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Business Profile

Event Center

Viive Events, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/19/2024 I purchased two adult tickets for The Lights Festival event in Colorado Springs, which was scheduled to occur on 10/12/2024. The total amount paid was $116.67.

    On 10/8/2024 I received an email stating that the event had been postponed due to a fire ban and had been rescheduled for 11/9/2024 in the same location.

    On 11/6/2024 I received an email stating that the event had been postponed due to inclement weather and had been rescheduled for 12/7/2024 in the same location.

    On 11/26/2024 I received an email stating that the even had been postponed due to cold temperatures and likelihood of snow and had been rescheduled for 4/5/2025.

    I have requested a refund and have not received a reply or update.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets for an event that continues to be postponed with no refunds given. It’s evident that this company has been scamming for a while now and getting away with it. Viive events is listed as PERMANENTLY CLOSED despite them actively posting events and taking payment for those events. They need to be shut down immediately.

  • Initial Complaint

    Date:11/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23, 2024 I ordered tickets for a light festival to be held on November 2, 2024. I ordered 2 adult tickets, 2 children tickets, 2 additional lanterns and parking and fees totaling $236.62. It states on the confirmation email that you would receive a packet explaining details 1 week prior to event. On October 29, 2024 I sent an email stating I still have not received my packet via email. I never received a response other ten the confirmation that the email was received. On October 30, 2024 I receive an email that the event was postponed due to a fire ban in PA and the event has been rescheduled until April 2025 at the same location. I emailed immediately stating I wanted a refund because if there is a fire ban how are you rescheduling for the same location and it is 6 months from now. I did not purchase the additional refund insurance because it states on the website refunds will occur if the event is canceled. We knew we wanted to go so we would not need to cancel for any reason. Now the site has changed the wording on their site stating a refund is only granted if the event is canceled and not rescheduled. That is not what it said originally. I have sent several emails regarding the refund requests I submitted with no response. This company is ignoring my request and my complaint. This company should be shut down.

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my refund but they need to do the right thing for everyone in this situation. There are many people that have followed their process for a refund and were ignored. 



    Sincerely,



    **** ******

    Business Response

    Date: 10/17/2024

    This customer's refund was issued on October 17th. They were emailed a refund receipt.

Viive Events, LLC is NOT a BBB Accredited Business.

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