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Business Profile

Safes

Liberty Safe and Security Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safes.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is that I am not getting a status of my order that I made on 6/8/2023:

    On June 8, 2023 we purchased a Liberty safe and was told that we could expect delivery around August. It is now the end of August so I contacted the safe retailer (Texas Safe & Vault - Todd Landvik), but he said that they only know when the status of the safe when Liberty sends them the shipping manifest as they are loading the safes on the truck. I waited a few more days and then called Liberty customer service (Riley) and they said that they can get status information for me, but not immediately since I did not order it through them. She would need to relay my inquiry to a salesperson and that person will call me or the retailer will. After two days, I did not receive a call so I called Liberty customer service again (Dusty) and they again said that they can get status on the order, but they need to relay this request to the sales group. I mentioned that I already called and did not get a call back. She said that she will call me with a status by the end of the day (Wed 30 Aug). I still did not get a call back regarding the status of my order after requesting this twice from the retailer and twice from Liberty customer service.

    It has now been two months and twenty-three days since we purchased/ordered the safe. It is not unreasonable to ask for a status on this order, especially since it is now beyond the expected delivery date. I was going to purchase a Fort Knox safe, but decided to get Liberty instead. Now, I'm beginning to regret that decision as they can't seem to even give me a status on my order.

    Invoice: 339
    Invoice Date: June 8, 2023
    Order Number: **** Order Date: June 8, 2023
    Payment Method: Credit Card

    Liberty Safe Premium Home 17
    Color: Burgundy Marble/Beige Velour
    SKU:LP17
    Weight: 560 lbs

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/29/22 enclosed receipt and photo of wrong key had forms notarized by state rep office.. my wife spoke to someone today at the BBB she was told they will email us within 24 hours please help this is truly unjust no responses from this company by email or phone, left numerous message and included the photos. Thank you very much ****** *****.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late May 2022 I went to Liberty Safe Company's website to order a safe. I noticed the feature where they referred me to the nearest Liberty Safe dealer to me. I went to that Liberty Safe dealer on 6-16-2022 and bought a safe. I put down $766.87 and was told my safe was ordered. After months of excuses I never received a safe. The Liberty Safe dealer that I was sent to per their website has filed bankruptcy and kept my money. Liberty Safe says they have no plans to honor my money down after I was sent to this location per their website. I have emailed them and now they are not responding to me any longer. I feel they should honor my money down towards a Liberty Safe or refund the money. If they do not honor their commitment, then do they honor their products?

  • Initial Complaint

    Date:12/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Liberty Safe on LibertySafe.com via live chat, which was not available twice for the last two weeks; the live chat gave me the option to email them, so I emailed them twice asking for advice to pick the right safe for my needs and a delivery question. Liberty Safe has never responded, and it does look like they don’t care about customers like what others have been complaining about here. I do not recommend Liberty Safe since they don’t respond to customers whenever they need help or have questions. Liberty Safe is a failure in customer service regardless of how good or bad its reputation may be.

Liberty Safe and Security Products, Inc. is NOT a BBB Accredited Business.

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