Reviews

Review Details

• Review fromTamera B

  Date: 07/10/2025

  1 star
  Ive moved into ********************* in ********** ******* in February of 2025. Everything seemed to be fine but I soon was experiencing no hot water in my shower I kept putting in work orders no one came to fix. My toilet was then clogged with sand and they kept putting in work order completed. I would hold my bowels until I go to work the next day to release myself. This was going on for 3-4 weeks which is what prompted me to put my two months notice in. I emailed the property manager nothing was done about it. I showed pictures and Everything. Soon as I put in my two months notice, someone came to fix my sand clogged toilet. Leaving at the end of June I tried to turn in money order for mailbox key and my apartment key front desk said we dont accept money orders I said okay well I can turn in the keys tomorrow she said we are not open tomorrow so bring it in Monday which would be July 1st I got my statement and Im being charged for full rent of July. Ive moved out my apartment on the 29th but tried to turn in keys a day earlier feeling like they would try to run game on me again and charge me first month rent. They are even charging me water sewer i dont know whos been running water immnot there not using any common area nothing I have all photos of proof. They just need to shut down stone tree bad management and the apartments are dilapidated. The new manager all she says is oh I wasnt here but I said you see all the work orders Ive been putting in you didnt care.
  

  Peak Living

  Date: 07/11/2025

  Good afternoon,We do sincerely apologize for the experience you had with maintenance concerns at **********After reviewing your account, we note that you were originally charged for all of July, but were then credited back for 30 days, and were credited back the overcharged amount for the lost mailbox key.A revised final balance statement was sent to your email. Please be sure to check your junk/spam folder if you do not see it in your inbox. It will come from **************************************** you.

• Review fromAlyssa G

  Date: 07/09/2025

  1 star
  I signed a lease at the end of February and have been run out of my apartment for weeks now due to a neighbor who is an unauthorized occupant with an extensive criminal background dating back to 1999 and 2019 being this persons latest charges. Just a handful of charges include registered *** offender, child abuse, aggravated assault, burglary and drug felonies. I have been waiting patiently for a resolution to happen so I can resume normal life but weeks have passed and my daughter and I are still waking up each day wondering where were going to sleep because its too dangerous to return home. I have asked if I can get out of my lease if nothing is going to change, or if we can move units and I dont hear back once I ask these questions , leaving my daughter and I in a dangerous position to either return home and risk being harmed by this person who shouldnt even be there; or we are hopping around to find places to sleep . Every agency I call for shelter resources tells me the landlords should be doing more to help us stay safe until this man is gone but we are not getting help at all, just short answers to pacify us until it is resolved on their end. I have never felt so devalued in my life .
  

  Peak Living

  Date: 07/10/2025

  We thank you for bringing this to our attention. Please contact our Peak Cares Resident Relations Team at ********************************** with your concern. We ask that you include additional information such as the community you live in, the neighbor's apartment number, if known, and any additional information you feel that they may need so that they can look into the situation.

  Thank you.

• Review fromLaura P

  Date: 06/04/2025

  1 star
  The management team has shown discrimination multiple times now. I was required to have my car towed even though it was in good condition, it was because I didnt drive it and walked to work. I adopted a pet in 2024, followed proper procedures with email proof, and they attempted to charge a year later. I reached out after another tenant told me I dont belong there and my concern was neglected. The appliances dont work, and Ive been charged maintenance fees for their flaws. The place is literally falling apart, happy to share pictures if requested. They took luxury off of the sign after a bomb went off and still raised rent. No amenities worth the price and there are many unhappy residents.
  

  Peak Living

  Date: 06/05/2025

  Hi *****, thank you for letting us know of your concerns. Please reach out to the ********** team with your concern for their review. They can be reached at ***********************************

• Review fromAshley S

  Date: 05/13/2025

  1 star
  I had contacted Peak Living Company about a pest control issue at my apartment that is affecting my bedroom at *******************. It will be over a month since I have not lived at my place. I was told by the company that since I'm not able to stay in my bedroom, the rest of my space is livable. I asked about the reduction of rent, and that question was ignored. I spoke with the property manager at *******************, and the pest control company they use will NOT treat my apartment because I do not have photos of whatever is biting me. I even asked if the pictures of bites would be sufficient, and the property manager stated it would not help. I am currently not living there, and if I am to live there, I require a reduction of rent for the time I was not able to stay.
  

