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Business Profile

Ski Equipment

Backcountry.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Reviews

This profile includes reviews for Backcountry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Backcountry.com has 4 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 24 Customer Reviews

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    Review Details

    • Michael D

      Date: 03/20/2024

      This company is fraudulent. Buyer beware! I ordered from Backcountry a few times in the past with no issues. Decent prices and fast enough shipping so I had saw no issue with using them again. I ordered a pair of $100 Prana pants and within a day or two they sent an email stating they were shipped. The package arrived at my house and there was nothing inside but shipping filler. The person packing my order had apparently forgot to actually pack my order. I inspected the package and found no sign of tampering. Contacting customer service was the most insulting experience I have ever had. They basically accused me of lying and said there was NOTHING they could do about this. Never once even considering that their employee could have made a shipping mistake. Just the blaming and washing their hands of any responsibility. This is by far the biggest shopping fraud I have ever experienced and WORST CUSTOMER SERVICE I have ever witnessed. I am filing a police report and have contacted my credit card for a charge back, and reporting to the better business bureau. All this over a $100 pair of pants! Ridiculous! I'm spreading the word so no one else gets ripped off! Buyer beware!!!

    • Kim F

      Date: 02/28/2024

      Bait and switch! I ordered glasses advertised as a rope drop sale. Polarized and originally $49.95 on sale for $33.71. The glasses arrived and they were not polarized and they are available everywhere (Amazon, Sheels etc) for $25 (not on sale) In fact Level Nine didnt even remove the manufactures price tag showing the normal price as $25. After haggling with their customer service for a week they clearly werent going to make it right

    • Alicia E

      Date: 01/10/2024

      I just recently placed an order and needed it express shipped. Its currently in the carrier facility 30 miles from my house but I cannot retrieve my package because the address does not exist. I talked to gear headed ******** who tried to change the address for me but told me that would take days to process. I dont have days. I asked if they could change it to carrier pick up at the faculty. I lost the chat and had to log back on with another representative. The person was patient and tried to be helpful but basically had no good news for me. I have to wait days to pick up at the carrier facility. Unfortunately the item I needed was for today so I no longer can use it afterwards. Now I have to return it and lose out on my express shipping. I dont typically order from sites that arent Amazon but I gave it a shot. I may lose out on a 40 shipping charge but they lost the sale and my business. None of which matters but I figured I would share my experience!

    • Steve W

      Date: 12/13/2023

      Very fond of bait and switch tactics offering really good deals on items they claim to have in stock then when you complain they offer to resolve the situation but the "sale" is over and price is no longer valid, just research complaints on this company. The display of products on their website is pretty sketchy compare what you see to other sites.

    • Justin B

      Date: 10/21/2023

      Consistently poor customer service. ********************** is known in the outdoor industry as an example of how not to be. Every experience i have had with them has been frustrating, often requiring talking to 3 or more people who all say different things. There seems to be no leadership or uniformity in this company. Shopping at Backcountry is like shopping at a large department store; nobody wants to go there but they do because its the closest place that has what you need. I have emailed them complaints and concerns with no response. Inhave started email threads with questions and every new respose is from a different gearhead so if the fort person tells you something, the next responder only has what they can read on the first response. They do not care about customer service.

    • Anna B

      Date: 08/30/2023

      I ordered an iKamper Skycamp 3.0 rooftop tent. Every time I contacted Backcountry with questions I received a variety of responses which caused a lot of confusion. They also passed the tent onto two different freight companies and had poor communication with them and me. I eventually had to rent a trailer and pick up my tent at the final freight company so that I wouldnt have to take another day off work and have them skip out on another promised delivery date. When I contacted Backcountry about this issue they refused to let me speak to a supervisor and did not care about my problem in the slightest. They told me to keep taking days off work and wait at least 8 days for the freight company to deliver my product. They must give their employees a lot of paid time off, which I applaud, but the company I work for does not. I told the **************** Representative they could fix the problem by contacting the freight company to ensure a delivery date and/or refund me the freight shipping and the cost to rent a trailer but they reiterated that I should wait 8 days. The tent was also poorly packaged and had several bent sheet metal pieces. I fixed it myself because I never want to deal with Backcountry again.

    • Andrew W

      Date: 07/03/2023

      Have been charged multiple times for same order. Will not use again. Cannot contact someone at customer service without them telling me they cannot handle it

    • Henry A

      Date: 06/14/2023

      ! BACKCOUNTRY CHARGES YOUR CARD WITHOUT PERMISSION!!I purchased 2 hats online.Overnight Backcountry charged my card again.When I called they claimed it was a tax collection error.No on takes responsibility.No call from management (can only speak to offshore customer service)! ********************** CHARGES YOUR CARD WITHOUT PERMISSION!!

    • Zach T

      Date: 06/09/2023

      Ordered a coat from Backcountry with the option to return. After trying on it was oversized for me and I returned. Was informed I was outside of the return period which I was not, and then was hit with a list of issues, food smells, dirt, and other items. Which for being out of the box for 20 minutes while I tried it on and put it back is amazing. On them sending it back it had none of those issues.

    • Luanne H

      Date: 04/15/2023

      Took care of my ski needs quickly and with expertise! I felt like they had my safety while skiing in mind.

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