from customer service, and I have to say, she was absolutely top-shelf. Professional, friendly, and incredibly helpful, **** went above and beyond to make sure everything was taken care of. Its great to see that Blade HQ doesnt just offer great products, but also backs them up with exceptional customer support.

      Blade HQ, LLC

      Date: 07/17/2025

      Thank you so much for your kind words! Were thrilled to hear youve consistently had great experiences with our selection, service, and shipping thats exactly what we strive for. Were especially happy to hear that **** Q made such a positive impression! Her professionalism, friendliness, and dedication truly make her a standout on our team.Well be sure to pass your praise along to her itll absolutely make her day. Thank you for choosing Blade HQ, and we look forward to serving you again soon!

    • Chung L

      Date: 07/10/2025

      Fast shipping, easy to deal with . Every one I ordered came in perfect condition! Thanks Again BladeHQ

      Blade HQ, LLC

      Date: 07/11/2025

      Thanks so much for the awesome feedback! Were glad to hear everything arrived fast, easy, and in perfect shapejust the way it should. We appreciate you choosing Blade HQ!

    • Jacob H

      Date: 07/09/2025

      Blade HQs customer service was really well they replied **** in the evening and where super nice and helpful

      Blade HQ, LLC

      Date: 07/10/2025

      Thank you for the kind words! Were glad to hear our team was able to help you outeven in the eveningand that you found the service friendly and helpful. Were always happy to assist whenever you need us.Thanks for choosing Blade HQ!

    • Richard B

      Date: 07/08/2025

      Blade HQ has the best customer service department in the business. I am always grateful for their help, but am exceptionally thankful for Mrs. ******* who recently went above and beyond to fix an order that I placed incorrectly. If I have a question or concern, they are available. If I am not 100% happy with a product, they take it back without question. Blade HQ is by far, the best company to purchase from.

      Blade HQ, LLC

      Date: 07/09/2025

      Thank you so much for sharing such kind words about your experience! Were proud to have a team thats always ready to help, and were especially happy to hear that Mrs. ****** went above and beyond to get your order sorted out.Your trust and continued support mean the world to us, and its our pleasure to be here for youwhether its answering questions, resolving concerns, or making sure youre 100% happy with your purchase.Thanks again for choosing Blade HQ. We look forward to serving you again soon!

    Blade HQ, LLC is BBB Accredited.

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