  Peak Living

  Date: 05/15/2025

  While we certainly understand your frustration, we must, unfortunately, comply with the treatment requirements set by the pest control vendor. The only person who can approve any reduction of rent is the Regional Manager, and the onsite team should be able to provide you with their email address.

  Thank you.

• Review fromJessica S

  Date: 03/17/2025

  1 star
  Peakliving sent me a check in the amount of $85.00 after stating i was responsible for wear and rate in the bath tubs located at ***************************** . And also stated I had massive stains and charged me for that as well when i had photos of the carpet after leaving my deposit was $400 and all i received was $85.00 once i got the check and made the deposit two days later the check came back as returned . I was not only charged the fee of the check $85 but the fee from my bank . I have emailed and called them and have yet to resolve this issue my next steps are to push the issue and pursue legal matters because it is the principle!
  

  Peak Living

  Date: 03/18/2025

  Hello,We had an email thread with you, in which you replied, on Friday, 3/14/2025. We advised that the check was not endorsed by you on the back which is what caused the check to bounce. We have had a new check issued and mailed to you on 03/13/2025 to deposit. As the issue with the attempt to deposit the check was not Peak Living's fault, we are unable to provide any further compensation.Thank you.

• Review fromLisa A

  Date: 01/24/2025

  1 star
  Racist, filthy, lying , sexual harassment,back stabbing and thats just ***** ***** ****** ******** and ***** **** ..Do yourself a favor and completely skip ******* gardens apartments in **************** ****.. you can find a way better place for way less money and trouble. I lived there 1 and a half years and it was terrible.. the manager lies about everything and I dont even think peak living even really exists. If you dont use there jetty payment system then they take advantage of some other way but just do your own research and see how scandalous it really is..
  

  Peak Living

  Date: 01/28/2025

  Thank you for reaching out regarding your experience at the *************************. We appreciate your feedback and have forwarded these concerns to the Regional Manager of the Harmony Gardens Community which will be handled internally. We apologize that your residency at *************** wasnt to your liking.Although we do accept Jetty for security deposits, they are a third-party company that residents have access to for assistance. Any issue with ***** will have to be handled directly with Jetty, as Peak Living does not have access to their information.Please let us know if you have any outstanding concerns that were not addressed upon your move-out.Thank you for the opportunity to review and respond.

• Review fromJacquesha H

  Date: 01/09/2025

  1 star
  Been trying so hard to fight but I've had this somber disposition and feeling of helplessness, anger, hurt, oppression and just plain ole defeat. I am hoping that someone somewhere can assist me...I wouldn't wish any of this on anyone...it's the worst. I haven't slept in days...On Sunday, December 29, 2024 around 7am my vehicle was towed from in front of my door at my place of residence (It was not illegally parked)! This was a sheer act of "abusive towing" practices and unfortunately my property management company is trying to find cause versus just holding their vendor accountable for this kind of practice.I have not received any information from this company in regards to my car and no notice was left or anything. I would not have even known if my neighbor hadn't called me to inform me whilst also letting them know they were mistaken and the car belonged there but in her words "they snatched yo sh*t"! I would have thought it had gotten stolen because there is NO WAY I would expect my car to be towed from my front door.....complete BS!I responded back to Peak Cares on Tuesday (1.7.25) morning after receiving a reply from my initial contact and as of now, Thursday 7:22pm 1.9.25 I have yet to get a response to my email which outlined why this was completely wrong. My car was part of an end of month quota grab and that is just sickening.Unfortunately, yet truthfully, in my tenure here things go unanswered. I've been a responsible member of this community since relocating to ****** in 2017. If the property wants us to have resident parking tags, simply provide them along with visitor tags we can provide our guests. There is no reason to have 3rd party tow companies towing cars away from in front of our doors. My car was part of a "go find cars to bring us (tow company) some money", that is so sickening! This kind of oppression is disgusting and who does it truly benefit? I just want my car back!!!
  

  Peak Living

  Date: 01/11/2025

  Hello,Peak Cares did respond to your email on Tuesday, January 7, at 9:34 MST and the reply came from *********************************** It may be hiding out in your junk or spam folder. Additional replies to your email were sent yesterday, Friday, January 9, beginning at 7:51 AM, and you responded to that email and a successive thread between you and Peak Cares began.While your car may not have been illegally parked, it was in violation of the Parking Addendum you signed with your recent lease, as described in the email ******** mentioned in our emails, you're welcome to get your car back, all you need to do is pay the tow company, as does everyone else who is towed.

• Review fromTaria P

  Date: 11/22/2024

  1 star
  Do not bother renting. I was overcharged on my last month of rent because of a leak that affected my water bill, and my community manager said she could do nothing about it and to reach out to corporate. Nobody answers the phone calls at the corporate office, nor do they return voicemails. To this day they have not called me and wait until the end of the work day to reply to any emails. They are constantly changing management and mishandling files that results in you paying the price. I have been out of my apartment for 2 months now and I am still resolving matters that occurred at *******************. Corporate has been emailing me once a day explaining how they cant give me my money back because I did not have a security deposit when I have receipts showing I transferred to the company of their choosing. Again, they are always changing something and never consistent. Do not rent here or waste your time trying to contact anyone. Peak Cares should do better and have more actual humans at their discretion to take their consumers concerns seriously.
  

  Peak Living

  Date: 11/25/2024

  We are sorry to hear of your experience at *******************. After reviewing our information regarding your residency and move out from ********, we noted the following:1.Leak/Water: Your account was provided a credit of $215.34 on 9/7/2024 due to the leak in your home which increased your water ****************: ************************ here at Peak Living provided the information regarding the deposit through RHINO when you moved in was neither renewed by 1/16/2024 by ***** Page ******* Holder) nor was the deposit paid to the local office or transferred to Jetty. If you have proof of such a transfer to Jetty, please provide it to us at ********************************** for further ************* Backs: You contacted the Peak Cares Team on 11/22/2024. They contacted you back the same day at 3:50 MST and left a message. The team then contacted your roommate Saiieda ****** on 11/25/2024 after the team sent an email response to her concern on 11/22/2024. They were called at 8:48 AM and could not leave a message as the voicemail was not set up. Again, please provide us with your documentation for review. The refund owed has been provided and received. Thank you for the opportunity to respond.

• Review fromJessica C

  Date: 10/03/2024

  1 star
  If I could leave 0 stars ~ this is mainly about a specific complex they manage ********************** in ** Spr, **I am a victim of domestic violence, still dealing with it actually ~ after I informed the complex management directly, the property manger at that time up & quit didnt forward any of my information to anyone 3 weeks later in may I asked the **** manger about the status of my claim she said she had no clue & then I had forwarded the info to her which I was told would be sent to the district manger which happen to be at the property since management was not available ~ in my lease there is a clause ~ notice of occupancy rights under the violence against womens act which allows me to relocate or move out without any wrong doing on my part ~ another month had passed & I hadnt heard anything from anyone ~ in the midst of all of this I had lost 2 jobs due to the domestic violence. I had tried to be in constant contact so there were no **************** is or has been resolved. I am now having to deal with a potential eviction after I had given ample notice to not renew my lease because I have to move due to no job & the domestic violence. Its really disappointing that someone in my position is having to deal with this kind of abuse & the apartment complex doing nothing to help protect me. They dont communicate & what little bit of communication they state they try they just ask if my contact info is correct & that they thought I had relocated. There is nothing regarding the status of my giving them all the documentations they require to prove Ive got a domestic violence case & that they are going to honor the clause. Its stressful enough to have to deal with abuse from a person & then have to deal with the lack of help from entities that say they are going to help & losing jobs.
  

  Peak Living

  Date: 10/07/2024

  Thank you for contacting Peak Living with your concern regarding your apartment home at ****************************.
  After speaking with The Regional Manager, we have confirmed that you were offered to transfer to another unit or to be let out of your lease early. It appears that you were interested in transferring however needed time to think about the options given.
  The Regional Manager then informed you that the option for transferring could not be guaranteed due to the availability of apartments at that time while waiting for your decision.
  We have confirmed that our onsite team had been in contact with you regarding this concern and while following up on this, were notified that you had submitted your notice to vacate.
  We sincerely apologize for your experience. We are more than happy to work with you. Please reach out to your onsite team directly for further assistance regarding this matter. They can be reached at *******************************************************************.
  Thank you.

• Review fromKeisha V

  Date: 09/23/2024

  1 star
  The absolute worst management company ever. They took over our complex a few years back and it's been h*** ever since. Our mailboxes are broken and our mail has been stolen for months. Nobody will fix them. Also our water bill fluctuates between $175-$300 per month and no one can tell us why and when you go in the office to inquire they threaten to call the police on you. I sent an email to corporate back in May in regards to an incident with one of their employees and they never emailed me back. They never answer the phone. You cannot get in contact with anyone at the corporate office. This company needs to be investigated and shut down immediately.